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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great room at a great price with no waiting. Thanks A.
Michelle was great! Answered questions, was very sweet and hope I get her again! She made it all so easy! Thanks!
Excellent customer service with Javier! He made the booking experience Seamless and easy. True pleasure to deal
With him. He's a great Ambassador for the
Holiday Inn Brand!
Jim Malinn
The person I spoke with was helpful and made booking easy and enjoyable. I'm very appreciative of the experience!
Grace was very helpful, with a clear voice and great personality. The booking process was easy even discussing several options.
Ana is a very polite, knowledgeable, and professional employee. A pleasure to have her help me.
The Reservation Specialist was able to walk me through the online prompt to set up the stay within 15 minutes. He was kind and instill confidence through the process. 😌
My phone experience was excellent.
Gave me very good information.
Edgar Jesus did a great job. He was very professional and courteous and guided us to where we needed to be.
Grateful to the Ashton and Felix for his help in finding me a room in an emergency! Wonderful attention to detail and attitude
We left some jewelry behind and the office was so nice to help us coordinate to get it back. A wonderful time, clean nice and would stay again.
Emmanuel was very Knowledgeable, courteous and professional. Got a room booked and gave us directions to the property in just a few minutes.
Things went well, except my room went up $20 while she was entering my name in the computer not her fault she was great
Angel was extremely helpful in making my reservation under a corporate rate.
Booking went fine until we got to Hotel. Then we were hit with a $50 charge for early check-in. Was not told anything about it when we booked. We even told the booking person we were only looking for a place to rest until our plane left which was about 10 hours later but couldn't find an earlier flight.
My experience was quick and thorough. He took great care of me with professionalism and patience.
The young man who took my reservation over the phone listen to me I explained to him that I try to do an online reservation and did it go through he explained to me it did not and And did the reservation over the phone very polite outstanding customer service
He was easy to understand and very patient with this 76 year old 😊
I wanted to thank you and Tasha for her help, and expertise in assisting me in booking my room in Phoenix for next year.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members