Booking.comReviews 4,274

Booked a 1400sqft suite at grove resort well in advance only to find it had been canceled, Arrived after a 2-hour drive only to find out the resort had no record of the booking. Was informed by the resort that Booking over booked. Booking customer service was unsympathetic about the whole thing and we were basically out of luck. Had to scramble to find a last-minute lodging. Paid almost as much for a 250sqft room. As would have paid for what we booked through booking.com. NEVER again will I use booking.com. And will pass along the word of the terrible experience. Don't have proof of purchase as was canceled.

I bought tickets for my sister and myself on Mon, May 9,2022, at 1:45 AM.
1)I paid $ 6,943.93 with my bank credit card.
Asiana Airline tickets (from Seattle to Seoul, Korea)
Korean Airline ticket (from Seoul, Korea, to Seattle
2) I canceled the tickets on Mon, May 9,2022, at 11:14 PM within 22 hours.
3) Sat, May 14,2022, at 8:58 PM, Booking.com emailed me that Korean Airlines has approved my refund. But they are waiting for Asiana Airlines to process their application

Since May 14,2022, Booking.com ( Go togate) has emailed me every month on the 14th, they are waiting for Asiana Airlines to process their request for my application. So I called Asiana Airlines (LA branch,Seoul Korea Head Quarter, Seattle Branch), but Asiana Airlines told me that I canceled the ticket within 24 hours, so my tickets never reached Asiana airline's desk. I realized that I couldn't fight Booking.com all by myself. So I contacted my bank
On August 01,2022.
And on 10/05/2022, my bank contacted me that Booking.com said: the tickets I bought were in a particular condition so Booking.com couldn't refund the whole amount.
If this is the case, why they never told me via email or phone during the five months?
All they told me was during the five months "Waiting for Asiana Airlines to process the application.

Update: Finally, I got a refund of $6943.93 after Washington State Attorney General's office contacted Booking.com within 3day. It took over seven months to get my money; I almost gave up to get my refund. But I reached my state Attorney General's office, and they did a fantastic job for me.

Called and was quoted in America dollars! $145! That's $180 Canadian. Told her that's ridiculous and hung up her ridiculous price! She immediately called me back and said $143 Canadian is the best price! I hung up on you again knowing this is a scam. I called the motel directly and got a room for $98! Wow! What a difference! Scammers! Beware!

I arrived at the Savoy on the 28th March for a one night stay. Madiha who checked me in was absolutely fabulous, she was so welcoming and professional in her manner and knowledge which she explained in excellent English. My intention was to stay in Marrakech for one month in a airbb but after a week we decided that the high standard of the Savoy we would return on the 14th April for 14 nights. Cutting short our stay at the airbb. In conclusion l would just like to mention Madiha again just to say she is a credit to the hotel Savoy and lm certainly looking forward in meeting her again when l return on the 14th April.
Kind regards mr Keith Barnes

Booking.com has refused to help us get a refund from La creole in Guadeloupe when our flights were canceled an our trip ruined. They refused to help our travel agent and get our refund. They cannot be trusted to help customers with refunds any more. Beware! They work for the hotels, not the travelers.

Arrived at location at midnight only to learn host had not provided access code. Called Booking.com and finally spoke with someone who said we would be contacted within thirty minutes. Called back after not hearing from them and no live person available. We are now on our own looking for a place in a popular city at 1:00AM. We had to settle and pay for inferior accommodations to what we booked. After checking in I went to my account and it then said we would hear from them in three hours. Nothing was done and eight hours later an offer was made to us for a one star hotel with two beds for three adult people. Worst experience in fifty years of travel.

After booking a hotel for €136 at Ibis Budget in Antwerpen via booking.com the website changed my check in day at the hotel to a wrong date in the future. After consulting their Customer service i was told to contact the hotel to change the date back and for the refund. After contacting the hotel i was told that beceaus it was the foult of Booking.com they need to refund the money. So I contacted them again and i was told they couldnt help me beceaus the hotel received my payment. Conclusion never use booking.com beceaus if their website or software makes a mistake they will not refund you your payment.

Unbelievable what happened to me a few days ago! I booked a room for 2 nights, their system had a lower rate for the second night by mistake, and in the end they forced me to accept the surcharge (despite of being their fault!) or cancel the reservation. SO DISAPPOINTING! A real shame

Booked a hotel for a sports tournament. The tournament ended up getting cancelled. I called five days before the check in date and they would not cancel the reservation. The terms said they could cancel your reservation up to 48 hours before the check in date. They are a scam. Wish I could give zero stars!

I have always been a booking.com client until this time where i decided to never ever use it because of their very bad customer service, i requested a simple receipt of one of my stays and they kept asking me to call them and never sent me the document until now, where as it took a couple of minutes from others like hotel.com to provide me with this kind of documents

It was a great frustration that made me angry and regretting all the money i spent on them

They only refund $5.00 of $200.00 of a reservation. Very bad customer service. DO NOT USE THEM. When called they try to blame the Hotel, Hotel says its them because they get paid from them.

My 2 sisters and I spent a week at this hotel in February, 2023. I was horrified to discover on my 3rd day there that 3 pieces of my jewellery and an unopened bottle of perfume were stolen from my room. The Manager, Mr. David Bynau, failed to meet with us when requested. The Deputy Manager and Reception Staff were equally as unhelpful and lied and misled us, especially in their account of how many staff had access to my room, and their assurance to us that we would be compensated through the Hotel's Insurance. We informed the Police and Tourist Office of this theft and they were quiet shocked at our treatment by the Hotel; they actually phoned the Hotel in our presence. Since my return to Ireland, the Hotel have reneged on their promise of compensation and I only received a 3 lined email from their Insurance Company (in French) informing me that compensation would not be forthcoming. As far as Marseille itself, I cannot praise highly enough all the other people we met and establishments we visited and I absolutely loved it there but would highly dissuade anyone from staying at the Marseille Vieux Port Grand Hotel Beauvau.

My booking was forwarded to lastminute.com because I checked the option " book flight and hotel" Despite my client status at Booking.com I cannot reach them to cancel this while I got a bad feeling immediately.
It became truth: lastminute.com starts to change the flight schedule and simply promise you that they would make a new proposal - no way, they postpone and delay until they say " it is too late" I have checked and the flights we initially have were still available. Finally we need 8 hours more (double) and an extra flight.
Booking was not reachable even not for sharing this review so I need to do it by public channels.
I wish everybody a carefree and safe and above all a pleasant journey