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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It was very comforting getting someone to help and someone that didn't mind taking the time to work me. I felt very lost when booking for the 1 Inn were quickly booked up. Kellie was very helpful in helping me find other reservations at a nearby inn. I am very grateful and thankful. Thanks again Kellie
Not good. Asked for correct phone number to AC hotel, miami Beach because phone number on site is wrong. I was referred to check out yellow pages.com where the mumber is still the same wrong number. Frustrating
Every detail was covered with great care. Pepsi is a asset to any company she will work for! I appreciate speaking with a caring representative who clearly communicates each detail in purchase. Thank you.
Our agent, Amanda did a great job, helping us navigate and locate a room at a great rate. Very happy with her professional demeanor. Explained everything thoroughly and look forward to staying there.
Upon arrival at the hotel I was informed the reservation was made through a third party, Expedia, which was not divulged. Then I was informed it was $26 a night to park when I'm already paying for a room. Also a continental breakfast is not included. Lastly there is no pool. Now I'm on an extended hold waiting to talk to a representative. The only reason I gave a one star is because I could not leave it blank to submit.
Rochelle booked me a room in a specific hotel that I was having difficulty booking myself online. She was not only able to book it, but double checked to make sure everything was correct and I was able to get a discounted rate. I appreciated Rochelle's great service.
I had a good experience because the representative got me a hotel and a price that I am comfortable with.
Was booked on the phone not online. Agent Christina gave us incorrect info. We wanted a hotel with pool and full breakfast. She booked us at the Super 8 which is a dive. No pool and next to nothing for a breakfast nook
They took my money and when I wanted to leave the hotel they would not refund us.
Never using these ppl again
The agent was very affable and extremely helpful. His professional attitude was self evident. His manner and demeanor was of the highest standards. He adds new dimensions to the concept of professionalism. Possess managerial qualities others should emulate. Promote well ahead of his peers based on his demonstrated superior skills
Ana was very kind and informative.Your company is blessed to have her. She represents your company in a good way. She was very patient with all the questions I had.Also appreciated the research she did. Ana's pleasant voice made me relaxed and comfortable asking questions. I am a senior with a handicap and she took that into consideration. Thank you so much Ana. God bless you.
Great job! Did a great job of answering my questions and making sure I understood everything correctly. Very knowledgeable.
The gentleman booking my hotel reservation was very polite, patient and helpful. He made every effort to ensure all information was correct.
Very professional, friendly and understanding, I commend her professionalism!
The young man was wonderful answered all my question politely and professionally. You could hear his smile on the phone. Had a this is what I can do for you attitude. I was a call center supervisor for 15 years and would have loved to have him on my team.
Had to extend my stay for one day and Erica was very professional and helpful.
Was understanding and helpful. He was able to accommodate me and my family. He explained the process and answered all my questions. Thank you!
Great experience and Richard did a great job and was able to book my room and gave me the utmost respect n patience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members