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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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We were all trying to get to a certain middle location anyone else would have dropped the call! Not Miss Rachel she was patient understanding and went out of her way to help
Andrea was helpful, thorough and super nice. I had a very good and easy time booking my hotel room. Thank you!
My reservation was correct but the fees charged were outlandish. I had made another reservation through the hotel and this service charged $275 more as tax and recovery.
Ashley was very helpful in arranging and booking a room for our stay. She was very pleasant and funny. I would definitely book at this hotel again.
Maisey was very helpful, pleasant, and patient. I am a senior citizen I'm my 80s and I appreciate being treated like I'm still an important person. Maisey did a great job.
Wonderful. Emma was Avery helpful rep. Very kind voice and super polite. Thank you
She went far and above to help me with two hotel rooms, one with wheelchair accessible
Very helpful, courteous, and cheerful!
Helped me when the online registration would not work.
The lady I spoke with with very nice and understanding of my situation and did the best she could to get me the best deal she was able to
He was very helpful in booking our room. There was a short 55 second wait and everything I asked for was accomplished.
Very patience and willing to help throughout the process. Very knowledgeable
Great experience she went above and beyond to accommodate me during a last minute sudden death in our family. She ran pricing/accommodation scenarios. She looked at local hotels in the area all with a positive attitude and patient demeanor.
Erica was very helpful and pleasant and we completed the transaction quickly and to my satisfaction.
Once I called and was answered by reservations, the customer service representative was very helpful and accommodating to my request.
Great experience very courteous and very helpful. Will book again in the future!
Very helpful thanks, he is a patient person, and polite……………….
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members