BookOnlineReviews 10,213

Sarah was very patient and kind through the whole process.

Excellent and helpful and friendly, clarity, informative

I booked a 2 night stay. I asked if I could get refund if cancel. Was told yesterday. A couple days later, I needed to cancel. Hotel refunded 1 night. I then had to go thru travel insurance, which I didn't know I had signed up for and charged. Insurance denied my claim. Total bill $637.71. Hotel refund $290.53. Travel insurance I was never informed of $56.65. I'm out $347.18 for a reservation I was told would be refunded

Ashley was extremely helpful in identifying the best rate for two hotel rooms last minute.

Brenna was extremely helpful and professional- went out of here way to help me find the rooms I was needing.

He found me a nice room that I could afford. Thank you

Emmanuel was thorough and very helpful with this reservation.

Very thorough but sometimes hard to understand. Very patient.

Great experience. Very helpful representative. Efficient process.

Brandon was very well informed. Shared persona Rt information. Listened to my concerns and brought a satisfactory solution. Quick and efficient as well.

Very quick and easy process. Everything was sent to me where I can easily find what I need and not have to keep up with it.

George was professional, efficient, friendly, and helpful

I called to make a reservation only 2 days before checking in for an upcoming volleyball tournament. I called about a certain hotel only to find out it was booked full. Shannon went the extra mile in helping me find the best price for all the nearby available hotels and found me a great place!

Love the hotel though staff there is
So nice next
Time will book directly through them

Daniel was our booking agent. He is a highly professional representative for your company. Daniel is well spoken and concise in delivering clear answers to questions. He provided exactly what we were looking to achieve. Thank you Daniel for your wonderful customer service.

I spoke with Josue Neftali to request specific dates and specific rooms. He listened closely, and answered my questions and concerns.
I had phoned for information only, but because Josue explained everything clearly, I placed my reservation request at this time.

Pleasant, informative, Shannon was very pleasant and knowledgeable. Much appreciated!

Very helpful, patient and friendly. I had many questions to ask, and all were answered in a professional courteous manner.

Disappointed with prices and bed availability at Stone Mill, but Yahdillah found a closer hotel to my event with the right amount of beds and at a better rate and took care of everything. Very impressed, great work and thank you!