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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Jayson did a fantastic job at giving me the information I was looking for. Everything was done very promptly and it was the best experience when calling a hotel I've had.
Destiny did a great job. Friendly in dealing with a customer.
She was very helpful, attentive, and patient. She also got everything handled for me in a timely manner.
Slow communication skills and understanding. Sean put the reservation in the wrong name. Ellen should have been an individual who may arrive before me and get the key. Richard was the payee.
Called to inquire about adjoining rooms for a reservation this summer. Ethan was most professional, personable, and patient. It is rare to have a pleasant experience on the phone in making reservations anywhere as of late. I actually enjoyed talking with Ethan!
My experience was wonderful she was friendly, quick and professional. A definite asset as a customer service representative.
I was getting my nails done... so I called... completed my reservation by talking to very nice Emmanuel. He found me a room with a view... when the website said no we're available.
Destiny answered all questions and was very pleasant.
Ashley was very helpful in getting me set up for my stay at the hotel that I wanted, she was very professional.
Ashley was such a helpful person, even though I wasn't able to book due to my age she pointed me in the right direction and was very kind and great to work with. Thank you Ashley!
Myriam did a great job with my booking. She was very patient which made booking easier.
Alejandro was extremely professional, courteous, and helpful in booking hotel reservations.
We are in town from Missouri
Visiting for an emergency for a friend and Michael helped us so much in getting a grewt price and nice place to stay! Thank You so much!
Sean was awesome to work with on our reservation. He was super kind and helpful.
Very helpful and attentive to details. Excellent customer service made the reservation easy for me. Thanks
Very quick and professional. He was very kind to my 86 year old father explaining room cancel attention information.
She was awesome. Her recommendations helped me so much. Very friendly and knew what I needed
Good good good, good, good, good, good good.Good.Good good service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members