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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent conversation. Assistance was quick and positive
Joyce, your customer service, is extraordinarily competent and professional. I am driving unexpectedly over two thousand miles today and she researched and booked tonight 's pet friendly hotel rapidly and efficiently. Obviously she is one of your best employees. Two thumbs up! Go Joyce!
Absolutely the easiest and best booking I've ever had. The guest service representative was so nice and helpful. I was booking a stay for my daughter's birthday, and she made it a great experience.
Pleasant gentleman, easy to book. Very personable. No problem booking.
Lauren was awesome. She was patient, kind, and incredibly motivated to find what I was looking for at the price I wanted to pay.
Very nice lady and very understanding & helpful. She knew what we were looking for and she got room reserved
Very helpful and friendly. Confirmed everything before finalizing the booking.
Ashley her attitude was very sweet the presence was very kind he was patient and she took her time to assist me in an excellent way I thank you for hiring her maybe she be promoted to hire position you need more people like like her
Spoke with Lindsey to book hotel rooms in Kissimmee Florida. She was very helpful and friendly, a pleasant and knowledgeable agent.
Quick and easy. Very pleasant and clear, finished with no questions.
Danielle was great and so helpful for making a booking for me after having car trouble and unable to get a reservation for my planned stop. She was able to find a spot for me and my dogs after a heck of a day!
Helpful and professional. Very pleasant and patient, checked quite a few options including price.
Latoya helped me find lodging during a massive cancellation of 56 flights. With hundreds of stranded passengers searching for rooms the availability quickly narrowed. But she was persistent and finally found me an accommodation. I am forever grateful.
Would definitely recommend to friends and family. Great service! Great experience! Thanks Brittany!
I extended our stay by an extra night. A very nice and helpful lady, Lydia, helped me.
Kelsey was very efficient and direct. It was weird for me to make a reservation on a National network for such a small hotel so I was hesitant to give my card information.
Carlos did a good job of helping me find an alternative location given the fact that thr original hotel is booked
He was exceptional and spoke English well, he found exactly what we needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members