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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Reviewed several properties to find one that meets our needs. We booked one. Looking forward to the trip
My stay was very easy to book. Daniel was very polite and helpful.
Made book My trip very easy. He was polite. And I look forward to having him help me in the future.
Tried booking online and it was not going through successfully, called and spoke with this individual and he was extremely kind and made the process painless
Jair patiently allowed me to talk to my family before making my booking. It made all the difference!
Ivan went over and beyond what I expected. My flight was canceled. I called the closest hotel. He said they were fully booked while we were talking and then proceeded to search for another hotel room for me and took care of the whole process right over the phone. He made a difficult day very easy
He was my 4th person to talk to, as the previous calls were 'dropped!' Nor were the previous call people able to fill my room request, and wanted to make reservations at a nearby location. But Brandon was very helpful, kind, and accommodating!
Michael was amazing—he was professional and accommodating.
Quick, friendly and easy. Looking for 50 characters. Here.
Very professional and corrected me on my reservation I appreciate very much
Carlos Enrique was extremely helpful. Carlos even accommodated some special requests we had
Super friendly, helpful and knowledgeable. Great customer service!
Very respectful and helpful agent. Congratulations on hiring such an efficient employee he is to be commended.
Ashley was so helpful. She took a lot of time with me. She was so nice. Great customer service.
Yesterday Kennelyn helped me with our reservation. Very thorough and efficient and friendly. A professional job.
Kyla, you were such a sweet, professional person. Thank you for explaining step by step the process of rebooking and canceling. I appreciate your time and patience.
Shannon was courteous and professional. She provided great customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members