BookingGroupReviews 1,536

I booked Hertz through Booking group car rental Booking reference B******* for three days paid money upfront. I went from Dubai to San Fransisco. And Dubai now issued digital license. I read their terms which mentioned that I need to show license, my passport and my credit card. I waited in queue for 1.5 hours at airport car rental branch after which the Hertz denied giving me car as they wanted physical license. On asking for refund they told me to contact booking group. I wrote booking group and they kept tossing me from reservations to support. Initially they mentioned that they have mailed me terms but in my first email they can check it was only mentioned license and not physical. And who knew that San Fransisco is so backward than Dubai that they wont accept digital license. I wrote the emails but they just tkeep telling me that they need physical license which was not mentioned clearly. And my digital licensee shown was with proper bar code and details.and to my surprise when i went out in city i easily could car on rent by showing my digital license at Hertz. Attached is my rental details with digital license.

No body could yet explain me why I was issued in city and not at the airport car rental. I asked to take this matter with Hertz and since I was not issued car, need to be refunded my advance. But even despite complaining by email so many time no response. Very bad service.please resolve else i am goint to daily write the review unless someone listens to me

I logged a full coverage claim on August 18th, and still to the time of writing on September 14th I still haven't heard back from the company - despite both providing all necessary documents as well as attempts to contact their service department. The customer service department is non existing. If you email, zero response. If you contact them by phone then you'll just get rerouted through various pre-recorded messages. Completely useless service, book directly with the actual car rental companies to avoid the same situation I've had.

They don't tell you when you get there that there will be a 500 deposit. If its a master card and it says debit on it they won't take it, which is the same card I used to book this booking! Agent told me to call and get a refund but nope, NO REFUND!

They WILL NOT refund you, they will offer a voucher. Which I won't use because I won't ever use their service again to rent a car! So over 400.oo I will NOT get refunded and I was stranded in Atlanta!

I have cancelled my booking. No car no money. They have gone silent. Call center tells me different thing every time I call them. No help or whatsoever.
How is this possible that none has looked into a company based in Latvia that can do whatever they want violating any UK law as much as they can. They should not be allowed to operate here.

Had a car rental with Routes through Economy Booking and bought the "Full Coverage" thinking its "Full", But could not pick up my car because the coverage doesn't cover anything, not 3rd party or collision.
They purposely make the wording confusing so you get the insurance and think that you are fully covered.
Because of their bad business practices, I could not pick up my car and had to sleep at the airport...

I recommend avoiding using 3rd party websites for your bookings, as they tend to rip you off.

I recently had the unfortunate experience of dealing with what I can only describe as the worst customer service I have ever encountered. Despite there being only two people ahead of me in the line, I was made to wait for over an hour before speaking with a representative. To make matters worse, the cars on offer were dirty and appeared to have been neglected for some time. Even more frustrating was the fact that they did not accept the car that I had rented through their website, causing me significant inconvenience and additional expenses. Overall, my experience with this company was extremely disappointing, and I would not recommend their services to anyone.

Broke my shoulder at the night right prior to the booking day. Cancelled the car at the rental office next day. Sent clinic reports to the BookingGroup and finally got refund. Thanks a lot for the support!

They advertise a price and only at checkout do they include all the forced add-ons and fees (20% of quoted price). They also advertised a 7 seater + 2 bags, but it really had no luggage space. And they wouldn't allow me to rent two smaller cars instead without charging an exorbitant fee. Go direct to the car rental form.

In January 2023 I arrived in Milan with a booking from these guys. Up on arrival the rental company refused to give me the car, I immediately called the customer service and they told me they could not do anything and to apply for refund. I applied for a refund and the customer service keep on delaying any response claiming that they are gathering phantomatic supporting documents.

Long story short I incurred extra costs, they are stealing money from me.

They set me up with Rent Car 4 Less in Houston. My flight was delayed an hour and when i landed i called to confirm the car was there. They told me to come over. When i got there, there is only a remote agent who informed me that the car was given away and although i called before, there is nothing he can do. I had to make my way back to the airport, lost $111 and find a new car rental on the spot.

SCAM!

I booked and prepaid a car back in September for Cancun.
My flight was delayed, I had advised by phone about it.
When I got to their desk at the airport they said my car was given to someone else.
They could only offer me to book a more expensive car paying the WHOLE AMOUNT. They would not even offer me to pay the difference.
Nobody takes the responsibility… nor the car rental company, nor the intermediary, nor bookinggroup or economy booking.

SCAM!

SCAM!

SCAM!

These are scammers from Latvia! Reviews are twisted.
In no case do not book through their sites economybookings and the like. You will simply lose money. Your booking won't work in the end. And then they will tell you - we are very sorry, but we cannot help in any way and are not to blame.

No more ethical than scammers. Do not let these people call you to speak about insurance. Martin from 'customer service' was particularly unhelpful when we attempted to cancel this upon realising our mistake of engaging with them in the first place.

Would not recommend, bad/rushed service when booking. Not only that but do not even follow their own rules regarding driver/credit card information being from the same person. They will take whatever credit card they will get and then when you go to the rental car place they will say they can not use the credit card used to book because it doesn't match the driver. Then they will still charge you an administrative fee and make it a length process just to get that back. Absolutely the worst experience I have ever had just to get zero service and was told that I wouldn't be charged anything.

I rented a car and I got the cancellation insurance. My airline canceled 4 hrs before our flights. I then canceled my rental car as soon as I found out. They said cause I did not give them 24 hrs notice they are keeping my $1762$ I paid for the rental for the week. The next day the airline says the flights at 2pm today. So I called back to get the rental I paid for and they said sorry I can't have it back u need to pay for another rental. What a crock of $#*!. Customer service sucks monkey balls this company rips off families and does not care. DONT TO BUSINESS WITH THIS POS COMPANY.
Family of 5 is hard enough going on vacation. To have this happen is just a crock. Sham on you bookings

If I could leave zero stars I would. This third-party company does not fulfill its reservations. I had a terrible experience. I booked a car a week before I needed it, and was refused service by the actual rental company when I got there to pick up said vehicle. They could not help me, and could not explain why I had already paid in full $600 and could not have a refund. I have written emails, called support, and they say it will take 21-28 business days before my issue is addressed. I don't know about you, but I don't have 3 weeks to dedicate $600 to while I'm on vacation. This is ridiculous and really awful service. I spoke to several humans working for this booking company who told me 'it's just not my problem'. I am livid.

This is the worst scam I've ever had in a car rental. I booked a Kauai Hawaii rental. It purported to be $63/day from Avis, which I thought reasonable. I declined damage insurance, roadside assistance, etc. Having a grasp of basic math, I thought this would be $441 for the week. I thought what was in small print - $1182 was with all insurances etc. There was never a chance to check what was to be billed to my credit card. Well $1182 was the amount billed me. And when I reached Economy Group in Latvia they said that $63 was only for the first day! Each additional day must have been $187. To cancel the booking 3 days later cost $75 Euro.

This is fraudulent. And I can't see how to post my review amongst the, no doubt, company written glowing reviews on their web-site.

They providing misinformation to the clients. They offer very specific terms and conditions which some customers might not be able to fulfill. For instance Creditcards bank cards are not something very common in Europe.
I have not been able to collect the car I booked for 14 days due to not having valid credit card and they refused to offer to me any refund at all.
I do not recommend their service. Never had any issues with other companies.