Booking.comReviews 4,273

Booking. Com used to be much beeter, However, lately their service is not as usual.
I am trying since few days to contact the customer service at Booking.com, however, no response. I did call international phone call to their office, they put me on hold for 15 minutes and then I had to give it up.
I am a customer at Booking.com. Around 2 years ago we went to a guesthouse in Hong Kong. With the reservation we had to give the credit card number. When we reached they asked us to pay in cash and we did. Last week I received a message from my bank that the guest house in Hong Kong has used my credit card number and withdrew money from my account. I already made a complaint through the bank who told me that they cannot stop the payment because it could be for doing reservation which I did not do. I am not intending to go again this year to Hong Kong.
I tried to contact Booking but again no response.
I am expecting Booking.com to respond and solve the issue by contacting the guesthouse but they are not responding and I do not know what to do. Help

Many problems later, a new booking.com local business partner local rep was appointed - we met and he has been something of a revelation - solving several unwarranted over-bookings, helping with cancellations and policies etc. So, to redress the balance from last year, our local rep has transformed the dinosaur face of booking.com into something a bit cuddlier we can work with - not ideal, costs a fortune in commissions but at least we can be listened to and amend errors. Thank you rep (wish we could name him!)

Hi,
I made a reservation on booking.com for the Hotel Saint Johns Villas in Corfu. I arrived at this terrible place they offer on their website as accommodation and it is a mess. Just a tiny, dirty little room with none of the facilities mentioned: no tv, no Wi-Fi, no air-conditioning. All the furniture is very old and damaged, the refrigerator is full of rust, the pillows were dirty and everything is TERRIBLE! It is not only unacceptable but also Outrageous! There were ants all over the room, on the bed! I was scared to touch anything because of how bad and dirty everything looked. On top of even though the terms and conditions mentioned that I will pay at the hotel and no money will be charged in advance, they debited my credit card almost one month in advance, without my permission! When I called to complain about the hotel, one of the representatives from booking offered me an alternative hotel and promised they will deal with the hotel for my refund. One month passed and tenths of minutes spent over the phone with booking.com, promises that they will refund my money and nothing! Now, they hang up on me because the only thing they are willing to do is to offer me some money as a good will gesture! I dont need a good will gesture, I need booking.com to refund the money they fraudulently taken from my credit card. This is not the first time I hear about people arriving at the accommodation and having no reservation! Such a practice from booking.com happened before to other people too, so watch out! Dont trust them!

I stayed at the Princetown Guesthouse from 10/07/17-16/07/17. This is a wonderful place to stay as it is close to the train and bus station, town centre and the Marina. The hosts Sonia and Gavin are a fantastic couple and were really helpful... nothing was too much trouble. The breakfast was outstanding with over 15 different cereals, muffins, waffles, breakfast bars, fresh fruit and a choice of breads for toast. It was lovely coming down to the smell of freshly brewed coffee and the choice of teas was extensive. Apart from all this, for a small charge, you could have a traditional Ulster Fry. The room was spotlessly clean and I even had a jacuzzi bath in the ensuite. Lovely personal touches in the room, such as, home-made cakes and biscuits, sweeties and fresh water in lovely quirky bottles. The bed was very comfortable and there was daily housekeeping. I would recommend this place with 5******* and would definitely stay again when I'm in N. Ireland.

We arrived at a Rome apartment address via Booking.com only to be redirected by a shyster to a completely different property address with absolutely no resemblance, which we immediately rejected. However our card has this week been charged and Booking.com now try disclaim all responsibility. This is despite that we relied upon that they CERTIFY THAT THE PROPERTY, REVIEWS AND DETAILS HAVE BEEN VERIFIED. They are an integral part of this fraud, and I have since found reviews and complaints of the same property fraud by others that they will have known about, many on TripAdvisor, others on their own site that have been buried. It appears legal action is now the only recourse. NEVER USE BOOKING.COM NOR PROVIDE CARD DETAILS.

I recently booked a hotel I San Francisco through booking.com. There was a major misrepresentation of the hotel by you. This is false advertising to purposely deceive your customers. I posted an honest review of the hotel today, but you hid within 2 years old reviews. When I first viewed the hotel on your website there were only current good reviews. But when searched your website further I discovered bad reviews for the past 2 months which were viewable on your website. I have over 2100 friends on Facebook and will be posting to all of them my factual experience with your website and on Twitter. This will go to their friends and you how fast info travels through social media

I wrote 3 letters in support. Did not even answer... Shame!

Very bad customer support.

Even there are no attempts to contact.

I wish I could be writing a good review for a service that initially seemed so convenient. Unfortunately, booking.com became just the opposite. When it comes to their ability to accommodate for a last minute cancellation, due to "technical problems" they are quick to find what they call and equal comp. Unfortunately, in my experience it was anything but equal. My booking in London was cancelled 12 hours before my party was suppose to arrive. Their suggested comp (which we did quickly book seeing that we had no place to stay) was a 4th floor unit without A/C and required us to pickup the keys at a different location than where we needed to check in as well as a later check in time. Much different than the 1st floor unit with A/C and an earlier check in time that we had booked. This resulted in an uncomfortable and inconvenient stay which caused us to miss a $70 tour that we had already booked. When we contacted booking.com to discuss all of the issues we encountered, they informed us that they couldn't and wouldn't do anything for us.

Protect yourself and use another service. I got an email from booking.com advising that i had free cancellation through July 19. I cancelled the morning of July 19th. I was in compliance with their EMAIL COMMUNICATION and they are not taking responsibility. The hotel has charged my account for the full cost of the hotel. If booking.com shared accurate information i would've canceled on time. I'm livid and this is the worst customer experience EVER!

My last reservation experience with Booking.com was rather unpleasant, and to be honest it was the first time that I got cheated by a cheap offer they offered for a hotel right in the middle of the city center of Istanbul (all other offers by other providers were much higher, I must say). I cannot even blame booking.com because no one can figure out the defects of a any hotel booking unless one spends a night at least in that hotel. I was stuck in the room I was given for 3 weeks and I came to know every single detail about it: a small room that overlooked the internal atrium of the building (simply walls with AC split units--most noisy at night) Apparently, what I paid for that booking, as I came to know from the hotel itself, would not qualify me to stay in a more comfortable room. And so, I never complained, because I knew they would offer an upgrade to another "respectable" room only if I showed willingness to pay! Of course, I didn't go to Istanbul to spend all my money on accommodation (although I came to know that what I paid in that hotel could have gotten me a far better hotel in different area of the city)

I wrote my whole experience in review on Booking.com's site and waited for several days and I'm always getting this ugly message "This review is still being processed". My guess is that they don't want to publish a review of a negative experience because they are mainly responsible for making this booking. So unprofessional! I have no intention whatsoever to deal with this company ever again!

We booked a room for one night at Home2 by Hilton in Nashville, TN with out 5 year old granddaughter. Booking.com said the hotel was CHILD friendly and PET friendly. They NEGLECTED to tell us there was a $125.00 fee for this pet friendly hotel. Upon leaving we were informed that not only was our room $197.24 BUT they charged us a $125.00 pet fee! Our 10 lb Maltipoo was with us the entire time except to sleep in his crate at night. Thank goodness they didn't charge s fee for our granddaughter!

I've been using Booking for years and this is the best travel website out there. When I see people complaining about the fact that they made a non refundable reservation and then decided to cancel it but Booking.com didn't give them their money back, it makes me laugh. Read the policies before making a reservation because if you then want to cancel it, it won't be Booking.com not giving you your money back but it will be the property you booked. Every time I dealt with their customer service, I had a great experience so once again, if you are logical in your request, their customer service will help but based on the reviews I just read, a lot of people just want to complain because their unrealistic requests were not met.