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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Matt were great very patient very good listener and he answered questions very nicely,he also got me the best deal
Andrea was very professional and friendly. Answered all my questions. Thank you Andrea
Carlos was very helpful. However, the daily price on line was up $100 when I tried to make a reservation, that was quite disappointing.
Alicia provided great customer service. She was able to resolve my problem.
I had a wonderful time going through the booking process with Ritchel. She was very professional and pleasant and she made me smile.
In fact if she doesn't get a raise by the next time I book through you guys then I'll never stay at one of your hotels again. Here's lookin' at you kid.
Called and asked for a number to the front desk in Lincoln NE. Was told to go to yellow pages.com
Would not recommend
Very polite and quick and reviewed with me on my choices
Friendly, positive and helpful. She answered all my questions and made arrangements so we would not be disturbed by noise from the ice machine, elevator or road.
Sonjanique was very insightful and helpful she made booking my room easy for me and her customer service was next level. Thanks for everything
Bob did a great job booking my reservation! He was acomodating, understanding, kind, sincere, professional, and extremely helpful!
Jaiver was really kind and helpful with great aptitude for detail. We reserved our room with a smile.
Candice was great and patient with my confusion over the prices and booking our dates. We are looking forward to our stay this month :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members