Booking.comReviews 4,273

Very high commission. Service is very bad. Cannot get hold of them. They money grabbers with no service and became too big - think they untouchable. The review system is the worst in the world. Rather book direct.

Flight delays for weather and charged for airport transfer. This is a scam website and no one should purchase from them.

This site has awful customer service and offers you room upgrade for a price which is much more than presented. Try calling or using there chat for customer service and good luck at getting a response. They try to blame the issues on the property you are booking and take no responsibility of there own. Once you have given your card info good luck getting any changes.
Worst experience ever with a booking site!
Below you will see a picture of a room upgrade they offed for 6.65$ turns out it was 92$ and 42$ tax
This is a scam and fraud

I booked a hotel room with booking.com this afternoon with a fast talking agent and when I got to my room I went online to check my credit card expenses. I was surprised to see a booking fee expense so I called booking.com for an explanation. The lady who answered was also a fast talker but she she passed me off to a fellow who talked so fast he made the first two look slow. I asked him about the booking fee, and he said they had approval for the hotel fee plus the booking fee. I assured him I was not made aware of the fee and I did not authorize the booking fee. In short order he said he would reverse the fee, so at least they did that. I shall not use booking.com for future reservations.

Wow Factor Getway
Just to say this place is so quite peaceful and tranquil. Birdlife, kangaroos other animals.
Gary & Darrell are the perfect host. Meet Gary he made me welcome. Had 2 nights stay.
Just amazing awersome place to stay.
Definitely will go back.
Ms Margaret Sherwood

The new rule is awful, Booking doesn't care about their partners, their business. Even to contact with Booking gets very difficult. Should just leave and end up out 10 years partnership this useless administration. Their new rule brings money via the ruining partners business..

Beware of misleading and information when booking through this site. I booked a hotel room to stay overnight for a football match. The hotel fee was not refundable so Booking.com offered an insurance to cover the cancellation. The match was postponed so I put a claim ion to Zurich the other partner in the scam. They have just declined to pay me for the cancelled hotel room stating that an event cancellation is not covered. What an absolute shocking state of affairs from both companies. So please be careful. Suggest you use other companies.

My wife and I made reservations through Booking.com for a Courtyard Marriot stay for 2 nights (charge $890.00) for our son's family, and another room for my wife for 1 night (charge $446.72). More than 24 hours in advance my wife became ill and called the hotel to cancel her room. The hotel said they couldn't guarantee there would not be a charge for cancellation as it was up to Booking.com. When she called, Booking.com said it was up to the hotel's policy. Having worked in the lodging industry I knew the hotel will likely resell the canceled room.
The second issue was that the hotel said our son had to pay for the room with his own card on arrival because they could not swipe our card, since we would not be there.
Two days later my son paid for his room ($890.00), and that same amount had already been charged to our credit card. In addition, the full room charge of $446.72 was also on our credit card for my wife's room.
When we called, the hotel said that Booking.com takes about $50.00 for the booking, and their policy was to refuse to cancel room reservations. So now it appears they were paid twice for one room and once for another room that the hotel may have resold.
Very poor customer service, and incredible greed willing to screw people over. I will never use Booking.com again.

This was supposed to be a 3 day trip for my son and I to catch some Spring Training games.
I book thru Booking.com for flight, hotel and car from Sunday March 12th to Wednesday March 15th.
Our flight on Sunday was cancelled because the plane we were supposed to fly on was coming from Atlanta, which experienced bad weather and all planes were grounded.
The flight was rescheduled for Monday, March 13th at 7:35 PM. I still wanted to spend 3 days in Florida so I decide that we will now go for Monday to Thursday
The hotel I reserved refused to credit me with my Sunday night stay, and they couldn't give me a room for Wednesday night. So I then had to book a different hotel for Wednesday night - which Bookings wasn't very helpful with so I did on my own.
When I called Bookings.com to cancel the car reservation for Sunday, they cancelled the entire reservation.
After I realized this, I called them back to get another car reservation only to have the agent transfer me to Kayayk - who told me they don't rent cars out of Tampa. So I went online to book one for my own.
In all, Bookings.com didn't help with getting my money back from the hotel, nor getting me an additional room, or help book an additional car. I did this all on my own.
I will never use their service again. Do yourself a favour and use someone else.

The charged me for.a room at a Vdara and sent me an email confirmation only to be told once at the hotel that booking.com cancelled my room without my knowledge. Worst customer service in the world. Still no refund for a room they cancelled on me. This company is a SCAM! Please do not go there.

Back in dec I booked a reservation at the red roof inn in Williamsburg. I had to cancel reservations
The day before because I was sick. And their policy was if I cancelled or didn't show up I would be charged $58.77. I got charged the full amount. I have been dealing with this for the past 3 months. Booking.com keeps telling me that they sent the property an email requesting them to refund the difference and everytime I called the property they tell me they responded. Now today they are telling me that I didn't cancel that I had sent the property to waive the fee which I did not. I had cancelled. So now they are telling me that the can't refund me the money. They are giving me the run around and lying and saying I didn't cancel when I clearly did. I am never using booking.com ever again.

We passing to cross country and we decid to stay on north platte nebraska we check price and location we have perfect for days inn by wyndham north platte we stop direct to motel and check price it was ok for us we need pool and spa we discous with clerk and rent room for our family and it was three beds for 6 people and we checking in room it was new beding and nice clean room we glad and enjoy our trip

DONT BOOK WITH THIS BOOKING SITE! THIS IS THE MOST UNPROFESSIONAL SITE I HAVE EVER DEALT WITH. THEY ARE FRAUDS, TAKE YOUR MONEY AND THIEVES! WE WERE COMPLETELY SCAMMED. We booked a place we thought was decent due to the photos are 10/10 hotel. We get to the accomodation, it was in the building next door and was a complete junkie house. Think of a $#*!ty apartment block, that what it was. It smelt like cigarettes, piss on the floor, hair on the bed and in the sink. Beer cans were everywhere in the building block. We went straight to the hotel desk and they offered a refund for the false advertising. It was 10pm at night in Melbourne and we had no where to go. The actual accomodation staff was very nice and very cooperative. However, to get the refund would be through bookings.com. Two weeks now we have called everyday, every-worker telling us a new excuse for not receiving the refund. When we proved them wrong multiple times with even the hotel on the other line confirming a refund, bookings.com would shut the call in our face. We don't have much money and just wanted to book a cute getaway for me and my partner to now be completely scammed of our money with no way to get the refund. I am so disgusted with the workers who don't even want to listen or understand our situation but instead are complete robots who just say word to word the same $#*! every-time. $#*!ing disgusting business and I pray no one else books through them or gets scammed either because its heartbreaking to have your money completely taken from you. To bookings.com you are a $#*!ing disgusting and horrible business who should feel guilty. You guys are a complete scam and will be taking this further.

I have never had a problem with booking.com until today. Usually I have good experiences but not today. On the site it said to pay a certain amount today to book and pay the rest at the property. Well instead of them taking that portion they took the entire amount out of my account. It was not worded like this on the site because like I said I always pay the rest at the property. I called them and no one could help me with this and the agent hung up on me. I am very disappointed. I will never use booking.com again. I will find another company. This is not far to tell someone one price but charge them the full amount when you book.

For a funeral I wanted to go from Chili, Punta Arenas to Europe, the Netherlands.
So I booked at Booking.com a return ticket for two days later.
It was approved good, and the Euro's went already from my bank account.
One full day later I got the message,
That I didn't had to do anything, but there was a cancelation by there mistake, but no problem they will fully return my money in a week orso.?
$#*! it! I had already packed...
So now I had to find internet again and search in the haasle of flights if there should be a flight to Europe still left and not to pay € 1000,- extra!

Actually this is a best app to find out our surroundings hotels, or any type of bookings. Good This is helpful..

Booked a room through booking.com for a Bruce Springsteen, concert was canceled 6 hours before the show now booking.com or hotel is giving me a hard time to cancel for things that are beyond my control

I booked a hotel in Rome and less than 12 hours before arrival it was canceled because it is a scam hotel.
Booking customer service not helpful and for the last week they are not responding properly or giving a solution since they should bare the cost of their mistakes