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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Easy to talk to. Looked at different possible rates
Great! Sara was very helpful. She was able to find us a wheelchair accessible room near the last minute and in the midst of the Furniture Mart. Thanks so much.
She answered all my questions and was responsive and attentive.
Carolyn was a tremendous help. She knew her job very well and answered all my questions.
Hugo was amazing! Best booking experience ever! I was trying to book on my own but all available accommodation were full. He searched for me. How sweet!
I called and Amanda was a delight to speak with. The original agent that i spoke to was rude and gave me a number to call that was not live. Amanda took the time to explain what your service actually is and helped me find the information i needed.
Pleasant Jeannie was pleasant, professional and very helpful. She went out of her way to find savings. Thank you very much!
It was a good experience booking a room with Mary who was very warm and courteous. She made sure everything was correct before she let me go.you guys need more Lovely Ladies like her.
Excellent customer service. Ashley answered all questions politely and new exactly what to do
To secure the reservation.
I made an error in my booking date and needed help. After over an hour on waiting on "live chat" and multiple automated emails, no response EVER other than automated ones on both platforms saying they would review and get with me. They never responded. The wrong reservation went through, the money lost. If you have an issue, do not expect any help. Sad a service department is ran this way.
Answered all my questions and was very helpful and delightful to speak with
Very good and patient with me. Did the reservations in a short time. Easy to understand and hear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members