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BookingGroup

3.4

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BookingGroup Reviews Summary

BookingGroup has a rating of 3.4 stars from 1,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookingGroup most frequently mention customer service, rental car and friendly staff. BookingGroup ranks 8th among Car Rental sites.

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Washington
1 review
0 helpful votes
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They were very supportive to explain everything what we asked and we need for our trip across USA, helpfull and gave us a great deal together with my dream car. :)

Date of experience: November 23, 2020
New York
1 review
0 helpful votes
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An absolutely fantastic renting experience! The whole team are friendly and hyper-efficient - I can't remember the last time a pick-up was so quick and easy. I emailed asking to drop off at another location and received a quick and friendly reply with a suggestion of a convenient station.

Date of experience: November 23, 2020
Germany
1 review
0 helpful votes
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Love renting cars on weekends to go places with the family. Great service and always welcoming! Very nice

Date of experience: November 6, 2020
Switzerland
1 review
0 helpful votes
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Great
November 7, 2020

I have been renting here for a while, always very happy with approach, waiting, help, all. On top own the mobile app which saves a lot of time. Friendly personal doing impossible for you.

Date of experience: November 6, 2020
Switzerland
1 review
0 helpful votes
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I'm very satisfied with the recent rental from BookingGroup. I had a nice car (Toyota 4 Runner) for a reasonable price, great service (got a color I requested), a very satisfied rental experience.

Date of experience: November 5, 2020
Germany
1 review
0 helpful votes
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Excellent service, easy pick up and drop. Open 24 hours at avis LaGuardia airport. Price is relatively cheap. I like it.

Date of experience: November 5, 2020
France
1 review
0 helpful votes
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The main reason for our excellent experience was the agent who helped me at the rental location. I wish I had written down her name, but I didn't think of it at the time. She was very professional/helpful/efficient.

Date of experience: November 5, 2020
New Mexico
1 review
0 helpful votes
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Never ever have a deal with this company. They are cheaters and will under no circumstances return your money. STAY AWAY FROM THIS PEOPLE!

Date of experience: November 3, 2020
Suppport T. — BookingGroup Rep
over a year old

Hi Victor,
Thank you for your feedback. Please send us your booking number at [email protected] and describe the situation. We'd like to look into this to see how we can help.

Ohio
1 review
0 helpful votes
Follow Patrice K.
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We had a great experience renting here. Nathan was very helpful when we picked up the car and we got a lovely upgrade. All worked very well and all the staff were great. Thank you!

Date of experience: November 3, 2020
MD
1 review
0 helpful votes
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Nice
November 3, 2020

Everyone is extremely courteous, friendly and helpful and I have always had good cars, from the representatives who rent out the cars to the guys who take care of them. Thank you - I would recommend them to anyone.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
Follow Luca J.
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BookingGroup employees were absolutely wonderful! Especially Mike. He was so generous and kind - and the car was new and clean and felt very safe. I will be coming back again, and would recommend this location to all of my friends.

Date of experience: November 3, 2020
RU
1 review
0 helpful votes
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Excellent team members
November 3, 2020

All the staff were very welcoming. The two ladies in the office were especially nice. My original car was too small and Nandi went out of her way to ensure I received an upgrade at a very good rate. Over all a very easy and pleasant experience.

Date of experience: November 3, 2020
Poland
1 review
0 helpful votes
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I love BookingGroup
November 3, 2020

BookingGroup is a great brand and the service is awesome. The cars are always pristine and the staff knowledgeable and friendly. When I've had the occasional problem, for example when I left items behind or had a flat in a very rural area, you guys were simply amazing.

Date of experience: November 3, 2020
New York
1 review
0 helpful votes
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Thanks
November 3, 2020

Great experience and very very friendly people I would definitely definitely use this place again. Thank you everybody, not looking to get into another car accident but your our first choice for rental cars

Date of experience: November 2, 2020
Ohio
1 review
0 helpful votes
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Good!
November 3, 2020

Ashley was professional very nice to me only thing bad I could say Rates are high. BookingGroup has the best customer service

Date of experience: November 2, 2020
Ohio
1 review
0 helpful votes
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Brandon was extremely helpful. Worked fast but thorough. Very professional and polite too! Thanks for all your help again!

Date of experience: November 2, 2020
Virginia
1 review
0 helpful votes
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Incredible people
October 30, 2020

Great customer service. Easy, nice, quick, The pickup and return. Car was in great condition. I recommend everyone to rent by BookingGroup, it's the best location I ever had.

Date of experience: October 29, 2020
Ohio
1 review
0 helpful votes
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The branch mgr works tireslessly to assure you a great experience with their products. Location is clean & the inventory stock is superbly maintained.

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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Fantastic experience
October 29, 2020

Very helpful person on site in Newark who gave us a much needed upgrade for snow and rain. Also an easy return. Helped take some stress out of a long and grueling trip from LA. Thank you.

Date of experience: October 28, 2020
MD
1 review
0 helpful votes
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Best team
October 29, 2020

Check-out is aways easy... selection of vehicles was limited to a few models. Vehicles are clean and in good mechanical order... return is also easy.

Date of experience: October 28, 2020

From the business

Booking Group is the leading Global Online Car Rental Broker enabled by the most modern Car Rental Software for the Ground Transportation


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