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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very nice patient and answered all questions and accommodated my requests.
I interacted with Shadonna regarding reservations for my Family Reunion and she was very courteous and helpful. I am extremely grateful for her tremendous customer service skills.
Joby, did an outstanding job. He was very thorough and helpful. Job well done.
Thank you
Spoke to Lauren at bookings after getting frustrated with the online process, she found me a pet friendly hotel, close to airport. Very pleasant experience thanks to Lauren.
Charlie was friendly, helpful and knowledgeable!
He answered all of my questions.
And was in no rush to get me off the phone.
Excellent service. Very accommodating and very sweet
Very good and great patience from the young lady thank you
She was wonderful… she helped me to find the right hotel and explained everything
Made booking a little less boring and sounded very polite definitely would book with laura again
Very polite and had all the info needed. Would definitely book online with him again.
Juan was extremely patient and helpful! He helped us decide the best place for us to stay.
The lady that I spoke with was calming and very helpful!
I spoke with Gerald who was very helpful in offering me the best deal I could get for my money. Gerald explained everything and went over my reservation step by step ensuring that I had confirmation on my reservation. He was a pleasure to deal with
Paid twice as much as our friends staying the same weekend as us. Did not even know I had booked through a third party. Feel scammed!
My wife had to have emergency surgery and we needed a room after she was discharged. D did an outstanding job locating us lodging.
Lindsey was courteous and made the reservation experience easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members