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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Lauren was terrific in helping us book our room.Thank you for everything!
Carolyn helped me find a hotel for my family for a family wedding.
I have spent numerous hours since June 23rd trying to get clarification on credit card charges. An email was sent on 6/23 confirming a complaint was sent to customer service and for CS call me regarding this matter. I have called daily and placed on hold for hours at a time. Today alone I was on hold over 4hrs after talking to 3 of your representatives which never took the time to help with my questions and i became extremely frustrated and upset that I kept getting the run around. I called once again and spoke to Rachel agent #*******. She was a God sent! She took the time to address my concerns. The issues are out of her hands but her compassion and professionalism was OUTSTANDING. She followed up and sent 2nd notification to customer service on my behalf which is more than any other representative other than the initial call I made 6/23/23. My background is customer service and also marketing for a world wide corporation. I highly suggest you commend Rachel for deescalating the situation. RACHEL is an asset to your business and others should learn from her example.
Please note the high rating was only for Rachel NOT the company.
I am not happy with your company services, customer service dept or anyone else affiliated with BOOK ON LINE with the exception of Rachel. I will NEVER use this service again! I will make all my customers and coworkers aware of discrepancy of charges placed on my credit card and if needed file formal complaints until the issue is resolved.
Fast and efficient and helpful I strongly agree to book with these people
Just made a reservation and the agent Christopher was polite and made my reservation quickly
Spoke clearly. Efficient with the process and polite over the phone.
It was Susan that took my booking and charged my card right away. The process took for ever via phone. Upon arrival at the hotel I learned that the confirmation was not sent to them. I had to pay again at check-in. It looked like this horrible booking service was a scam and I was forced to cancel my ctedit card. Do not do business with this company.
Kellee was absolutely amazing! She was easy to understand and quick to get my room reservation completed correctly! She was personable and friendly. You're lucky to have her!
Outstanding customer service very calm with the customer and polite.
Christina was rude and very pushy. She didn't even ask me if I had Hilton Rewards or didn't even try to get me the best rate possible! I guess you are not part of the Hilton chain. I was quoted 786 dollars but I went on Hilton website and got the same room for 582. She needs to be trained better!
The agent was able to quickly find me a room. The agent was personable and helpful. I would use this service again.
Sergio was friendly. Efficient, and patient.
He worked with us til the correct booking was complete.
The reservationist, Grace was wonderful. She represents The Marriott Hotel with excellent customer service. She helped me find a Marriott Hotel in my price range and made sure there was an Electric Charging Station on site. Because of her I will continue to stay at The Marriott.
Very nice to speak to and we were very satisfied. D
I called your reservation line. I spoke with Brandon. He was very pleasant. I would call back again to talk with him. Y'all need more jetted tubs in your rooms. I called to find out how I could get a room with a jetted tub and they are all booked. And what is going on in Anderson, South Carolina that every room you have is booked? Granted I'm only staying one night I'm coming down for a friend's birthday party, But I have no tubs in my home. I have showers so I enjoy finding a hotel with a tub. Big tub. I'm not a little girl. But Brandon was very nice and very helpful. I'm just looking around at other hotels before I called back cuz I do like the Hilton..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members