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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ralph. For some great help he went out his way to find me a hotel closer to the concert that we have tickets for excellent job.
The person helping me was very professional and knowledgeable. She made booking very easy.
Excellent personality and great service. Quick and efficient and friendly
I spoke on the phone with Megan. She was very professional and helpful, and gave me all the information I needed.
Tnesha was great! She was knowledgeable and able to answer all of my questions! She was patient and kind and able to find us a room! Looking forward to my stay at South Point!
Joyce was supper helpful, friendly and efficient. Could ask for better
Service!
Most helpful. Had a small amount of trouble understanding over the phone but we managed.
He explained everything fully and I was most satisfied with the experience
Friendly and efficient. Very helpful and cheerful.
Lauren was my Agent and was very professional and did a great job - very nice and Helpful… my Hotel was booked up, but she found me another room!
Well, the booking agent told me that there was two complementary bottles of wine. When can we checked in when I got to the hotel they don't know anything about it. So I think that was a ploy just to get us to come to this particular hotel, I don't appreciate that at all.
Helen got my reservation confirmed using the same credit card information the online system rejected. What's even better, she got me the same rate the online system said was expiring. She put in a note that if ground level was not available, put me near the elevator.
I felt she really wanted to help me. She was friendly, kind, professional, and courteous. She was amazing!
I needed additional information to book my reservation. Paul was patient and helpful.
Brandon was very helpful in letting us know the booking options.
Great experience! Will definitely book again. Very fast and efficient!
Brandon said that I was being charged $800 for the stay but $200 would be credited back after I check out. I asked him twice since I had also a browser pulled up in Best Western webpage and it was only charging me $600. I told him I'm fine to use the web browser since it is $200 less. I called twice and now I am not credited the $200. That's dishonest.
The agent is very professional and helpful. I am very pleased with the service. He should get a bonus.
Excellent friendly service she took time with me to find what I was looking for.
We had a reservation on 12/5 and checked out on 12/6/23. However, our car broke down in the late afternoon and we were unable to travel home. I (Mary Ellen Frazier) booked a last minute reservation on my Visa card. Once my husband and I arrived in the late afternoon. My husband, (Quentin Frazier) changed the booking to under his name as he was able to get a lower rate due to hi "National membership, Unfortunately, my reservation was not cancelled and we both were charged for the same room. Thaddeus assisted me when I booked the room and was extremely professional and friendly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members