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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Thank you to Grace for providing superior customer service. As a sales manager I appreciate this level of support and preach it to my team.
Friendly efficient service. Answered the phone quickly.
Justine was very helpful. She was polite and answered all of my questions
Justine was awesome. She was considerate and genuinely engaged in trying to help me find exactly what I was looking for. It is great to talk to someone who understands you and tries to assist you without pressure selling the product. If I could call her every time, I absolutely would. 5 out of 5 stars!
Fast and accurate help to book hotel in Frankfurt. Germany
I cannot brag enough on this young man who was so helpful and everywhere and pleasant and sweet and Manor Lane!
We've stayed before so I'm sure everything will be great as before
Carla was very professional and kind. Quickly found us a place and even had patience while I had to activate my new debit card, since I forgot to do so prior to booking.
Carla helped me book a hotel for a work trip and was very helpful and made everything easy. Much appreciated.
AnswerEd all my questions & gave me all the information
Jessica was very kind. I believe I might have contacted a 3rd party as opposed to the actual hotel. Either way, Jessica was helpful and we will see what happens.
Excellent! Will use his services again.was about to give up when I reached Cesar.
Crystal was very helpful and informative, Look up information to see if i could use aarp. Found me the cheapeat rate even with my Sherman (dog) included
Reservation made easy and was accommodating for our needs.
She was really helpful. Called back when I lost the call right before we were almost done got me a better rate after some research.
I asked for their rate and got an inflated price. When I questioned the price, she hung up on me. Booked directly through hotel for $100 less.
Hung up on me before I could ask my questions. I won't be using yall again.
I was trying to make reservations for a conference and was told the hotel was full. I worked with Corey and he found me just the room I requested but needed to adjust dates. Very accommodating and kind.
Garcia quickly got me the info I needed. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members