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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was very easy to schedule the 2 rooms, different number of beds in each room. Emmanuel was very professional and repeated my request for confirmation. I didn't want to schedule online, because I wanted the rooms in the newer section, and wasn't sure if the tower was the newer section.
The representative was very professional and did a great job helping me book my room.
I couldn't find lodging at the hotel I called, but Angie called around & found me lodging at another hotel, plus a senior rate!
Rep was kind and helpful. Service quick and easy.The hard part was using 50 words in this review - My experience was positive.
She was very helpful and professional!
I would definitely recommend this place to
All my family and friends!
Alvin was a delightful experience for me. He was very pleasant, thorough and thoughtful and was a great assistance to me. I appreciated him.
Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!
Fantastic and amazing and I would like to come back
The receptionist was very helpful and very respectful and she explained everything and great detail on what everything was in for price she was very pleasant thank you very much for your business
Burt, your agent gave me so much wrong information. First wrong address to the hotel. Finally I found the Holiday Inn express. He promised me I would be 6 miles from where I needed to be. Then I confirmed with him I would have double beds and I requested a bath tub. None of the above. I am15 miles from where I needed to be. Have wasted so much time because of him. I just think he waned a sale. I will be contact Expedia directly.
Kevin was extremely helpful with a reassuring tone and pleasant manner. He called me bud the whole time! Keep this guy
Edgar was experienced and answered all my questions….Good experience.
Very friendly, professional, and efficient phone call. A little quick to respond to a question regarding the discount applied to a blocked set of rooms for a conference, suggesting that online bookings are not reliable.
I asked for an early booking. They agreed to it and said I would get it. I told him I didn't want the hotel unless I got the early booking and when I got to the hotel they just wanted to charge me $60 more to book early which was never mentioned
While booking a reservation at Staybridge Suites, I received assistance from Tyler. He was positive and professional when explaining the options and costs. He patiently waited while I considered my options and made a decision. He represented your hotel very well!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members