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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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A very knowledgeable, helpful agent! Took the time to explain my options. I would like to give her a 5 STAR rating!
Dave has been very helpful with a great accent to boot! I'm truly looking forward to my stay and Dave made me feel like I was going to be taken care of. I really appreciate that and I'm looking forward to seeing Vegas again!
Quick to the point with grace and kindness. Made my reservations in a very speedy manner, very friendly and helpful
Customer Service was great would recommend again. Stay tuned on how the rest of experience will be. Looking forward to seeing sunny San Diego
Service was top notch! Very helpful accommodating my request for 5 rooms and getting the best rate. Very friendly!
It was fast & simple Easy to do! I will do this next time I have to book a hotel in Meridian, Mississippi.
Dealora was very helpful and pleasant on the phone. She went over everything and was not rushing me.
Hotel was clean and new. But our TV didn't work and that was probably a good thing...
Miguel spent 46 minutes helping me in every way possible. Extremely curtious and funny. I have to say it was one of my most favorite booking time yet. I usually do online but that lol I did by phone. Wish I could get him all the time, he would be a reason I would book more. Thanks Miguel!
Best online service I ever had. Very pleasant experience. She sounds good very professional in her speech. I know she is a good one cause I too work in customer service at the Austin airport. You keep her she knows what she's doing!
Even though we had to go thrunit a couple of times, Ms Tammera really set my mind at ease. The professionalism shown to me is what had me choose them again.
Ms Tammera is truly an asset and I wish I could get her every time I book
It went very well thank you it went very smoothly. He was very helpful and I am so thankful because sometimes I get very nervous when I am doing this.
You got me taken care of! Called another number and talked to a guy that said those days were already booked! Not good for business!
Humberto was very helpful and made my reservation process very easy.
He was friendly and concerned.
Very friendly and answered all my questions! Was patient and make sure I fully understood the process
Almost everything was great except the drapes. We couldn't close the blackout curtains therefore we had the Hilton's neon sign shinning bright light's into our room all night. It was so difficult to get any sleep. We talked to the front desk and nothing was done. The beds where great. Water was hot. But the light shining into our room all night was uncomfortable to say the least. Your staff was very nice.
Absolutely the best help I've had cooking a room! She was so kind and explained everything perfectly! I've had a really horrible night and this experience made it a little better :)
Kennelyn did a great job helping me book a room for my daughter when she was evacuated fir the Frankfort flood. Kennelyn was prompt, courteous and friendly.
I had a great experience. The service was great in getting us a last minute room during our travels.
Mariel was extremely friendly and very professional.
She did a great job explaining the rooms and the room rates. She repeated all the information I gave her correctly. You are so blessed to have her as an employee.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members