Booking.comReviews 4,274

Never use Booking for anything! We mad reservations for TN and also dinner and a show. It was the vacation from hell... our hotel rooms toilet backed up, the keys didn't work half the time, we got tangled up in the comforter strings that were on top, there was a hole in the door from someone punching it, and the list goes on. Then Booking didn't have the correct information on their site for the dinner show, this includes the time, name of the show and description. The only thing they managed to get correct was the location of the building,. They didn't take responsibility for anything, the hotel or the fact that their site didn't have anything correct about the dinner show so we were not issued a refund.

They make you wait for hours. They booked and took my money for a property that's close down. They obviously don't consumers rights in mind. And then they make you wait for 15 days for your money to be refunded. We got to the hotel and the places is closed. They made us wait for 3 hours in the cars till we can get another hotel. Gave you a note that fit 3 people and I booked a hotel that would accommodate 5. There's 5 of us. They apologized but made us pay for the stay. I slept on the floor on a very small room that barely fits 3. This company should be ashamed. If they want to call me back, here's my booking number *******822. You should do the right thing.

We planned a vacation and decided to book a rental car through booking.com. We found a car and booked it based on the price, which Booking.com said included all taxes and fees. We chose to book as this was the lowest price we could find online. We pre-paid $366 for the car rental. When we arrived at the location, we were told that there were $140 in additional fees that had not been included in the Booking.com quote and the car rental company (Hertz) said that it frequently happens that Booking.com does not know or advise customers that there can be additional fees. After our trip I reached out to Booking.com by email, as I could not find a number to call. They responded and told me to contact another customer service department, again by email. It has not been 2 weeks and they have not responded. DO NOT USE BOOKING.COM!

Booked a room at Comfort Inn Suites got comformation number called hotel and didnt have any rooms available. Still got charged on my card. Now disputing with card company and have to pay in full until they hear from booking,com. I should of checked reviews for this site first but was a last minute ordeal because of death in family. AVOID BOOKING.COM

Booking.com seems to be ok when you are scammed. We stayed at a hotel, when we arrived the was no electricity, bed bugs and a dirty room. Reception at the hotel was closed and we were given a contract number. When we mentioned this they were rude, shouted at us and told us to get a refund from booking.com after that they wouldn't answer our calls so we called booking.com. At first they told us we would get a refund, but we would have to wait for the hotel to have a chance to respond. The hotel didn't so they said they couldn't do anything we have sent you 10.80£ in credit. I rang them up explaining the situation, they told us they would call the hotel again. Booking.com said the hotel wouldn't refund us. Denied the state of the rooms and told them the whole town hand no electricity. This was a complete lie as other rooms had electric and the lifts where working fine. Not only that the whole town had electric. I told them they where cleary lying and it was easy to prove. Because of the hotels lies booking.com refused to refund. So not only was I scammed by the hotel booking.com are happy to help them.

I will never use booking.com again. Scam company. Avoid at all cost.

The places and photos on booking.com are not real. Once you arrive and the place is filthy and basically unliveable and you want to book somewhere else, they hold you hostage with a penalty fee. And NO COMMUNICATION
Confirmation number:*******697
PIN code:3126

I booked a 1 bedroom apartment for 4 nights. The description says it's one separate bedroom and a living room with sofa bed, kitchen and an attached bath. Upon arrival it was a 1 room efficiency with no hot water (it was ice cold).

The next morning, we contacted the manager who said he would send someone over. We had an excursion, so I told him as long as it was taken care of by 8pm, we would be good. We could overlook the single room, but not the hot water.

He texted that he sent someone over, but there was no answer at the door. Thus, no hot water a second night. The manager led me to believe we had the only keys, as he suggested we leave a key under the mat for the next am.

So, after 2 days without hot water, and it's still not the accommodation we actually booked and paid for; we booked a hotel. We followed the directions for check out and told the manager we were leaving due to the poor accommodation.

Notified booking.com that we had to leave after 1 night due to all the issues (I specified the issues on the customer service portal) and wanted to be compensated for at least the 2 days we did not use the accommodation. I should have been offered a refund. This was false advertising.

They responded that we were not going to be compensated, but were welcome to leave feedback to inform others.

This service is a total SCAM! I'm out $1,100 for the original booking, and another $900 for the hotel I had to book last minute. Now I am even sorry that I used booking.com to make to second hotel reservation. NEVER AGAIN!

Do yourself a favor, avoid apartments on all web platforms. Also, just book through a real hotel platform such as Hilton, Bonvoy, Best Western, Melia, etc.

Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I messaged the chat. The person told me that because I have a flexi ticket I cannot make changes to my flight. I had to cancel and rebook? (This makes absolutely no sense if it's supposed to be flexible.) So I cancelled the flight and waited for a refund. Two months later, the refund never comes. So I book through another airline. I called, emailed, and messaged Booking.com in order to find out why my ticket had not been refunded. They gave made every lying excuse in the world. They told me to contact the airline. The airline gave me proof of the refund. So I went back to Booking.com, but they told me that I must email their partner site GoToGate.com. So I contacted them and they also gave some excuse about waiting for a refund from the airline. So I showed them the proof as well. Emails and calls were going back and forth for three months. Then suddenly, I received an email from Booking.com in March stating that they have refunded me the money. However, the money has not showed in my account. Now it's May. I continue to get excuses when I call. I've called my bank to do an investigation. I'm waiting on their reply. In the meantime, I've tried to report them to BBB, but I cannot get an address or email that they respond to. I've reported them to the FTC. I've also reported them to Resolver in Amsterdam because that is where they are headquartered. This is a shame. I loved Booking.com, but after this, I will never deal with them again.

We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com
Worse customer service

I've been trying to get my money back from booking.com cancelation for the longest time ever. The amount of over 500$ has been taken out of my "wallet" and never returned! Customer service is fully automated, which means you never get to speak with an actual person. All emails are answered by an automated service as well. DO NOT BOOK THROUGH booking.com! Go to hotels directly or airbnb.

Car hire company cancelled the booking due to an authorisation issue, then booking.com refused to refund the cancellation and tried to claim it was due to customer issue - late pick up. Europcar confirmed that had nothing to do with the cancellation, but booking.com claimed since it said in their own (not europcars) terms and conditions that you must arrive early for bookings the entire charge for the hire was forfeit.

When booking.com was contacted to resolve the issue, the first web chat agent claimed they would offer a refund as a gesture of good will only if a new booking was made, again with a europcar company - which was asking for another issue. After 2 hours passed with numerous errors and mistakes from the agent, when a request to be transferred to a supervisor it was claimed at one point that they dont have supervisors, then that a supervisor could only be contacted if the europcar branch could confirm the actual reason for the cancellation. Finally the agent terminated the chat without responding to the last request for a supervisor. A second agent was connected to who flat refused to pass to a supervisor.

Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you can not. 10 seconds after you press the enter key. Non changable, non refundable is the options. Had to did through there menu to find options. Missleading!

Needed some help from customer service and flexibility. Got neither. Use someone else if you need help..

I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via Booking.com. The main reason for choosing this hotel was the offer of an airport taxi to the hotel if the booking was over £180. I emailed the hotel on 28/03/2024 to ask about this service and initially was told that it could be organized and that it was free. I subsequently received another message from the hotel on 31/03/28 that a transfer (to the hotel) was NOT possible.
I have, therefore, today (05/04/2024) contacted Booking.com for them sort the transfer to be told by the agent I cannot get the free service as it is only 2 days till check-in. What? I have gone back to the booking page of Booking.com for the Rio Design Copacabana Hotel and can see that the offer is still available and cannot find anywhere that there is a time limit for booking the taxi.
I can only conclude that the free airport taxi offer is a scam. Moral of this review: Do Not Use Booking.com

Most hotels I use hate booking.com because they manipulate rates, dates and even refunds. While I find full refunds available from hotels in most curcumstances, booking.com prefers to interfere, deny refund availability and chase away customers. Do not be angry with your hotel when these issues occur, just stop using booking.com

I am so sorry that I didn't look for reviews on booking before actually booking through them. What is being said here is all true. They are greedy, lack care for the customers who book through them, if there are issues they direct you to the homeowners rather than dealing with the issues. I stayed in an apartment booked through them that had bed bugs. One of my kids had an allergic reaction to the bites from them and these bites turned into blisters (thankfully not into an anaphylactic shock). I didn't realize what they were until later and they told me I should have taken pictures of the insects myself and that they "inspected" the property (meaning the owner looked at the matrices). I asked them if any treatment had even been applied for bed bugs in that rental and they had nothing. It's unbelievable and super frustrating. Will never use this site again.

I'm a property owner who listed my property with Booking.com. Waste of time. I've spent 10+ hours on the phone in the last year dealing with issues associated with 5 reservations, no shows, fraudulent bookings, etc. They're very polite, but transfer you several times, have bad connections, tell you they'll call back (part of security procedure) and the call doesn't connect, some reps don't know what they're doing (lack of training), and screwed me out of $1103. One night I had to call them five times and got bounced around endlessly, having to explain my story again and again. They don't accept payments for the 1st three bookings, they make you accept it, which left me with two no shows and not getting paid $5046.

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES

Booking.com seems great when you are booking a reservation.
Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone...the Philippine customer service NEVER RESOLVED A PROBLEM

As a former resident of the Philippines, I have had this experience countless times.They speak the Queens English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs...so they leave you on hold... and never return.( Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE.
Cheap labor in Philippines = horrible customer service.

I am spending 3 weeks in Italy and booked most of my hotels with Booking.
One vendor( an apartment in COMO) has not responded to me in over one month. I escalated this to customer service on 3 occasions...hours on the phone...no resolution and their own vendor DOES NOT RESPOND TO BOOKING.COM
Yet they ( the vendor) have taken my almost $1,000.
Would you feel comfortable arriving in a foreign country... wondering if someone will allow you into their apartment? This is unconscionable behavior.

This is NOT CUSTOMER SERVICE
I am planning on canceling all my hotels and re book with EXPEDIA

Would you want to give your money to a company that doesnt really care about helping you...the customer?

Excellent, a little exaggerated in the descriptions, particularly with the demand for the reservation at the moment. Checkout was simple because the location was, for once, even better than expected and the payment had already been transferred.