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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Leon was exceptional. We live in Pennsylvania and our son and his family live in Austin. Our son is handicapped and they were out of power yesterday and looking for a hotel. Leon was such a huge help. Thank you.
It was a very good service, the attention that was given to me was very professional, an excellent person to serve the client.
Looking for a hotel last minute and Jamie was able to book us a room close by with a very easy process.
Leon was very helpful with a last minute reservation after a Booking.com debacle that left us without a place to stay.
Jason is so patient he is THE best. He is the epitome of professionalism
Very helpful and explained everything. Thank you for being honest and helpful.
Leon was very helpful and professional while booking my stay.
Jeannie was very helpful. She listened to my needs and was able to accommodate my request. I appreciated that she also notated in the hotel reservation notes that I needed first floor due to a bad knee.
Great job booking my room for my niece's wedding weekend.
Tanya was very helpful getting me a reservation for a busy date in Lebanon. Quite courteous and I would hire her myself.
Juan was so very helpful. He was polite and professional. He made booking online extremely easy.
Amanda was very helpful & transferred me to the correct dept. HOWEVER, I never received an Itinary number (via email) which made it impossible to cancel! Went thru hell to get it!
I called to inquire about room availability and if they took AARP and what the discounts might be and she found me a fabulous deal and put the discount on it and I booked a room. I was only gonna book for one night I decided to book for two she's fantastic.
Darryl went above and beyond to find a place that worked within our parameters and our family. Thank you, Darryl!
Seamless registration. Leon was very professional, helpful and quick. Pleasure to work with.
Lapaaris Is a bright light in this world.
She was more exuberant in her determination to find me the best deal.
I really enjoyed her joy and I felt her smile, through the phone.
She Gave me excellent customer service.
Lapaaris deserves a raise for going above and beyond what she needed to do.
Y'all have a blessed evening,
Lovin Jesus & lovin people.
Leon answered all my questions thoroughly. Unfortunately I was unable to book through Leon as he couldn't match Priceline prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members