Booking.comReviews 4,274

I booked a return flight to the UK with Booking.com last July. The airline cancelled the trip and I had to rebook elsewhere. I was told I was eligible for a refund and duly applied. The airline have refunded Booking.com but I am still waiting for the refund some 8 months later from Booking.com. Despite numerous calls & emails I just get told the same thing time and time again - we are processing your refund. It will take time. Your case has been escalated. Blah Blah Blah. DO NOT USE THIS COMPANY! In the event that something does go wrong with your trip, you will give yourself an ulcer trying to resolve it. Best avoided. It's definitely worth paying that little bit extra to save yourself any potential headaches.

Without realizing it, I have been using Booking.com since 2018 with satisfaction for close to a dozen hotel bookings from Maine to Maryland, NYC included. However, the quality is not there any more. Last year, Booking.com hooked me up with a hotel on Long Island, NY that was so disgusting I didn't even want to sit on the bed. Now, I was again defrauded by another disgusting facility, this time in Washington, DC. Luckily I finally caught wind of this scam, and fought for a cancellation and full refund, which, in theory, I have been awarded. I got the refund in writing in case I need to use my bank to fight for it. But this has taken hours and hours of my time and has been very stressful and unpleasant. I will never use Booking.com again knowing what a scam this can be, entirely because too many of these Booking.com rooms are so disgusting and not as advertised, it is not worth the risk of arriving to a place so disgusting you don't want to sit on the bed! Shame on Booking.com! In hindsight, I can see why I trusted Booking.com. Fooled me once? Fooled me twice now? They will not get a third chance...

They were a great business 2 years ago but now they just a money making scam. We booked accommodation and received the confirmation through booking.com
However, when we arrived they were fully booked out and did not have any rooms available and we were forced to look for other accommodation. Some days later they charged us a cancelation fee. After disputing the charge and many conversatioms with booking.com nothing happened. Even now after 2 months I have not heard back from them. When I advised my credit card company, they refunded me.

The site took me to a hotel in a city 2 hours from the requested city and I didn't realize until I booked the room. I immediately messaged booking.com and requested to cancel the booking. They said they had up to 48 hours to respond. I also reached out to the hotel directly through the booking.com site. They said the booking was not in their system so booking.com must have taken care of it. 2 days later I received a message from booking.com that the hotel never answered them and they directed me to contact the hotel. I called and was told because the booking was more than 24 hours old there was nothing they could do directly booking.com had to cancel and they weren't requesting a fee (full booking price). Called booking.com and was told the hotel had to do it. I asked them to pull up the messages through the site from the hotel and he said he could see them but those weren't sufficient. I tried dispute resolution, I've tried report a problem. Save yourself the annoyance and the money and skip this website!

I had booked a vacation about 6 months out and 36 hours before our flight I get an email that says our hotel was cancelled. They said our credit card did not go through. Fair enough, it might have changed in the last 6 months. But I did not recieve an email, text or phone call to remedy and pay for our hotel. It was a three week vacation, I had planned it out for months, took time off work, spent many hours making plans for our trip and then it was wiped away with no help from Booking.com, our hotel room was booked already, and no reasonable hotels were available. I will never use Booking.com again and recommend going directly to the hotel.
-Marcus Christopher

Recently, I had the displeasure of experiencing customer support at Booking.com, and I must warn you - it is a nightmare!

I booked a car through their website for my upcoming trip. However, upon arrival, I was informed by the car rental company that the security deposit is 900€ plus a 68€ deposit for the gasoline! This is 3 times higher than usual in this area. Moreover, these insane rental conditions were disclosed to me only after i paid for the car!
I immediately reached out to Booking.com's customer service, hoping to cancel my reservation and get a refund. But, alas, my hope was in vain.

I spent countless hours on hold, waiting for a representative to answer my call. When I finally got through, the representative was unhelpful and seemed disinterested in solving my problem. I was told that they would "look into it" and get back to me, but days went by with no response.

I tried reaching out to them through email but to no avail. My messages were ignored, and my problem remained unresolved.

It is appalling to me that a company as large as Booking.com cannot provide adequate customer service.
Don't make the same mistake I did. Look for a company that values its customers and provides the support they deserve. Do not waste your time and money on Booking.com.

I was charged by Bookings.com and the hotel City Express in Ensenada. Very let down by this service.
My experience was that the hotel staff said they had to modify my reservation, but that was a ploy to double charge me. The hotel staff actually canceled the reservation on me, not modified it to add an extra night. Bookings.com will never assist you in resolving this since as you can see by the low ratings. My guess is the hotels have to rip the clients off to offset what bookings.com / hotels.com does to them...

I rented a car in Austin, TX on 2/13/23 through Booking.com. My wife and I were on a business trip and I was going to take her to see the silos in Waco. She's always wanted to see them and I had some free time to take her on a day-trip. The day of the rental, I was about to arrange an Uber to go pick up the rental and I received a text saying my reservation had been cancelled as they did not have a car. I spent an hour on the phone trying to see if I could get another car but the rental company basically told me "too bad". So far, I was pretty ticked, but this is not Booking.com's fault. Now a month later I receive my credit card statement and it says I was charged by Expedia (tied to Booking.com) for a car rental on 2/13/23. OK, not great, but we can resolve this. Long story, short - I have spent 2 days trying to get Booking.com to respond the fact that I was inconvienced on my trip AND charged for the priveledge. I could not get a hold of a person using their customer service options. They DO NOT respond to my messages on their website. I could not get past the 2nd or 3rd step in my complaint because I don't have a confirmation number. News-flash - I deleted that email when you ding-dongs cancelled my reservation at the last minute! I sent a nasty message today and got an email response to call them in the Netherlands. I responded that I do not want to spend international phone charges to resolve this and asked if we could fix it via email. Another option I suggested was for them to send my confirmation number so I could take care of it domestically. I received several emails back saying to call them in the Netherlands. At this point I was fed up and called my credit card company and opened a claim. It was an 8 minute phone conversation with Chase and it was resolved. What a cluster. Sorry Booking.com. We had a good run but your customer service SUCKS. I could have called the car rental place in person to find out they didn't have a car to rent without making it an international affair. I will not put myself in that position again. There are plenty of other options for travel.

I booked a hotel with hotels.com and had the worst experience. I paid in advance and when I got to the hotel they didn't recognize the confirmation # so I had to pay twice. I am currently refuting the hotel charge and asking them to the moneydirectly already paid to hotel.com

Booking.com didn't want to issue a refund when the hotel canceled my reservation. They did not want to take the extra effort to call the hotel and confirm my reservation. They are not an advocate for the customer. Go elsewhere and do not use this site.

My husband and I were recently travelling for our honeymoon when our flight cancelled while we were waiting at the gate.
We submitted cancellation requests for the two accommodations we had booked. Upon waiting for response, neither accommodation replied and kept requesting check in information to which we replied to both stating we could not arrive.
Then we received emails that neither accommodation replied to our cancellation requests and both charged for our stays. In speaking with the properties, they stated they had never received these requests or multiple emails stating we could not arrive.
Early the next morning I woke up to an email asking to rate my phone call with Ferdinand? I never got to have a customer service chat so I don't even know where this came from.
Booking.com has a terrible run-around service that has now cost us hundreds of dollars and they are avoiding the issue.
Do not booking through this provider. And as a property I would not provide my accommodation to be listed here for I can't imagine the angry customers they have to deal with regularly.

I have booked flights through Booking.com, one of the flights were cancelled by the airline and I have been in contact with Booking.com for over one month in order to get my money back but Booking.com just gave me a run around every time I contacted them. They told me that I have to contact the airline and asked them to initiate the cancellation, I did and the airline told me that they already processed the refund. I contacted Booking.com customer service again and they still have not send me my refund. It is a real nightmare for me.

We had a car booked through Booking.com with Hertz Rentals, at 9 am on the 25th of February, in Barcelona Sants Estación. We arrived at the Shop at 10 am, to be told that the car was no longer there. I thought the Hertz agent was just joking. He wasn't. Even though the service had already been paid in full, the company decided to give my car away because I arrived at the shop 1 hour later.

After a long conversation, I finally accepted his instructions to call Booking.com. After 5 connected calls, speaking with different people, and getting disconnected a few times, I finally got hold of a supervisor who instructed me to cancel my existing reservation and do it again from scratch. After a 30-minute conversation (in which I kept reinstating that this was not an option, since I had booked the car, paid for it in full, and arrived at the shop on the day of the collection) I realized that Booking.com was not interested in helping me at all. I actually learned that the very least thing Booking.com worries about is its customers. Sad but true.

Now we had to find an alternative. I decided to speak with a friendly agent, Raul, to check what options we would have available at the shop. After some digging, he finally found a Fiat 500, which was a terrible option for a trip with 4 people in the car, but it turned out to be the only option in Barcelona on that Saturday. We took the lower-rate car, paid for the rental again, and managed to continue our trip with the least comfort possible. All due to Booking.com's and Hertz's great service, always acting in the best interest of their stakeholders and leaving the customer's interest behind.

Yes, we had to pay twice and rent a lower-rate car. Be mindful of it before booking a car either with Booking.com or Hertz.

So we drive from Sacramento to Cambria for a room that was supposed to be a fireplace with a sauna tub for $81 and something through booking.com which I thought was an amazing deal at the time we get to the hotel to find out that the booking.com did not give us the room that we I had previously seen on the website ended up having to pay more than what was expected for the hotel room that I wanted from the get-go that was actually offered to us from booking.com but was not provided by them then proceeded to call the customer service to straighten it out and customer service was extremely not helpful and basically hung up on me I will not be doing business with booking.com anymore they didn't even offer any kind of apology of any kind so this will be my last reservation with booking.com that is for sure 3/19/2023 the image is the extra money I had to pay for the room unexpectedly

1e keer Booking.com geprobeerd. NOOIT MEER. Zonder overleg doorgesluisd naar lastminute.com., blijkt een oplichter te zijn. Geld en vakantie kwijt. Uiteraard geen contact met lastminute en booking.com mogelijk. Niet direct en niet via klantenservice. Schaamteloos! 0 sterren!