Booking.comReviews 4,273

I recently decided to take a trip and booked my hotel on booking.com. I thought I could cancel but now discover the I cannot do so. My trip is three weeks from now but the hotel will not issue a refund, even though I contacted them within 24 hours of making the reservation, and now I am going to lose more than $1,300. My trip is ruined before it has even started.

I will NEVER use Booking.con again. It is a very confusing site that pressures you to make your reservation quickly -- hurry, last room!, three other people are looking at this hotel, two other people just made reservations -- which leads to mistakes and bad choices. Shame on booking.com.

I booked a motel with booking.com, when I got there it was awful! They refused to give back my money, I call booking.com they kept giving me the runaround, finally, they told me that could not do anything for me, after two weeks of me calling them, they told me I should have read the reviews, it had nice pictures, wish obviously were taking when the motel was open, many years ago, they don't even go and check out these properties DO NOT USE THEM! They don't honor what they advertised. These rooms have people living in, drunk people in the parking lot and the bed were never changed! Even though they say you can cancel, is not true! They still charged you and then refuse to refund your money. Find another web site, trust me don't deal with these people

I reserved an apartment in North of France through booking.com and received the confirmation of my reservations!, I travelled from Paris to North 400 km and found the place but after couple of hours I could reach the superintendent! They were not expecting me, the apartment was rented to someone else and the superintendent has informed Booking.com before my arrival for the unavailability of the apartment. It was disaster I was tired and confused, traveling from Canada. Finally I could reach Booking.com and they reserved another place for me and emailed me the address, I found the new reserved place and they said the room is not available! It was unbelievable! I do not trust Booking.com services at all. Booking.com charged me and later returned the money but not in full!

Booked through booking. Com was ok got to motel parking lot was filled with old junk cars very scary neighborhood. People living at motel were scary and not friendly.the grounds of the hotel were terrible grass not mowed dog poop all over just nasty. Went in to the motel to check in the ceiling behind the counter was falling down and the owners were not friendly at all just wanted my credit card. Sent us to a room way in back of motel did not feel safe at all. Hall way and room smelled very musty and dirty. Room was very outdated and gross. The bed was terrible sheets and pillows were stained and dirty we were afraid to sleep in the room because it was very dirty afraid of getting bit by bed bugs.we took our bags and left never to return. Called booking.com with the issue they said it was a non returnable room so we we're stuck paying for the room that we didn't use. Will never use booking.com again if you have an issue they won't help you just tell you sorry no refund they suck

My confirmation stated that payment would be made at hotel, however, my MasterCard was billed within two days of booking. My stay at the hotel is Sept 1 and Sept 2. I have booked in at 3 other hotels where i will be staying on my trip. I did not use Booking.com and no problem, free cancellation and they are not billing me until I arrive. Fortunately I have access to many people also I write reviews on my blog that is read world wide.

Booking.com use algorithms to change prices according to your perceived race. I book rooms for my company staff and am also a frequent traveller. Booking.com sarcastically call me a genious. My Japanese friend sitting across the table from me using trip advisor asked me what I thought of the Mercure Hotel for Wednesday 19th July 2017. His price on Trip Advisor was JPY7,700 so I checked Booking. Com from my computer and the same room was JPY16,200. I asked my friend to try booking.com and he bookedfor JPY8,750 an almost 100% premium.
This shows the sneakiness of Booking.com. They racially profile people and as I book through an American server they charge me a 100% premium.
I have booked 129 nights so far this year, so I estimate that booking.com has swindled some $7,000 from me.
Booking.com does not pay tax in the countries it operates in nor does it provide any service to the Hotels as it is so large everyhotel must be on it's site. It is the role of Governments to stop monopolistic companies from fleecing consumers so Booking.com should be forceably disbanded and it's senior management sent to gaol to enjoy the first shower treatment that white collar criminals so justly deserve.

I booked my reservation for July 14 & 15 on May 19,2017. It was suppose to be a first rate Resort on Hilton Head Island (The Beach House). The 2 day fee was $753.08 for a king size bed and "Patio". We get there and it is a single room with a small refrigerator with a best temp at about 65 degrees, no microwave, and about 50 feet from the nightly band. I asked for another room or cancellation and was told I had to take that up with booking.com. Of course booking.com was so sorry but I had to pay for the first night and they would refund the second night. It remains to be seen if I will get the one night refund.

I googled the The Beach House to see what their rate are if you call direct and the low was$152.64 and a high of $229.00. Lesson learned is do not use these Internet lodging finders, call directly to the property and see what they offer.

I couldn't sleep so my wife and I left and found a Red Carper Inn on I-95 with a very nice quite room complete with a microwave and breakfast for a total of $83.00.

My flight to Europe was cancelled on July 10,2017, due to a building fire in the air traffic control building in Leesburg, VA. No flights could depart Washington Dulles Airport due to this fire. My flight was reinstated for 25 hours later, but I had to cancel my entire vacation itinerary because of this fire and could not make it to the hotel I had booked through booking.com. I called booking.com to explain my situation-- all out of my control. I spoke with a representative named Sarina. She explained to me that it was all on the hotel and that they had no ability to cancel. I asked to speak to her supervisor, named Angeliki, and was refused. Supposedly, Sarina contacted my hotel in Austria, and asked for a full refund, but was only given 50% credit for me. My issue with booking.com is this: there should be a company policy in place to give credit to individuals who have booked rooms thru this company in circumstances beyond the customer's control, as this. It is shameful that this company has no policy in order to assist their customers. I will NEVER use booking.com ever again because of the lack of support for their customers. Shameful! Buyer beware... I would hate for anyone else to go thru what I have had to endure, losing major money due to a lack of customer service with booking.com.

I recently booked the room thru their website, i only found out the room i booked is with no window! They don't hv it in their description, i only knew after i got the confirmation email. I contacted their customer service to upgrade my room, i dun mind topping up. But they said i can't do anything about it. N the most important thing! Price compare my $#*!! I found a cheaper price for my room at agoda, contacted their cs to revise the price. Till now no reply, i will stop using booking. Com for my vacation. They just can't be trusted

I booked hotels with booking.com in the past and initially it seemed a good idea. Maybe we were in luck with the first two or three hotels but after booking the fourth hotel things started to change. We always book with their so called free cancellation, no deposit and pay later at the property option. The fourth hotel took a deposit immediately after our booking despite the free cancellation for three weeks and no deposit guarantee offer. We phoned booking.com customer service and after spending nearly half an hour on the phone, they reluctantly agreed to phone the hotel and request the deposit to be refunded. Booking.com told us that was just a mistake from this hotel and some hotels may charge a fee to check the card given during the booking, (oddly enough this was not advertised anywhere when we booked). Now this is the scam booking.com is using to allow hotels to charge upfront money to their customers. Their so called hidden ''fee'' is clearly a deposit the hotel in most cases will charge ''to check the card given during the booking'' is the excuse. The amount was taken from my card the bank confirmed. The hotel will take your money well before the date of arrival without your consent. The problem is that this is not advertised before you make the booking! In brief booking.com are con artists partnering with dodgy hotel owners. Recently another booking, momentarily forgot about the issue we had with booking.com last year. Another hotel that advertised free cancellation, no deposit and pay later. The hotel B&B took a deposit minutes after the booking. Booking.com again stated free cancellation, no deposit, pay later. When I checked the B&B hotel website terms and conditions, there was absolutely no mention of a deposit or fee due after the booking. We could phone the place and complain. Definitely time consuming. We are now faced with three options: to use this hotel, to complain and spend more time/money on the phone or to lose our deposit altogether. This is a scam pure and simple, a well thought-out one. There is no real free cancellation or no deposit or pay later but lies and lies. This is really the last time we are using booking.com.

I started using Booking.com and Hotwire exclusively to book US accomodations. Booking.com consistently has the lowest prices for named hotels and Hotwire sometimes beats it with their secret deals.

One advantage to Booking.com is you can hold reservations without paying anything. Bookong also has a generous cancellation policy tjat other sites didnt have.

I took off a star because Booking does inflate their hotel scores and manipulate reviews to make places sound better. I have booked some questionable holes due to their recommendations.

Overall though a reliable hotel bookong site.