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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Over a period of 2 full weeks (10 business days), 14 phones calls being transferred from one person to another with no results in addressing my one question"What is the status of my refund?" Finally, today Rosemary Jane addressed my question within seconds, thus giving me the status, confirmation of my refund and when to expect it to appear on my credit card. She was extremely efficient, articulate, friendly, and highly professional. Kudos and highest compliments, along with my appreciation and gratification to Rosemary Jane.
Nice clean friendly place. I will be back. The guy at the desk had a good laugh between me and him and credit card numbers.
I was satisfy after booking the reservation was please from last stay
She was helpful in getting me my dates and affordable rates
This woman was an amazing help for us she found a really good price on a room and didn't just turn us away!
We requested a pet friendly room only to arrive to the hotel telling us that you didn't inform them of our pet so they wouldn't give us the room you said was pet friendly.
Friendly, and extremely helpful. Had been trying online all day to get a room. Was so. Glad I called.
The service rep that booked us asked when we needed the room. It was about midnight. I told her we were at the airport and needed somewhere to stay in the next hour or so. She said there was a shuttle to the hotel as well. We discovered the shuttle didn't run at that time so we took a taxi. Then when we arrived at the hotel, we were told they had no rooms at all and that the reservation was for the following night, with a 3pm check-in.
My daughter and I were forced to walk to another hotel at 1 am to find somewhere to stay after a horrible day at the airport due to flight delays and cancellations.
The agent was totally irresponsible doing that.
The representative was cordial & a pleasure to work with. I am looking forward to my stay.
Ivonne was very helpful. I had some type of issue when it came time provide credit card info thru the iPhone but Ivonne helped me out and we had a few laughs. She was very patient with us which was appreciated. I think the amount you charge to make a reservation 'refundable' is a little exorbitant as well as the amount you charge for a pet. We travel a lot and have NEVER had to pay $75 - not even $50.
I hope we are not disappointed with our stay in July and are looking forward to seeing family.
Lauren was very pleasant and answered all the questions I had about our upcoming stay.
Ashley found and applied the discounted price (due to an event) right away. She was very pleasant.
The agent was very courteous and patient. She did exactly what I asked her to do and the only reason I didn't book was that I was given a comped stay at a different property
Very helpful ask a question and Elisee very helpful answered my question took time it was the correct hotel I was looking for..
Ashley was very helpful with my needs and seemed to be knowledgeable about her job.
Gave me options. I was able to book without a deposit. I love that I receive the reservation confirmation email right away.
The room rate I was quoted on the phone was NOT the rate I was charged. I tried to request a live chat and a call back and neither happened. There does not seem to be any way to contact customer service to address it. I was over charged and there is zero follow through. I will never use this service again!
While the young woman was very helpful, pleasant and professional, I was led to believe I was speaking directly with the hotel. She did not introduce herself as an employee with Expedia. I just called the resort to extend our stay and the front desk explained that my current reservation was booked through Expedia. The front desk was so surprised to see that I didn't book directly with them as I had previously.
I find this dishonest and misleading.Best to have your reservationists clarify during the booking.
The good news is that our room was booked, however, it could've been a lot easier to just extend, rather than have to make a second reservation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members