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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very friendly, patient and kind! Just what we needed when trying to get home and having a stop because of an ice storm in our path. She was wonderful! Thank you!
He was pleasant and quickly reserved my room. Everything was explained to me so that I easily understood.
Quick, efficient service. Ashley was very professional yet personable.
Jamie was pleasant and efficient, got me the hotel info I was looking for quickly. It's nice to have good service!
Wonderful great service would recommend to all! I enjoyed the staff wonderful helpful people very kind!
Excellent was not difficult to talk to and answered my question promptly
Outstanding performance! Super helpful and very friendly, an absolute pleasure to speak with!
I spoke with Lindsey to reserve my room for this weekend it was so easy, she's very pleasant and very attentive to details. I give her a 10
Very helpful, polite. Excellent service! Tried many motels/ hotels to no avail. He searched until he found me something
Mark went above and beyond for me in helping me get a hotel. I am not familiar with where we were going and he was so helpful with this and also in finding me find a reasonable price as I'm a grandma with limited funds. I would recommend Mark any time to any one. I could tell he really enjoys his job. He is very personable and kind. He was one of the nicest customer service persons I've talked to in a long while. Awesome job!
Easy process. Fantastic vibe with booking agent, Jamie. Answered all of my questions and provided me with the best service I could ask for. Thank you, my team will really appreciate their stay.
Very pleasant Christa actually listened to why I was coming to St. Louis and helped me get the best rate for my stay
He was very nice and helpful. I appreciate your kindness Thank you.
Rebecca help me find a place right off the freeway from my husband who was traveling. She was very kind and thorough and help me find a good price for the hotel.
I mistakenly booked a hotel room with book online. They charged me $120 in extra fees. I emailed to ask what the $120 in fees were for. They then cancelled my reservation without my permission and did not refund me. Instead they gave me a $100 credit to a completely different website. I called, they said sorry, nothing they can do. So I called my bank to dispute the charge and found out they actually have charged me twice for the one reservation! So now I have no hotel room and have been charged twice by them. Complete scam.
You booked us at the incorrect hotel!...should have been Embassy Suites in St. Charles, not Comfort Suites!...had to cancel our reservation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tessa, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline