Booking.comReviews 4,274

Booking.com has mastered the art of sleazy and disreputable practices of false advertising low rates and stealing your money. DO NOT book with this site EVER! Truly a horrible group to work with.

Several times I prepaid thru booking.com then bill again by the hotel. They give no help in resolving. I'm done with booking.com

I recently used booking.com because they advertised their prices would beat anything out there. Well I don't think it was much cheaper than going directly through the hotel but I will say this.
I had something come up a few days before my stay and I tried for yeti days to get my reservation changed. I was given the runaround both days and still didn't get it changed. If I could get a refund I would but because I used a third party to make my reservation I'm not eligible for a refund. I WILL NEVER USE A THIRD PARTY AGAIN.

Tried to transfer and rebook flight (had doctors note because ill) they wanted extra $1,000 to switch tickets and could only offer a 42 hour flight when the 16 hour flight we had originally booked was available on booking.com. The tickets on booking.com were less expensive than what we originally paid but their "rebooking fee" was $1,000 on top of our original fee. They couldn't book the 16 hour flight because customer service at booking.com couldn't access booking.com's flight because they were a rebooking service. "Customer service" claimed there was no manager to help us. I feel like they just stole a bunch of my money. Do not use them for any reason!

This company is a scam. I booked a hotel stay through booking.com, which booking.com cancelled without my consent or knowledge of them doing so. They have refused to refund my money and are unable to rebook my hotel room.

Me and my Husband had a trip planned 2 months in advance, they took the money out and then cancelled our trip the day b4 we were supposed to leave, we called and re booked our trip and had to repay, and they told us we would have a refund from the cancellation within 7 to 12 business days, and now they refused to refund our money.

DO NOT USE BOOKING. COM!
Call the hotel directly to make your reservation and if the hotel has to use a 3rd party don't use booking!

I have been using Booking.com for about 3 years and i always used it for hotel and i never had any problems, until i decided to use the car rental side, i made a reservation for my sister and of course i paid upfront with my credit card, so my sister went to pick up the car and she could not get it because she didn't realize her license was expired, so i figured i should be able to get some of my money back, all of it would be nice but i figured for their trouble they'll charge me a fee and i'll some of it back. First of all when trying to contact them it was all recordings, could not get a live person i emailed them within seconds i got a respond back saying i'm sorry for your inconvenience but we can't help you after hours on the phone finally i was able to talk to somebody just for them to hang up on me, i called back again after explaining my situation i was told sorry we can't help you. So i am deleting the APP and i'm never ever using Booking.Com for anything again

Avoid this company at all cost. They screwed me out of $186.00. I made a reservation with them and immediately attempted to cancel it. They would not send me a confirmation number so I could make the cancellation. I contacted them no less than 10 times asking for a confirmation number. Still no reply. The reservation came and went and was unused. Their "customer service" makes it impossible to talk to a live person. Save yourself some time and aggravation. Avoid Booking.com

I tried to book a flight via booking.com. They have taken 3600 pound from my bank account and then they emailed me after 3 hours saying that your booking has been cancelled. You get your money back in 2-4 working days. I did not have enough money to book my flight from different company. I had to wait for 4 days to get my money back. By that time the flight price has gone up and I paid 4800 pound. Very rude costumer service, I would not recommend it

I purchased a ticket for my sister to go to Iceland and got insurance. She couldn't go and they won't give me my money back.

What a joke of a company. I am a client of theirs and they keep double booking rooms at my venue, blaming me and then charging me for relocating the guests, who by the way all booked through booking.com. I ring up to make a complaint after the 11th time this has happened only to be told the only way to complain is to email.? Shocking customer service. Am I also not a customer of Booking.com?? you wouldnt think so. All I ever get when I ring up is we cant do this because of our procedure. Is anybody else having issues with this company?

I am writing this review after several very negative experiences with this platform, where customer care agents are trained to find ways to avoid responsibility and basically leave the customers alone in the dark when things go south due to no fault of their own.

Having been a regular customer of Booking Com for short hotel stays in France and Europe, I now find there website fraught with highly potential scam attempts, when looking to book Villas!
They are representing "alleged private owners" and showing representative pictures of houses that DO NOT exist!
I have now noted several higher range properties, but when you do a simple Google maps search over the region promoted to be the location, these properties do not exist.
For heaven sake Booking Com...DO SOME BASIC DUE DILIGENCE prior to promoting these properties and taking unwary clients monies

Reserving with booking.com is equal to not making a reservation at all, the information they give you at the moment of making a reservation is not true, the price changes whenever the hotel wants, and they can cancel your reservation at any time.

The hotel wanted to cancel my booking and they did without notifying me at all or answering any of my texts, Booking.com did nothing at all, no response from customer support, and no solutions were brought to the table, useless company guess I will now to find somewhere else to sleep thanks to your lack of attention and interest in your customers

Age discrimination!
Booking.com support illegal policies which allow customers to pay for accommodation and then be turned away at reception (in the middle of the night upon pre-arranhed late arrival). Their provider, Hostel One Santa in Barcelona, maintain their 'policy' is to not allow people over 45 to stay and rely on customers reading all of the small print on Booking.com as their fall-back argument for turning booked customers out on the street at midnight to find alternative accommodation.
This is not only illegal (they have broken their contract after accepting payment) but is morally bankrupt.
What happened to respect for people who have blazed the trails that their preferred under 40's clientele are following? Pathetic.

Used them to book a hotel found the same hotel for significantly cheaper. I used the app to request a price match. I was sent a link saying to provide info about my reservation. I did so and got an email saying my email was not deliverable. I completed this loop 3 more times before I gave up and accepted that they intentionally sent you an email to reply to that cannot actually be replied to. I called customer service and 5 times in a row when I mentioned the words "price match'" they hung up. The 6th time I got someone to actually speak to me and guess what he told me to do? Email my details. He then proceeded to give me the email address that doesn't work and hung up. The company is as dishonest as they come and the outsourced staff is unfortunately not trained to address real problems.

The people that work at this company are nice and not the problem here. It's the company's platform that is ROBBING people. I accidentally clicked the wrong day and called to cancel my flight 3 minutes after paying. I lost $140 because the baggage and flexible flight costs were non-refundable. I wasn't even going on the flight and I had to pay for the baggage. Just a horrible service - PLEASE DO NOT USE THIS COMPANY

This was my first, and my last time using booking.com when I booked my reservation, I wanted to extend my stay for one more night doing so I had to pay a difference. The person I was on the line with, entered my credit card information wrong as a result, canceling my whole reservation. I paid $540 and only got refund half the other $200 I needed to be refunded wasn't refund it because it was a cancellation fee. Again, I paid a fee for some thing that was not at my fault I didn't cancel my reservation it was the employee. Right now I'm going through the proper channels to get refunded. It's been a lengthy process and a stressful process I wouldn't trust customer service to manage my finances or booking.com ever again if I don't hear from my refund within a week, I plan on calling my credit card company, and opening case against booking.com, because they are fraudulently taking my finances from a mistake their employee made.