On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy and simple flow to conversation and making reservation. No pressure. No confusion. She gave good clarity to my requests.
Patrick was great. Very professional. But, needs to speak a little slower on the phone. Thanks Patrick
Online experience was a nightmare! So, I called the reservation phone line, and was helped by a wonderful lady named Charlette. She was wonderful. It did take awhile, which is troublesome if your systems are having so much trouble with both customers and your employees as well. Charlette was patient, knowledgeable, and obviously experienced.
Marsha was very polite, courteous and helpful with making my hotel reservation.
She provided me room options with pricing information and told me the grand total amount when we concluded the transaction.
Very fast, easy and convenient to book over the phone, great experience. I would recommend this on phone booking to family and friends.
Great experience over the phone. Really nice. Helpful with getting a lower level room. Looking forward to my stay.
I have tried all day to book a hotel and Corey took care of everything. His hotel was completely full but he took the time to book me at another hotel. It is so refreshing to finally have excellent customer service! Thank you, Corey!
Was patient with me on call at noisy airport. Got me the perfect accommodation for that night after flight was cancelled. 5 mins to airport, hotel with shuttle, reasonable price and nice clean room.
She was very pleasant and helpful on this early Sunday morning. It was so nice to have a pleasant customer service individual. A credit to your company.
Miguel was so helpful finding a room when my flight was cancelled and everything nearby was booked. Thank you so much!
I made my reservation with an individual named Humberto, confirmed that I was traveling with FOUR show dogs and reiterated that they would be welcome. When I arrived at the Super 8 I was forced to purchase a second room as the additional pets would not be accepted. The front desk representative was very unresponsive to my concerns and advised he knew no one named Humberto When we got to our rooms they were more than substandard. This is a very poorly run and maintained property. One of the rooms had a wall outlet where a lamp was plugged in which arced when you wiggled the plug. There was a floor tile bent upward, creating a tripping hazard for my handicapped friend. They refused to repair it and were rude and uncooperative over an obvious hazard. They refused to even give me a piece of tape to secure it myself. This is a very dirty property With hazards everywhere
It was amazing! Marsha is the best! She answered all my questions and was very thorough. It was nice to be able to talk to a representative, not a robot.
Jessica helped me with my reservation and she was very friendly and helpful with everything and made the experience a smooth process. Great job.
Our booking was cancelled by a 3rd party/chase travel same day. Luis was empathetic and got us a room quick and saved our trip! Thank you!
I procrastinated and waited to make my hotel accommodations at the last minute. I had several questions so I called to make my reservation. The person who answered my call was knowledgeable, efficient, and so accommodating. I appreciated her help and look forward to my stay there tomorrow.
Fabian was able to help me find a hotel with my specific request of having a king bed in downtown Fort Smith.
She was so nice and helpful. Explained everything in detail and confirmed our reservation. Will return again
I spoke with Eva today who made the process of booking the right hotel with the right amenities a real breeze! We had a couple of important questions and she had all the answers! Thank you Eva!
Eva was patient and very thorough helping me secure a reservation. Her professionalism and kind demure made the process successful. Grateful to have spoken with Eva.
Mark was able to find me a hotel that allowed pets. He helped my book the room over the phone. He was very helpful and so very kind. Good job Mark
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members