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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I spoke with Shadonna and she helped me with reservations for the 6 of us in no time.
Great rooms with breakfast for all and cancellation insurance as well. She was so helpful and I'm sure we will enjoy our stay.
Alan was very friendly, courteous and efficient. Booking went very smooth and he double checked everything.
This site spoofs legitimate hotel sites, lists prices and then adds a huge fee to your credit card payment. On top of that, they add a "protection plan" at a ridiculous price. (The actual room reservation is made through Expedia, so you're better off just using Expedia.) It took me multiple phone calls to cancel the reservation and the "protection" plan. I was not reimbursed the full amount charged for the room and I am still waiting to be reimbursed for the "protection" plan. These people are scammers. Stay away!
She was very nice and took care of my every need. She contacted the hotel for me and gave me excellent service.
Stephanie took care of my reservation and was very polite, positive and did an amazing service. Because of Stephanie's assistance I will definitely book again
During reservation process rooms became unavailable. Very slow response. By the time she booked 2 rooms I did not need them and had told her to stop. I got stuck with a $500 charge. Never use Hilton again. My Hilton number is *******. Service was awful.
My plane was rerouted to Dallas and not set to fly to my final destination until the next day. I called late at night and was able to secure a room upon my arrival in Dallas. The gentleman was kind and professional helping me navigate this unexpected unfortunate event.
I called to make a reservation at the Spark. I told him I have a dog and Josue said it was pet friendly. He gave me the full price with tax and I gave him my credit card. I was astounded and very upset when I got to the hotel and they said there was a $75.00 fee extra for pets. Josue did not tell me about any fee and he knew very well that I had a dog. I will never use this site again.
Roberto Carlos was professional and friendly. He quickly gave me an option that would save me $$ at another hotel. 5 star service!
Kimberly, had great customer service and was very helpful with me booking my room.
Very happy customer 🙂 Thank you!
Alice was so friendly and helpful. It was a real pleasure and nice experience.
Tina was very pleasant, knowledgeable.
And professional to deal with. Appreciate her help so much in securing my room reservation.
The woman that took the reservation was very polite and lots of fun.
Nice to have someone who speaks clearly and repeats info to make sure no mistakes
The service that I was provided today exceeded my expectations. I think she did a wonderful job. She spoke very clearly and answered all of my questions. I appreciated her professionalism. Thank you.
Marsha is very friendly. She is pleasant and well informed. She assisted me with booking my reservation with ease.
Martin was professional and polite. Made the reservation process painless.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members