On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Brandon was very nice, on the phone. He helped me, and was very helpful!
David was very helpful, knowledgeable and patient. I appreciate his help so much!
Guest service clerk was very attentive and polite. Also patient with poor service connection on my end.
Somehow I got transferred to this booking site from my RSVP REWARDS and got charged 80.00 is fees on a 101.00 room. The agent took my member number as if she was writing it down for discount and led me to believe she was from RSVP REWARDS and when I checked in the hotel desk had no idea who booked it and why so much plus couldn't even get reward points. Charged my card and the astronomical fees and I did ask for explanation which I was told the front desk would show me but they had no idea.
STAY CLEAR OF THIS SCAMMER
1 STAR CAUSE IT WONT LET ME GIVE 0
Very pleasant very helpful life saver helpful helpful helpful
I was close to giving up. Till Lourdes answered my call. She did not laugh she went beyond the call of duty and found a location for me and my grandsons get away.
Santiago was very professional, polite and knowledgeable.
He addressed all of my concerns in a timely fashion.
Thank you, Santiago!
With the 120th Harley Davidson Anniversary event Nancy, I think she said her last name was Barnes, got me a room! Thank you!
Professional service with a lot of patience, She has a good presence dealing with public. A definite 10/10 score.
Trying to get a surprise birthday party and surprise renewal of vows done for my dad who turns 90 and has been married to my mom 70 yrs. Many things going right now and I waited too long but Alma saved my bottom. She was helpful, patient and courteous.Ty! Ty!
You understand my question and were able to explain to me about my stay
I just want to recognize Joyce for her help in booking our reservation. She was so kind and helpful. The world needs more people like her. Thank you Joyce for all your help.
Comfortable and enjoyable time. Very courteous staff.
Araceli is an amazing customer service oriented person. She was extremely polite and courteous which made me feel important. I really appreciate her for the kindness and professionalism she shows clients.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members