BookOnlineReviews 10,195

Charges way over what was expected will never use this site again

The assistant was pleasant...but did not make it clear that she represented BookOnline. I understood that I was talking to Marriott. The "special" rate was TWICE the rate available when I got to the hotel.

Lady was very patient and helpful. I was having trouble with my card and she remained calm and helpful.

Getsemani (I hope that I got the spelling right) was amazingly efficient and incredibly fast. By far the easiest interaction of this kind that I have had in many years.

I asked for information
He asked if I was ready to book he said call back when u r ready this was the Hilton garden inn
I am a loyal Hilton customer

I spoke with Shannon and she had kind voice and helped me get the room I wanted when I wanted at a good price.

Salvador was so kind and helpful! He answered all my questions and went above and beyond.

Very nice women with accent that was hard to follow, she was very pleasant and patient and noted on reservation we needed a early checkin

Gustavo was very polite and helpful. He did a great job providing excellent customer service. I did not feel rushed like I was just another number like today's corporations treat people. I am A business owner and appreciate his service.

Excellent service! Fast safe! Love it he was efficient and friendly with a happy deposition!

I needed a room last minute and called, was told they had availability and got a reservation immediately. The customer service person was very helpful.

Lindsey said my hotel was booked but she found me a room next door!

Professional & thorough, Julio was polite & helpful.

The hotel was booking up fast and she got me the room I needed

Lindsey was polite and great customer service and very efficient

Sarah was very patient and kind through the whole process.

Excellent and helpful and friendly, clarity, informative

I booked a 2 night stay. I asked if I could get refund if cancel. Was told yesterday. A couple days later, I needed to cancel. Hotel refunded 1 night. I then had to go thru travel insurance, which I didn't know I had signed up for and charged. Insurance denied my claim. Total bill $637.71. Hotel refund $290.53. Travel insurance I was never informed of $56.65. I'm out $347.18 for a reservation I was told would be refunded

Ashley was extremely helpful in identifying the best rate for two hotel rooms last minute.

Brenna was extremely helpful and professional- went out of here way to help me find the rooms I was needing.