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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thought I was calling the actual hotel but got this online booking service. She was great. Very happy & carefree.
Really, the experience was exceptional. David worked with me, and the family to get the best option for us. Thank you David
Stephanie got us a room booked at the last minute when I called. All other hotels were full she was very helpful and patient
Staff Diane is very pleasant lady, very helpful looking for my reservation and very friendly, thank u Diane appreciated your help thanks
Tiffany was very pleasant and answered all my questions
Well done- friendly and efficient. Nice job very helpful, no wait.
Excellent service. Clear information. Good manners
Absolutely amazing help Amanda provided to me. She represents the top level of service everyone deserves. 5 TAR SERVICE! Thank you Amanda!
Cory did a great job very easy to book two rooms thank you
First thing I asked was if I was talking to the hotel directly and you told me I was. Then I found out AFTER I PAID that no, you are a 3rd party booking agent who just got an extra $90 of my hard earned money in your $#*!ing pocket. I will never call you again. Not only is that shameful and disgusting it is immoral. I'd give you less than 1 star if I could.
He was very pleasant to talk with. He spoke English. To witch I could understand
A very professional communicator, who was friendly and helpful with knowledge that we needed. He was an absolute joy to work with, and I appreciate it very much.
Excellent experience. Very pleasant, could answer my questions and very professional.
Wonderful experience the clerk was really nice! I really appreciate it!
He was very professional and extremely helpful. Looked up multiple rooms to get me the best price available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members