Booking.comReviews 4,274

Pensioners booked at ocean rush dolphin in Kwa Zulu Natal and had a horrible experience. The places was full of dust, dirty around the corners, fested with ants and some coach roaches. Not to mention cats roaming around trying to get into the unit. The bathroom had a sour smelling odor and the aircon unit was faulty. At night there were noises on the roof top. It was was difficult to get in contact with booking.com, some email address no longer operate as it stated on their auto response. New ones not provided. Difficulties experienced if you try to complain or request for a refund. Two faced entity, at 1st provided a refund after explanation and few hours later withdrew on the offer and requested for full payment. I lodged a complaint with tourist board and health department, booking.com senior officials have been made aware.

I reserved a car thru Booking.com but did not realize the car rental location (Fox Rent A Car) was offsite from the airport. This was not clear until the booking was complete. I quickly tried to request a refund because a member of my party has mobility issues.
I tried calling Booking.com, Priceline.com (apparently they own Booking or vice-versa), Rental Cars.com but have been unsuccessful.
Today I sent a chat to Booking.com but the rep stated my reservation was a "fixed" reservation? I said I don't understand and the chat disappeared.
I filed a BBB complaint and the rep from Fox Rent A Car advised that I needed to get my refund thru Booking or Priceline but I have been unsuccessful.
In addition, there has not been one representative who speaks clear English. Due to this language barrier there is not a clear understanding of my travel concerns and issues with immobility.

NEVER, NEVER, NEVER book thru this website! Good luck getting any answers or refunds.

I booked 2 rooms through southwest.com which uses booking.com. I never received the confirmation email. I have tried multiple times to call booking.com or email them, but I can never retrieve my reservation. I can call the hotel and they have the reservation, but with booking.com, you need the reservation and pin code. Every email they tell me that they cannot find the reservation without the pin code. So I am unable to access it and can't talk to anyone on the phone without my pin. I am beyond furious and would give them a negative rating if I could.

My property was listed Booking.com Fraudulently without my permission. I filed a complaint to Booking,com but they still didn't take it down

Booking has to be the worst service out here you will be better off getting a air bnb. I booked a room and they say do to maintenance issues we have to switch you to another location after I paid. I get to the other place they pretty much said we not letting you in until you fill out the form. Bro the form is 250 dollars like they are the worst and they won't refund my money

I am using booking.com for years. It works great if your host is honest and professional and that is in majority of times.
But when you have host that is manipulating pictures of location and discription of situation then you are in trouble because booking.con does nothing to help you out I would say they intentionaly protest them for the business sake. Evaluation of private places is usually manipulated to higher mark than it is actually. I booking would be honest about those marks, they would offer remarks to be sent to them and not only to host. You do not know People you are dealing with and you give them you ID. Be sure I will not risk telling them my honest opinion especially if I live close to them.
Unortunatelly those bad reviews stay unwritten and next guests will run in same trouble and booking will continue to support or ignore issues of such hosts.

Arriving late to my car rental booking in Europe, I tried to call booking.com but failed (no English customer service). On arrival, the car company canceled my original booking, made me a new booking, said they never took my money, and referred me to booking.com for refund. I emailed booking.com once at the hotel. Later booking.com said they can NOT refund me my money because of a "clause in rental contract". Basically once past your start booking date, they take your money and don't give it back.
To me this makes no sense. They took my money for a rental that was never made (the car company did not take the money). That's not the kind of company I want to ever deal with, never using their web again, and I advise you do the same. BTW, the new car booking I made at the counter on arrival was also half the price I paid with Booking.com

Second time we have stayed here for work purposes really recommend it has everything you require and more landlord easily contacted and really home from home 10/10

Booking has a bug on its website and keeps allowing customers to reserve accommodations for short term ignoring the fact that it is restricted at the profile to minimum stay 28 days. After without contacting the partner Booking sending the invoice to them for cancelations.

I booked a room and paid on their website. I received a confirmation and pin number. When we arrived hours later, the manager of said hotel said they had no reservation for me and they were booked solid. We had been driving for over 10 hours and were exhausted. We were then asked by customer service to wait 30 minutes while they found comparable accommodations. We ate dinner at a restaurant near our supposed hotel, however the offer we received was at a sub-par location and not a King bed which was what I paid for. I was then told that it would take 7 - 10 days for a refund. We were forced to drive hours later to find another hotel on our own as a separate charge.

My wife & I booked a property in Venice on booking.com. On the property's description in the website it asked us to click for payment instructions. The payment Instructions asked us to wire 570 euro. It seemed odd, but since it was on booking.com, I trusted it.

Unfortunately it was a scammer who penetrated booking.Com's website to embed false instructions.

After we paid, booking.com cancelled the property owner from their site. When I asked for my money rebated they gave me a laundry list of evidence to produce. I provided all, except they asked my bank to dispute the the credit card charge and a letter from my bank saying they can't help me.

My problems:
1) it's not a charge. It's a wire.
2) it's not a bank. It's a stock brokerage account.

I've provided evidence if the fraud & the amount deducted from my brokerage account. Now I want a refund.

For 570 euro I didn't not understand why they're treating me poorly. Every time I contact them via chat or phone, it's a different person. One manager, Ahmed,(in Malaysia)promised to rebate it a week ago but didn't. Today a Malaysian agent said Ahmed was over-ruled by his boss and now booming.com still want a letter. Ahmed didn't contact me to update me.

Bottom line: I was victimised once by the fraudster, now I'm victimised again by booking.com. I never knew this would happen as Air bnb & Agida are fine with refunds.

Steve & Choon Coyle
Malaysia

I have NEVER dealt with such a company before. THEY made a mistake
On the dates and REFUSED to refund my money EVEN after saying they would. Jump through hoops and do tricks to entertain them is there moto. NOW i do not blame the customer service people. They are just following ORDERS. BUT when a supervisor says " we dont care, and I wont take the call". What does that tell you.

Been with booking com for over 15 years…we spend 2000 gbp on hotels with them each year for work and personal….however the last purchase…£1050 plus resulted in disaster. The airline moves the flights…the hotel wouldn't budge on the dates and charged £1050 cancellation fees….reported to Booking.com who were shocked on the phone but wimped out by sending weak emails and sorry we can't help messages. They have hot so big…they forgot who got them there. BOOK WITH CAUTION….

As a host, I have been waiting for 7 months to be paid by Booking.com while my guest has already paid them. Calling customer service has been a fruitless endeavor, with each representative apologizing as a matter of course and then referring me back to the same point. Some of them even confessed to having a terrible experience with the finance department within the company. It appears that there is either an internal conflict or this is their standard policy - terrible management either way. I cannot believe that someone can take money from your guest and not pay you - is this a scam or criminal activity?

Given this experience, I would strongly advise against using the Booking.com platform as a host. You will be left without any form of insurance or protection and may not even be paid. If you encounter any issues, don't expect any help from customer service.

They are become scammers, they will never refund you even if it it's own mistake. They will feed you tomorrows and finally send you deal with airlines.

DO NOT USE THIS COMPANY
Found a good hotel for a bargain at £18 for 1 night and paid for it directly.
2 days later contacted by Booking.com & the hotel stating that the price was an error and wanted to charge me a much higher rate.
I explained this was not a "clear and obvious error" as in their T&C's and was a breach of the Consumer Rights Act 2015.
They refused to compromise other than saying I had to pay a large increase in money or would cancel my booking.
Shocking treatment when was their and the hotels error and not customers where now hotel prices in the area increased or no availability.

If you think you will change your flight, purchase directly through the airline. Booking was not able to change my flight and I would have to buy a whole new ticket to change my return flight.

I make a booking for royal Inn motel in Sparta tn from. Booking.com and when I went there the property owner said that they did not have any Booking from Booking.com.i have suffer a lot because of them.i highly recommended NOT to go through Booking.com

I have very bad experience with them,and with holiday express in jasper alabama, just booked a hotel, they charged me and it's none refundable. When I went to the hotel,they didn't find my name,I was stuck between the hotel and them, the hotel said it's not our problem and booking said we need to email the hotel and check.
Imagine when a customer want to sleep at 11 pm, and you are caught between two businesses each saying it's not their fault.