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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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We had a wonderful stay and everything was a positive experience
Julio did an amazing job booking hotel stay.
He was courteous and friendly
Giovanna was such a pleasure. Worked went up & beyond to answer all &;every question I had. She spent time & was compassionate about my needs.
In one word Outstanding.great help. Agent seem to care about us and ensuring us to enjoy our stay. Answered all concerns I had.
She's knows how to explain everything with clarity and knowledge. Good sense of humour, excellent!
Rochelle was helpful, kind, and professional. She went above and beyond to help find the best room for my needs.
The young lady did a great job trying to book me a room, but it was sold out. Very pleasant and new her job very well. I give her a 10
New to the job and it's understandable. He did everything great and was very patient and thorough.
He will do great things to hopefully move up in the company
I booked a room in Cottage Grove, OREGON. I expect a full refund for the room in MN. I do not need a room in MN.
Your front desk manager Ezequiel was so helpful and polite to us when we called to make our reservation just now. Great job!
Pleasant, friendly experience to book a hotel room
Had issue with reservation the gentleman was very helpful in guiding me to resolution
Asked about parking. Pleased with response. Booked a room online. Thanks
Frida was pleasant right from the start.
She helped me make sure I was getting the right room for my stay
Frida had a smile in her voice and is good at her job.
Thank you
When I called to make a reservation for Tru by Hilton all rooms were booked. Emilio helped me find and book another hotel in th e area! He was helpful, friendly and had wonderful manners!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members