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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great customer service. Very patient, helpful and informative.
Angelica, was very professional, courteous and answered all of my questions. She took time to explain a few things about the area.
The hotel that my niece and her softball team was sold out. When I called about availability, Jennifer spent quite a bit of time finding me something close, giving me options, and helping me book a room so that I could stay and watch my niece's softball tournament. I am so grateful for Jennifer's help!
I need someone to call me immediately and cancel the wrong check in date.
She helped me make reservation for Mary Mariner, relative arriving from OK. She's very professional, knowledgeable, courteous, impeccable. Clear, precise, confirmed all data and kind. Thank you.
I had a very knowledgeable, professional and friendly agent who booked my room. Holiday Inn Express and suites should be proud of such an exceptional hospitality agent.
I asked multiple questions about different rooms and Agustin was very knowledgeable and informative. He was pleasant and very professional throughout my entire experience.
Very professional. He was very patient and ensured everything was understood by me before moving on. Great job.
My son is is driving from Washington DC to Florida and with his dog lots and lots of traffic so decided to stay got stuck in a place with no connection. He called me up. We merged calls with this wonderful woman, Paige and she took the time to find us the hotel that was dog friendly in Richmond Hill Georgia. Her help was so appreciated when my son was stressing out
Very good customer service - excellent job guys he knew how to handle every question great guy very funny also
The lady who booked us in was great!
We will definitely book with comfort inn again
Alvaro, was able to get my questions and concerns addressed. He took the time to make sure he was providing the correct answers rather than misleading me. I can't thank him enough. Booking was a breeze. And because he was efficient and very warm, I'm definitely not hesitating to book again.
Shawn was excellent at giving customer service with a smile. He also. Went the extra mile fir baymont and putting their best interest first and explaining to us the perks of being a guest here at this facility.
Thank you Shawn for selling g us on Baymont
He provided me with several options, communicated clearly and was pleasant.
I was able to book a room very easily by phone with a human. It was a great experience
Chelsea did a fine job of answering my questions and making my reservation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members