Booking.comReviews 4,273

Never book with them, especially that they are a third party. I've been waiting since May for a flight refund, everytime I call they give me the same crappy story. I called the main air line that my flight was with today (Air Transat) and they refunded my flight to booking.com in June 2024, we are at the end of August and still no refund for them. I just for off the phone with booking.om and again I got the same excuse that I've been getting "the airline has not refunded us the full amount, we have escalated your issue" now I know it's totally bull as Air Transat confirmed the refund was sent in June - what's else can I do - I am sure they are making interest of my money and this is why they have yet to provide me with my refund. NEVER again will I book with them, they lost a customer.

Extremely disappointing experience with Booking.com. Booked a villa in Tuscany in May for an October stay, specifically chosen for its pool. In August, was informed the pool would be closed during our stay.

Key issues:
1. Pool closure wasn't mentioned when booking.
2. Booking.com confirmed this information was missing at time of reservation.
3. Customer service promised resolution within 24 hours multiple times but never delivered.
4. Representatives seemed to ignore previous conversations, repeating the same unhelpful responses.
5. Requests to speak with managers resulted in disconnected calls or hours-long holds.
6. Forced to cancel reservation to avoid charges, then told they couldn't help because I cancelled.

Spent over a week trying to resolve this through their customer service with no success. Felt like talking to poorly programmed bots rather than helpful humans. Booking.com's failure to resolve the issue or offer alternatives ruined our vacation plans.

Would not recommend using this service if you value reliability and good customer support. They don't stand behind their listings or support their customers when issues arise.

Rented an apartment in New Orleans for 4 days. When the confirmation came through the 4th day was not included.It happens to be during the time Taylor Swift will be performing in the city. I wrote to the space manager listed as Silvia Elder. She came back to me with an invitation to rent luxury 4 bedroom, 4 bath apartment for the same cost. I of course jumped at the chance. Payment was to be made to an account at HSBC in London. I wrote her back telling her i needed an address that would take my credit card. She said to send it through Remitly, an outside company that does international traansfers. I tried this and waited for my confirmation. Called Amexx and was told credit cards can not be used with Remitly I then tried to reach Silvia and found out her domain was no longer viable. So the plan was to get me to send cash to the bank acct in England and I would never see my $1770 again nor would i have had any reservation. SCAM! Booking.com still shows my "unpaid" reservation for a property that is probably fake. I tried checking direct with Booking.com but you cannot speak with someone unless you hve a PIN#. I have no Pin# so I coulldnt even report the fraud to them. I will never book thru Booking.com and they do not check their listings and if it happened to me it can happen to anyone.

I had the equivalent of US$ 2000 taken from my room at Casa Morelos in Guadalajara, Mexico
It was US$1300 and 600 Euro. Of course you know who else has keys.
I did send an unfavourable review of this hostel due to other issues including the failure of management to show up and identify themselves when I was seeking to address this issue. I do not want to make a blunt accusation even though it seems obvious who the offenders were, so I left it out and wrote to Booking.com. Three times I contacted them, three times the usual, we will reply in two days, three times NOTHING. I do not believe this passive resistance is other than a REFUSAL to do anything. I was hoping Booking.com will contact Casa Morelos and use their influence but it mow seems that when a customer has a Really serious issue that needs their help NOTHING. I will NOT use booking.com again until they show they are serious about criminal behaviour in one of their business customers.

Once you have booked the reservation Booking.com wants nothing to do with you. I booked a hotel in Amsterdam for April 2025. The hotel has sent me numerous emails asking for credit card into and wanting me to finalize the reservation. I already gave my credit card info to Booking.com. The hotel tried to charge my credit card three times today for the full amount of the stay (2 rooms). I contacted my credit card company and reported fraud. Could not find a customer service phone number for Booking.com. On their website they refer you to the hotel for help. I cancelled the reservation. I do not recommend Booking.com.

Booking canceled my reservation already paid four months ago. The reason was overbooking. They told me to reserve an other hotel and promised me that they will refund me the difference.
After the check out they didn't pay me yet any amount for the difference. It is already one month and I didn't see the money promised by Booking for that difference.
The reservation that was canceled was at Sogni Stellari in Bergamo (Italy) and I paid 46,17€ and the second reservation where I stayed was at Casa vacanza Orio al Serio Bergamo (Italy) and I paid 113,40€. They didn't want to pay me 46,17€ the difference between two reservation.

I booked a Air BnB for August 2-3,2024 in Murrow Georgia. When I arrived no one was at the house. After waiting for about fifteen minutes, I called Booking,Com. After talking with several customer service representatives for over 40 minutes, I was told they cancel the reservation because the house had some issues. They claim they tried to call me but I checked my cell and could not find any calls from them or voice messages. I was told it would take 4 to 5 business before i get my refund. I will never use them again. This ruined my vacation. I have a copy of the reservation but can't upload it this review. Booker Asberry

I used this service to book a hotel in LA. Paid for it with visa. I booked the wrong date, 1 day later than I arrived. The property immediately messaged booking.com and authorized a refund since I ended up staying there anyway. 1 week later I still don't have a refund. I messaged multiple times with zero response and now I've been on the phone waiting for more than 1 hour. They claim to have live chat but it's nowhere to be found on their site. DO NOT USE THIS SERVICE... If you want to call it that... Now I'll have to call visa and challenge the charge... Use Priceline... There's humans working there in case of any issues.

I paid in advance for a rental car. Only then did Booking.com let me know that the driver had to be under 75 years old. Since I am 85 I was out the price and was not allowed to cancel.

I had a very disappointing experience with Booking.com. I booked a flight ticket through their platform, but for some reason, the flight details were changed. When I reached out to their customer service to address this issue, they refused to change the flight or refund my money.

The lack of support and unwillingness to help rectify the situation was extremely frustrating. This experience has left me very dissatisfied, and I will think twice before using Booking.com again for any travel arrangements. I expected better customer service and a more flexible approach to handling such issues.

Should be called bookings-con
Had guest from Italy checkout yesterday and upon arrival the place was a mess and glasses and hairdryer missing/ stolen. Tried to submit a claim but the guest declined it and BDC won't pay out. Now I have to deal with a retaliated 1 star review

So to sum it up, guests can come, steal, and there's nothing you can do about it. Then you will be hit with a retaliated one-star review

I booked 5 flight tickets online through Booking.com and received a confirmation email almost immediately. Within just 5 minutes, my money was taken, and I was sent another email informing me that the booking had been cancelled. When I reached out to customer service via live chat, they were not helpful at all and kept repeating their refund policy, insisting I wait up to 7 business days for my money to be returned. I then called their customer service line, hoping for better assistance, but they too were unhelpful and couldn't expedite the refund or provide any real support for rebooking. Their only advice was to try booking again and assured me it shouldn't happen again. This was the worst booking experience I've ever had!

TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE! Their We Price Match Guarantee is a joke. I found the same room for $200 less per night going directly through the hotel. Tried to file a claim and spent hours and hours on hold. Three times I waited an hour on hold and then my call was dropped. Twice they were agreeable on the phone but then followed up with an email (that I couldn't reply to) that denied my claim. Too many details to write out, but their excuse for denial was caused by their own untimely response. I finally gave up - I estimate that I spent 12 hours dealing with this issue.

Terrible service.
Will not use them anymore.
Cancellation last minute and no refunfrom booking or third party!
Unbelievable

They will just blame you for their screw ups and refuse to resolve issues
Booking.com is literally disgusting. Their system rejected my modification request even though the property approved it, so we got screwed finding another place to stay last minute (ant infestation at the property we were staying at before) and then we showed up for our original booking and were told we were expected on the modified date. We almost lost our booking. I called and spent over an hour on the call with booking.com (50 minutes of which I spent on hold because they just keep putting you on hold) and I was told by both Mayar in and the supervisor Mazeen that everything was my fault because I used the online modifying option instead of calling a real person. But just to be clear, they were more than happy to try and blame the property first. This ONLINE business policy is to blame their customers for their ONLINE system not being reliable and then refusing to put a warning to that effect on the website because AND I QUOTE it "does work sometimes". I can't believe a business is allowed to operate this way.

Booked many accommodations with booking.com in the past, no problems,just recently I paid for an accommodation and paid Friday just gone,today i woke up to a 39 pound bank charge because even though booking.com says the price is in pounds and I paid in pounds booking.com has acted as if I paid in euros and now I have incurred a transaction fee,this is mental because it was all in pounds,this is going to ofcom and resolver,not having this crap

I booked a stay with Holiday Inn Express & Suites Toronto Airport South through Booking.com. We did not show up at the property at the time of stay - the no-show policy states that the customer will be charged a cancellation fee. We were charged a cancellation fee + the cost of a FULL stay we booked. This happened in August 2023. Today is June 2024 and I have not received my money back which is more than $1,500. Booking's customer support is non-existent. I have received tens of generic emails requesting the same information over and over again. They cannot manage properties of their website, there is ZERO customer protection. I have been a loyal customer of Booking for years, I will NEVER use this service again. Scam.

Is it fraud to charge for cancelled bookings with free cancellation on credit cards deleted on my profile using an old email address previously deleted months earlier? That's what booking.com did to me.

I have had 3 separate incidents where they have taken my money and then canceled my booking for no valid reason and twice not returned my money. The one time that they did ( and not even the fully) it took over a week to clear. When I called their customer "care" center, I was repeatedly hung up on when asking to speak to a supervisor. ( 3 times to be exact by shalva, Mary and Frieda) and was told they have not even tried to contact the property manager from the first incident that I am owed for and have been waiting for my money to be refunded. I was first told 5 days. It has been 2 weeks now and they have done nothing to even address this issue. They are apparently not serious about returning my money even tho I was not even able to check into the property but still had to pay for it. ( Cozy Stay) I have naively trusted my safety to them on multiple occasions and been left out in the cold to fend for myself. BEWARE WHEN USING THIS SERVICE. Or should I say disservice.

Never use Booking for anything! We mad reservations for TN and also dinner and a show. It was the vacation from hell... our hotel rooms toilet backed up, the keys didn't work half the time, we got tangled up in the comforter strings that were on top, there was a hole in the door from someone punching it, and the list goes on. Then Booking didn't have the correct information on their site for the dinner show, this includes the time, name of the show and description. The only thing they managed to get correct was the location of the building,. They didn't take responsibility for anything, the hotel or the fact that their site didn't have anything correct about the dinner show so we were not issued a refund.