Booking.comReviews 4,273

Recently I did a booking through this site. In the website it was clearly mentioned that the accommodation has parking but later on, they contacted me with a very aggressive language and said that they dont! I tried to follow up on booking.com but unfortunately, they not only did not support me but also they tried to put a blame on me. They just simply said that the cancellation is with hotel! Well, I did not book them through hotel! I did through booking.com! Not recommended...

We have booked accommodation in Cape Town for our wedding anniversary. When we arrived at the hotel we found out that we have been double booked. We agreed to find alternative accommodation and booked another hotel through Booking.com again, only arrive at the hotel and find out the we have been double booked again by Booking.com. Booking.com then suggested alternative accommodation which was nothing like we have booked initially. We then called the hotels & B&B's in the area for which Booking.com shows that there are accommodation available. All of them were fully booked. How can Booking.com sell rooms which are not available? We end up without accommodation on our wedding anniversary thanks to Booking.com.

I booked 2 Apartments in NYC thru Booking.com when I arrived the place was a dirty rat infested slum with shared bathrooms and toilets. There are 43 pictures on the website but not one of the shared facilities. Booking. Com should not advertise such properties on their site they should insist on the properties putting up relevant pictures not just pictures of local tourist attractions. I did not stay one night in the property but Booking. Com are refusing to refund the money offering me just 15% of the money instead.

I used booking.com a lot never had anything go wrong until recently when i couldnt find my confirmation to cancel hotel 6 weeks in advance 2 of there customer advisors assured me that i hadnt booked the hotel i gave them hotel date my email bank details and still said i hadnt any bookings in my account lo and behold 2 days after the date we tried to cancel hotel takes £110 out of my account not the hotels fault as booking.com hadnt cancelled when i phoned the advisor on the phone found it straight away he said there was a number wrong in my email but with all my other details still found it but yet 6 weeks before event they couldnt find it im furious my family friends will not be using this site again really bad customer service and will be deleting my email address from there site if i could rate them as 0 i would

To make a long story short we booked a hotel in NYC for 5 nights. Booking.com advertised a price of 489 Euros for all 5 nights. We even received an email confirmation stating the amount of 489. You can imagine our "surprise" when our bank account was debited by almost 720 euros... almost 50% increase.
The answer of Customer Service was that I should have looked at the "fine print". Yes, their price does not include: 14.75% additional charge for taxes + 32.31 USD per night of additionnal charges + 3.50 of Sevice charges per Night. Why are their pricing not including these taxes? It's not like I have a choice to pay them or not...
At no point it was clearly stated that my total would be 717 euros. They lure you with very attractive prices but then explain that you should read the small print. Dishonnest and unprofessional!

I book through booking.com every year and have been burned a few times so, finally leaned my lesson and will not use them anymore. I booked with free cancellation dates and had an emergency that made it impossible to travel. I cancelled my reservation 3 days prior to the last day I was able to cancel and not be charged. Surprise! I was charged anyway and told there was nothing they could do because the hotel would not refund the charge. Not what I expect from a company that makes a mistake.

I just wish I read these reviews since they all verify what I learned about booking.com recently. They cannot be trusted with anything. My story is very long, but I will try to give you some idea how awful their customer service is and how deceitful booking.com is. My family arrived in Washington DC after a long drive from Toronto and did not find anyone at the property where we were supposed to stay for the night. After several hours, stranded, with two very upset kids, we had a help from a complete stranger. They did not let us know about the cancellation on time(from a guy in charge of the property who could not be reached... long story, but highly unprofessional behaviour) and we ended up in another apartment, much more expensive, and significantly far away from our original place. There were other problems during our trip but I will try to keep this short. I contacted their customer service numerous time and so far EIGHT different people sent me useless and deceiving emails, just trying to make me give up trying to get some justice and appology. They promised at least to refund us the difference in price between those apartments but it seems they are lying and I will get nothing except an almost ruined trip and valuable experience - NEVER book a trip with booking.com.

Regarding booking.com, when I was looking for a place to stay in Paris, and found the place called Luxuous 4 rooms apartment in Marais where we actually stayed at the end, i only wanted to first contact the owner and ask a couple of questions, read reviews but i could not. When booking.com offered me to reserve the place for the requested dates, it turned out that i can only book it without canceling it even on the same day of booking, only if i paid a large part of the fee. This is unacceptable and it is against the law of consumer cancellation policies of the EU: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
After I made the reservation, that turned out an actual booking, i could read reviews that clearly stated that the place is not the cleanest and nor the most comfortable for a family of 5. This is why booking.com's policy has to changed. Myself is not willing to use their services again if this policy is not modified.
So we got stuck with this place, since we had no other choice. Now about the apartment:

The place has a wonderful location, close to the metro, to Velib (bike) stations, close to supermarkets. It is on the third floor without elevator, what was still ok for us. However the apartment itself can not be called a "Luxurious" place. It is a place with charm, it has some special Parisian touch, but not luxurious at all. The bathroom needs immediate refurbishing and the place needs a good cleaning. The beds are small and uncomfortable. During the hot season sleeping with windows open is impossible due to the noise from the main road and it has no air conditioning. If someone can put up with these conditions, a stay in this charming place can do the work of having an accommodation in Paris.

In the apartment we booked in Barcelona a desktop which was bolted to the wall crashed to the ground. I narrowly escaped injury. The owner rude and unsympathetic when asked to either offer another apartment or return money.
The repairman came to fix the table into an already compromised hold in the wall. No confidence in safety of that apartment. When contacted Booking.com with attached photos and other documentation, no support at all. Will never book through them again! Poor business model.

I would have saved hundreds by reserving directly with the Porter Square Hotel in Cambridge, Mass., instead of through Booking.com. I booked three nights there for a mid-October college reunion, at a nightly rate of less than $200, which is great value for Cambridge. When I got my confirmation, I didn't see a rate on the email. Turns out (a) you had to scroll way, way, way, way, down to see what you'd be charged, and (b) what you saw was not a nightly rate but a total. That total was $814, which I didn't realize until I checked in. I almost passed out. At that point, of course, every hotel for miles around was full.

When I emailed Booking.com customer service (you can't speak to a person on the phone), I got a terse email informing me that my charges were in the confirmation. What a racket these folks are running!

1. My daughter is in Rocky Mountain National Park at a hotel using this service tonight. The room is so bad she asked to speak with the mgr and got the owner. The owner said, "The reason you have the worst room is that you used booking.com. If you don't like it, you can leave.
2. My husband and I stayed at 2 places in Scotland in Sept. 2017. The first was written as a first floor room with ocean views (in Keiss on NC500). It was actually an attic room with steep eaves and the only windows were in the ceiling, literally. We showed the mgr the write up on booking.com and she said booking writes the description and she had no responsibility.
3. We also used booking.com in Inverness, Scotland. We paid $300 (not a low rate) for one of the worst rooms I've ever stayed at - Best Western Palace on the river. Ha, more like a monk's cell than a palace. Again, steep eaves, one tiny window, no ventilation and all this for $300.
I will never use booking.com again, and anyone who says you get a bad room because of the low price hasn't used the service. It's actually a high price for the worst room in the hotel.