Booking.comReviews 4,273

Just completed a trip and one hotel, which I paid for in advance, was not actually booked so I had to go elsewhere and pay for yet another hotel room for the same night. The hotel said they could not help and I needed to contact Booking.com BUT... I have looked and looked on their site and cannot find anyway to contact Booking.com directly... just the individual hotels. SO... I will now cancel the next trip I have booked via them and just work with the hotels directly. And, it seems that we have been cheated on the price of one hotel room.

A friend of mine and i booked a hostel through booking.com where the website did not specify that the room we booked was a mixed room. We reported the matter immediately to the owners and the owner contacted booking.com. They have been unhelpful, uncaring and taking the side of the owners. They do not respond to emails and have given us so much grief. If anyone is in Leuven, never stay at the Cube Hostel! I have never met people who are so ill-mannered and rude to clients.

Booked a room through Booking.com. Was guarenteed I could cancel up to 6 pm the night that I booked. Cancelled 3 hrs before that, Booking.com confirmed that, and was still charged by the hotel for the night. Took 4 weeks to get the charges reversed, because Booking.com kept dragging me along with lies of calls to the Hotel on my behalf.
Finally turned over to Credit Card and was promptly credited, as this was the first the hotel knew about Booking's guarentee. Should have called the Hotel in the first place, but Booking is who I originally dealt with the they made the guarentee. I will never trust them again as their promise & guarentee is no good. Buyer Beware.

When you reserve something (dining, hotel, hair appointment, anything) you are assuming that time is just that... reserved. And if you have a confirmation number, you are even more confident that you have a reserved booking. However after reserving a week in Vancouver over 4 months in advance and getting a confirmation number, booking.com sent me an email that they could not accommodate my reservation due to overbooking. The email came one month from our stay making rebooking difficult in this area. This is not a review of the accommodations or owners of them, because the place looked great and the owner seemed very nice. (and was very sorry about what happened with booking.com... perhaps not the first time?) I will never use booking.com again but will go straight to the source. Booking.com gets 40% of the booking which means either the hotel has to increase prices to book through them or they are not getting much profit. I would give no stars if I could.

The apartment is very clean and tidy.
All the facilities are available in the apartment.
The owner (Dr. Mrs. Sangita Mule)is very responsive and friendly.
Really liked the locality and area.
Pool & Gardan are very clean and nice.
Thanks For Your Co-operation.
I will suggest your apartment to my friends and relatives.

I don't know how those European companies can be so unorganized with basic functions like collecting payment and customer info! I think a company working out of garage would do a better job! Booking.com is not even able to collect full address from a customer at the time of booking! I can do this with a $10 webpage form. Not collecting basic info let customer put fake credit card info is a source and heaven for criminals and bad people booking trought the site! Looks like the corporate office in Amsterdam does not know what the are doing!

I absolutely love booking.com, it is easy to use and I will recommend it to those I know. I had an issue with one of my booking's so I called and spoke with Nicholas in customer service, very knowledgeable and helpful young man, he resolved my problem promptly and my expectations as a customer were blown away! Good employees to represent your company are imperative and difficult to find. I wish more companies had more employees like Nicholas they make a difference in wether a customer continues to use that company or not! Great job booking.com! Thank you very much.

Booked a B&B through this website. Arrived at the B&B where the man tried to charge me extra and the place was filthy. Was still charged even though no one could have stayed there Complained to booking.com who of course did nothing to help me. Tried to write a review on their website warning people not to stay at this establishment and they would not let me because they said I was a no show even though I did go to the place. So as well as not helping me they will not let me warn other people of the horror of this establishment. Complete joke of a company all they do is look after the establishment and obviously don't allow real reviews to be posted on their website either

Booking.com is trying to make the hotel industry like the airline industry. When you book a room, you cannot cancel or change. But they do it using false promises and/or small print. This company needs to be investigated considering how many people are complaining about their bad practice of not allowing cancellation 1-2 days in advance.

In my case, I tried to cancel just one of a two night stay, 21 days in advance. No go. And booking.com blamed it on the hotel. This is a scummy company, and I would suggest not using them. If you do, make sure you understand that, like the airline industry, if you book a hotel through them, you will likely be unable to cancel or change your booking.

There are other hotel reservation companies; don't use booking.com.

Bookeda hotel through this website. During booking title said " Free 24 hour cancellation" so i was sold on that since it was 50% chance i might need to cancel. When booking was done email received said i can cancel by midnight 2 DAYS prior my arrival which clearly implies false original statement of 24 cancellation. Agent couldn't help either once i called 30 hours before arrival. This is just false advertising. I would recommend to avoid this website unless you dont care about booking conditions. Will never book with them again.

Utilized Booking.Com previous and had no problems changing dates! Even advertised free cancellation on my mobile phone when booking. However, booked this week for a January vacation as wanted to be sure we had a place for our family vacation. However, it turns out that my son is not able to make it home after all, so tried to cancel and reschedule. They blamed Edelweiss Lodge, and they will not refund over $160.00. Please learn by my expensive mistake and use a reputable company.