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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companyās commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Candice was great and patient with my confusion over the prices and booking our dates. We are looking forward to our stay this month :)
Excelente!
Muy amable y colaborador. Le solicite el hablar en espaƱol y lo hizo de forma diligente.
Everything was nice. Enjoyed my stay check in was very easy. Front desk was nice.
She was Very polite,very helpful and took her time to answer my questions.
Cinna took our call and booked room for us. She was WONDERFUL. Polite, friendly, helpful, respectful, and a delight to speak with. Hope you are appreciating her!
Great attention to detail, patient and friendly. The payment system was easy to use.
Candice was efficient and handled my booking correctly; she was also very pleasant and spoke clearly.
I needed a room for myself for 4/2I - 23. I have other family members who will also be joining me during the same time period@ the same Hotel. Your patience and kindness was truly appreciated. The options you suggested were also helpful.
Super helpful and kind. Wonderful customer care. Give her a raise!
I told the person on the line that I was driving on the hwy heading to the hotel and he was pressuring me to input my card number before I could get there and repeated that I was only 5 minutes away but he kept saying that I had to pay over the phone when I needed to stay for the night and had mi family onboard of my truck and also made me drive for 45 minutes by the time I got there their were no rooms available so Iam demanding a full refund of my 174 dlls besides wasting my time and gasoline money
The hotel was completely misrepresented and the process for a refund is less than likely. You guys suck
Christopher was well spoken & patient
Even when I changed booking several times
Very pleasant and attentive.I hope things work out in the end.
Ashley was very pleasant, helpful, and patient.
Good experience!
We were heading to the Denver area to help our son move. Due to weather concerns at home, we waited until the last moment to find lodging. Charlie got us a great hotel, great rates and easy experience.
Junior was very helpful. He was able to respond to all my queries and was able to find suitable options.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members