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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Florida
1 review
0 helpful votes
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Don't book with them
February 15, 2020

Based in Latvia, which I did not discover until I booked. Had to pay foreign exchange fee. Cannot communicate with them through email. Given directions how to contact support about problem, and not able to do so.

Date of experience: February 14, 2020
Poland
2 reviews
0 helpful votes
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I would recommend
February 14, 2020

On both occasions that I've rented from BookingGroup, the agents were professional and very polite. It was a pleasant experience

Date of experience: February 13, 2020
Ohio
2 reviews
1 helpful vote
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Sean the manager was very nice and pleasant. I will ensure to go to this location when I come back to visit!

Date of experience: February 13, 2020
Germany
2 reviews
0 helpful votes
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Good
February 14, 2020

Fastest service ever had renting a car. Immediate pickup, delivered right to counter, paperwork, delivery of a free upgraded car, on the road no more than 15 minutes. Wow.

Date of experience: February 13, 2020
Germany
2 reviews
1 helpful vote
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Only thing I wondered was it's a new car why no key fob or keyless entry. Assumed it was a lower end car

Date of experience: February 13, 2020
Canada
2 reviews
0 helpful votes
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Good rental car
February 14, 2020

Felt compelled to write a review for this since i've had so many bad experiences with rental cars at various airport locations. The pick-up/drop-off was super efficient, staff was nice and the car we had was clean and exactly what we ordered

Date of experience: February 13, 2020
Canada
2 reviews
1 helpful vote
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Great experience
February 14, 2020

So it added further dlelay to my 4th of July holiday plans, as I had already been delayed earlier that day by Southwest Airlines by sitting on the runway for an hour! I will continue to use BookingGroup in the future because of my other great experience s!

Date of experience: February 13, 2020
Germany
2 reviews
0 helpful votes
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From pickup to dropoff my experience with BookingGroup was topnotch and professional... definitely will rent from them again

Date of experience: February 13, 2020
NL
2 reviews
0 helpful votes
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Great customer service!
February 14, 2020

The for great gas mileage and the pick up and drop and bus to the airport were quick and prompt. Very quick pickup and drop-off. Great cars to rent.

Date of experience: February 13, 2020
Utah
1 review
0 helpful votes
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The way they handle my case it sucks
Take to long. You can only do through email
I book my car rental through this company and don't recommend if something get wrong you never get your money back
I informed them about about my time change it was 12h later than my car rental. I send my email to them a day before but they did not inform car rental. When I cam my car was not available bc they failed to inform them even though I paid already for. Now they claim that is the car rental policy. I feel ript off
DONT USE THEM YOU WILL SAVE MONEY AND TIME

Date of experience: February 13, 2020
France
2 reviews
0 helpful votes
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Friendly and helpful
February 12, 2020

Our reservations were made online. We were in our car within 10 minutes of arrival. Staff was professional and helpful

Date of experience: February 11, 2020
Sweden
2 reviews
0 helpful votes
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Great experience
February 12, 2020

We had a great experience with BookingGroup Rental Car. We needed the car to go to Florida at the last minute the staff is very friendly and made it all work

Date of experience: February 11, 2020
Ohio
2 reviews
0 helpful votes
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Selection this time around was limited. Personnel were professional and helpful in checking in and getting to the car.

Date of experience: February 11, 2020
NL
2 reviews
0 helpful votes
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The BookingGroup crew
February 12, 2020

I was also pleasantly surprised to find that only having a partial day reduced my bill instead of charging me for a full day for only a couple hours

Date of experience: February 11, 2020
New York
2 reviews
0 helpful votes
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Attendants were courteous and welcoming. Thank goodness they had the car running with the heat on when I got into the car because it was 28 degrees outside... and they remembered to provide a snow brush. Good thing because it snowed about 6 inches for 2 whole days.

Date of experience: February 11, 2020
Ukraine
2 reviews
0 helpful votes
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Very fast service
February 12, 2020

I always have good experiences it seems with Alamo. New Vehicles that are well maintained and always clean

Date of experience: February 11, 2020
Washington
2 reviews
0 helpful votes
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BookingGroup was very helpful with my rental. The staff was friendly and the service was excellent!

Date of experience: February 11, 2020
New York
2 reviews
0 helpful votes
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Each staff
February 12, 2020

I appreciate the services I received from start to end. Each staff who assisted me was very courteous and friendly

Date of experience: February 10, 2020
Ohio
2 reviews
0 helpful votes
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Fantastic and we highly recommend them! I only wish I could have let their boss know what exceptional customer service they both have!

Date of experience: February 10, 2020
Germany
2 reviews
0 helpful votes
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Friendly staff
February 12, 2020

Quick check-in, pick of car and friendly service. Return was also very quick and friendly. Really liked the whole rental experience through BookingGroup

Date of experience: February 10, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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