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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I called in with the one 800 number to make a reservation for a hotel in Zachary Louisiana. The hotel reservation person was excellent. She made small chitchat, which I did like actually made it a pretty good day to talk to somebody over the phone.
Was impressed with the answers to my questions person I spoke to was courteous and helpful to my needs
Joyce was extremely helpful. She was courteous, professional and patient with all my questions and concerns. Room was secured, emails and texts immediately sent to verify all information we spoke of while still on the phone. I was pleased.
Tamara was fabulous! There was a Taylor Swift concert in town and she would not give up trying to find me a hotel room, even though the bookings were flying. She tried several times and made it a success for me!
Customer service was prompt, price point was competitive, agent was helpful.
Very helpful and patient. Did extra research to verify some of my questions and concerns.
Maximo was great with all the help he gave me. He's an excellent communicator. And listened to my needs. Was well informed on how to help.
I recently called to ask a question about a recent stay I had with JW Marriott, Buckhead, Atlanta
Instead of answering my question she did not speak. Next thing I knew I was transferred back to an automated voicemail.
Agent was rushing me and not answering my questions.
Smooth operation! No Problem whatsoever! Neal did a great job finding a room and making the booking process trouble fee!
The last leg of a very long flight was canceled in Chicago and I contacted her for help and she bent over backwards to find the rooms I needed. This was not an easy task since many, many flights had been cancelled. We were extremely grateful as we had been traveling over 25 hours.
I called he reservations number and Francis answered very politely. I had just decided to stay the night & needed a room. He was very understanding and helpful. He was able to get me a room and it all too less than 10 minutes! Thank you Francis! :)
I called an Allison was the one supposed to be helping me. Well she didn't. Because of her I thought I had a reservation at the extended stay America suites at 9000 Tinicum Blvd, Philadelphia, PA and she never confirmed it with my hotel and when I got to the hotel I had issues trying to get a room because they were completely out of rooms for the night and next few days. So she charged my credit card with a fee of over 400 dollars for me to show up, waste gas, and not receive my reservation. You shouldn't hire incompetent people. In fact you should fire her because I know if this happened to me from her behalf then it must had happened to other people she was "helping". She is not good at her job, quite the opposite. I am completely disappointed at Allison.
I was blessed to have gotten this youngman his calm demeanor was pleasant and reassuring. I got my room and I'll recommend him to anyone that's booking. Thank you Aleph
Agent helped me get a very good deal and was extremely nice and helpful
Danielle was courteous, professional, and did not try to sell me a timeshare. The whole process took about as long as it took to dictate this review. Thanks!
Tamara was extremely helpful, and understood my minimal needs for accommodation.
Excellent customer service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members