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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Ohio
2 reviews
0 helpful votes
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Quite a sensible policy over damage and scrapes. I had the van for a weekend to move furniture. Had no issues whatsoever. The price was very good

Date of experience: March 12, 2020
Sweden
2 reviews
0 helpful votes
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Every time I have received great customer service, the checking in and dropping back has always been fast and without any issues.

Date of experience: March 12, 2020
Canada
2 reviews
0 helpful votes
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Great service, even for a last minute booking. No magically appearing scratches or damage upon return and friendly staff. Overall a very good experience!

Date of experience: March 12, 2020
Canada
2 reviews
0 helpful votes
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Excellent experience but does get busy at peak pick up times. Good value and friendly service, would use again in the future.

Date of experience: March 12, 2020
Austria
2 reviews
0 helpful votes
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Got security deposit back quickly. Do would use them again. Reasonable prices. Thank You, BookingGroup

Date of experience: March 12, 2020
New York
2 reviews
1 helpful vote
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Car new
March 10, 2020

Impressed by the whole service including up-grade when my promised car was not available. Staff all very friendly and helpful. Car new and in good condition

Date of experience: March 10, 2020
France
2 reviews
0 helpful votes
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Quick and easy service, good coffee whilst we waited. Easy return of the vehicle as well. Helpful and knowledgeable service

Date of experience: March 10, 2020
Germany
2 reviews
0 helpful votes
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Highly recommended.
March 10, 2020

Pedro at the desk was fantastic and helped us out in an efficient and knowledgeable manner. Made it so easy for us and would come back based on his customer service alone.

Date of experience: March 9, 2020
Nevada
2 reviews
0 helpful votes
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For the past six months my husband and I have visited the beautiful Vancouver area. We had chosen enterprise for our var rentals.

Date of experience: March 6, 2020
Canada
2 reviews
0 helpful votes
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Booked several times, and always received good upgrades got their Range Rover and the BMW X5. The shuttle service added value to the efficient and courteous service extended by the entire team

Date of experience: March 6, 2020
Ohio
2 reviews
0 helpful votes
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Few reasons, the staff was communicative throughout the rental period and they answered all my questions professionally.

Date of experience: March 6, 2020
New York
2 reviews
0 helpful votes
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Car was clean, and had 1/2 tank of gas. But they made sure the gas was noted in the contract so that we wouldnt be charged upon return.

Date of experience: March 6, 2020
Switzerland
2 reviews
0 helpful votes
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Served by richard very friendly and helpful and the others too. I would highly recommend them. Small nice effective place

Date of experience: March 6, 2020
Ohio
2 reviews
0 helpful votes
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Excellent service
March 8, 2020

Excellent service and very friendly place. Free pickup and drop off service door to door, great prices, great car, I chose 5 door hatchback Vauxhall Moka!

Date of experience: March 6, 2020
NL
3 reviews
0 helpful votes
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Chevrolet Spark
March 5, 2020

This location does not do insurance rental cars. They are very helpful and pleasant. However the system BookingGroup uses is always out of date and what stock they say they have is never the case

Date of experience: March 4, 2020
NL
2 reviews
0 helpful votes
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Asked for a Hyundai
March 5, 2020

Great service, amazing and friendly staff especially Chris I have always dealt with him and had great experience. The last rental was from Alyssa

Date of experience: March 4, 2020
Slovenia
2 reviews
0 helpful votes
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Only thing to suggest would be to keep some water bottles for the customers where they can see them..

Date of experience: March 4, 2020
Canada
2 reviews
0 helpful votes
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Like
March 5, 2020

Like every other BookingGroup I've dealt with, the experience is perfect. Polite, helpful, knowledgeable staff. Has BookingGroup my loyalty in Berlin and the Germany

Date of experience: March 4, 2020
Nevada
2 reviews
0 helpful votes
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Very good experience. Took 5minutes at the counter and we were off. Even had to do a vehicle swap 1 day later to accommodate our family better and no issues at all. Did the swap in less than 3 minutes. Very happy customer here

Date of experience: March 4, 2020
Austria
2 reviews
0 helpful votes
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Return process was just as simple. I brought it back, he looked it over and checked the gas tank, and then I was good to go

Date of experience: March 4, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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