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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Switzerland
1 review
0 helpful votes
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I can be out in 15minutes and there is always a friendly agent offering bottled water, maps of the area and a courteous focus on the customer.

Date of experience: October 28, 2020
Ohio
1 review
0 helpful votes
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Good service and great cars as always. The lady dispatching at the exit provided excellent customer service.

Date of experience: October 28, 2020
Germany
1 review
0 helpful votes
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Awesome selection
October 29, 2020

Being able to simply walk out of the airport, get in a car and go, is just too convenient! Focus on making it "Easy" and "Convenient"

Date of experience: October 28, 2020
Romania
1 review
0 helpful votes
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BookingGroup is always consistent and great to deal with. Absolutely love the emerald club service. So easy to drive and go

Date of experience: October 22, 2020
Germany
1 review
0 helpful votes
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BookingGroup
October 23, 2020

I have been renting cars for business for about 20 years. I prefer BookingGroup mainly because I can choose my own car.

Date of experience: October 22, 2020
Ohio
1 review
0 helpful votes
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I love renting from BookingGroup. Being an Emerald Aisle member makes picking up a car super easy. I usually make my reservation prior to leaving on my trip. Then, when I get to my destination, I can just walk past any lines at the counter to the cars and pick the one I want to drive

Date of experience: October 22, 2020
GB
1 review
0 helpful votes
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Customer service is excellent - pickup and drop-off was fast and efficient, and the car handled very well. BookingGroup is one of my favorite rental companies.

Date of experience: October 22, 2020
Poland
1 review
0 helpful votes
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My favorite
October 23, 2020

I absolutely like the service, standing customer service. I have been a BookingGroup Car Rental member for years. Great loyalty program and benefits of free days through the program.

Date of experience: October 22, 2020
GB
1 review
0 helpful votes
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Best
October 23, 2020

Great car and ride, but the Ford Fusion Hybrid is hard to tell it has started need a little sign on the instrument panel that it QUIET AS HECK BUT RUNNING.

Date of experience: October 22, 2020
Austria
1 review
0 helpful votes
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The only problem I have is that they don't top up the fuel, the guage says full and when you start to drive about 15 miles or so you will notice that the guage has already move

Date of experience: October 22, 2020
Germany
1 review
0 helpful votes
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Nice place
October 22, 2020

Car was brand new Subaru, free upgrade, staff was awesome. Would rent again. Low mileage cars and good customer service

Date of experience: October 22, 2020
Ohio
1 review
0 helpful votes
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Easy rental and pick up
October 22, 2020

Had a wonder experience at Newark airport, staff was professional and the service was excellence. Thanks

Date of experience: October 22, 2020
Germany
1 review
0 helpful votes
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Amazing experience
October 17, 2020

Straightforward reservation, pickup and drop off. The car was very nice, I was given a larger one as the one I booked the was a smoking car.

Date of experience: October 16, 2020
GB
1 review
0 helpful votes
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Use this BookingGroup location whenever I need to rent a car either for personal or work travel. Everyone is always so kind and helpful, especially Lavern. She is wonderful! Give her a raise, y'all!

Date of experience: October 16, 2020
Germany
1 review
0 helpful votes
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The people were very pleasant Everything went smooth from pickup to return. I would recommend BookingGroup to everyone I know

Date of experience: October 14, 2020
Switzerland
1 review
0 helpful votes
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Great experience
October 14, 2020

Donald was very helpful and clearly explained me everything. The whole experience was great both at pick up and drop off

Date of experience: October 14, 2020
Germany
1 review
0 helpful votes
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Also, she explained everything clearly and pleasantly. This is my first experience with Advantage. Keep hiring good people like Tammy and your business will grow.

Date of experience: October 13, 2020
NL
1 review
0 helpful votes
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Best
October 8, 2020

BookingGroup now at National counter. Easy access at Newark Airport. Seamless rental. Used kiosk. Got brand new Hyundai Sonata. Fair price. Easy return. No problems. Way cheaper on this trip than Hertz my usual choice.

Date of experience: October 8, 2020
Germany
1 review
0 helpful votes
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Good staff
October 8, 2020

Computer Rental Kiosk easy and fast to use. Friendly and conscientious people working in the rental car lot!

Date of experience: October 8, 2020
Sweden
1 review
0 helpful votes
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Booked online
October 8, 2020

The staff are friendly, and the process was very smooth. We didn't have any problems with picking up and returning the car.

Date of experience: October 7, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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