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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Was stopped due to a tire blow out and needed a hotel for two nights. Was given booking.com number. Although the prices you gave me and charges were in Canadian $$ - I will convert at today's rate (March 2,2023). For a bill of $294.26 USD - you charged $479.25 USD ($652.26 CAD). I know you deserve something for your troubles but a 63% mark up is ridiculous! I even asked, if that was your best rate and was told it was...
Very easy to call and book, the process was easy. Confirmation easy and you get to choose a free gift for booking. The room was very clean. I'm happy I booked direct.
Gerardo did an amazing job to find me the most affordable place to stay! Thank you for all your help.
He did an excellent good and great customer service!
Cory was excellent quickly found us a hotel in the desired location. No fuss, excellent customer service. Thank you Cory
DO NOT BOOK WITH THIS COMPANY! Biggest scam ever. This is a third or fourth party that will charge you double. I called what I thought was reservations for the W Hotel in Dallas and was directed to this service. They said they were booking me 2 rooms with adjoining door at the current rate. I paid in full. I needed 2 rooms because a child hood friend passed away and we had friends in town for the funeral. The day off, we go to check in, only ONE room. No record of anything at the hotel but that. We were forced to purchase ANOTHER room! 2 rooms for the price of 3! When we contacted this customer service, they said they would call the hotel about it. They did not. They sent over a receipt instead. Charged double for one room. Non-refundable. Oh and the notes said, SPECIAL REQUESTS: NEEDS ADJOINING ROOMS." Thankfully AmericanExpress will be handling this one.
Great experience with Matt. I would use him again for my hotel booking.
Wow! What a helpful pleasant young man. Very detailed! Very helpful new information extremely helpful!
Kanisha, addressed my questions and concerns with the utmost professional manner expected... She was very quick with the information and with finding discounts and availability of rooms that I requested... She conducted herself in a very professional manner and I would recommend her to my friends
Thanks Becky. After three flights today, an early start and accompanying friend following surgery we are pleased with your assistance in reserving the last room for us. best, Rod
The rep was quite helpful and professional. The call dropped during the booking and he called me right back and was quite apologetic about the dropped call.
Kimberly was so helpful in finding my sister & I a hotel for our stay in Minnesota in June. She was so pleasant.
Very grateful for the wonderful service I got from Ramses. He went above and beyond to gather the information I was looking for.
Shaahi was awesome! This was the most simple hotel reservation I've ever made!
Thanks for the help, Shaahi!
Life is good
Antonio was very accommodating.
He was very pleasant and his directions were easy to follow.
I went on line to find a room. I had stayed at the Denver Inverness hotel before. I didn't find the executive suite offering. So, I called in to see if these rooms were still an option. Kaneshia, answered my call. She's very professional, personable, knowledgeable, and kind. She took the time to find the perfect room and made the experience delightful. I travel a lot, and rarely find this level of care at other Hotels.
Thank you Hilton for hiring the very best Greatly appreciated!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members