Booking.comReviews 4,273

I book the same hotel on the same day for two different days, one date is accepted the other one cancelled. But I have a bad credit card!

Booking.com not reachable only by mail, getting an answer that shows they even didn't read my previous mails and three days after I send it.

This is one of the mails I received:
Your reservation was cancelled because the property didnt receive valid credit card details by the set deadline.

The most common reasons a card cant be authorised are:

Incorrect card number or expiration date
Insufficient funds (card limit was reached)
Card doesn't allow international transactions

If you would like to review the terms and conditions of the previous reservation, you can find them in your confirmation email.

I made a reservation about 1AM Thursday for Friday night. I wasn't sure from the pictures if the beds were double or queen. I was going to call the hotel, but when I moved my mouse to the top of the page to google for phone number, a pop up warned me if I left the page, I would lose the deal! I called the hotel at 2PM Thursday and was dismayed to find the Hyatt had full, not queen size beds. When I cancelled I was charged $126! Check-in is 3PM Friday, so I was certainly within the 24 hour limit. Booking.com is a terrible rip-off, why say you can cancel if you can't? Just call the hotel directly, that way you can get the info you need for an informed decision.

Piazza di Biscione 91, Rome, Italy was a great disappointment. The stairs leading to the apartments were dimly lit and had dangeroust twists and turns for seniors. The apartments were not thoroughly cleaned, no soap was provided in the bathrooms that could have used more cleaning. The manager was late, Brusque and unwelcoming. No wifi until the third day. Our complaints such as a continuously running toilet that wecouldnt flush was not attended to. The toaster and coffeemaker didnt work. All in all quite an unpleasant experience. No savinggrace except for the location

I had a booked a motel room in Flagstaff at Budget Inn. When I arrived, the motel was nothing like the pictures on booking.com. The room was dirty, smelled and each door to each was wide open with shopping carts outside of the room with cleaning supplies. I disputed the cancellation fee of $133 but the credit card company said they had no dispute rights as far as quality! Booking.com should check their hotels, do their due diligence and check their quality before advertising! I even provided pictures showing evidence of this. Won't be using booking.com again!

Our group of 8 booked an apartment from Rome Sweet Home at Piazza del Biscione 91 in Rome from Sept 11-16,2017 through booking.com primarily because of its proximity to Campo di Fiori. The photos, especially the terrace, were very inviting. We knew it was a walk-up but did not expect the narrow, poorly lit winding stone stairwell going up to the 2nd and 3rd floor bedrooms.We had to ask for assistance in bringing up our luggage which we were charged for.
We were met at the apartment later than agreed upon because she had to meet other guests. The nearby restaurant on the piazza kindly allowed us to park our over 10 pieces of luggage while we ate their very good food to pass the time. The key lady also advised us she had to leave quickly to meet other arrivals. Not very welcoming.
Upon arrival, the foyer was full of sacks of debris and bags of assorted linens, not a welcoming sight. This pile diminished little by little as we complained.
The apartment was not as clean as expected, with mildew in the bathrooms, a slow draining lavatory basin, a clogged shower area that collected water, a faucet with a continuous drip, and a showerhead between the lavatory and toilet bowl in a small bathroom which wet the entire are when used.
There was no promised WiFi until the 3rd day when the modem was replaced. Three table lamps had busted lamps which were never replaced until we left. There was no hot water in the 2nd unit on the 2nd night. We could not make the TV work even after following instructions carefully.
The table in the terrace which we wanted to enjoy was rickety and lopsided with 2 legs resting on glass ashtrays to prop it up.In the lower terrace, there was a ladder, a hose and assorted items just strewn around.
Altogether sad but we dealt with it as best we could and did not allow it to dampen our spirits. The real saving grace was the location.

We have booked 88-96 Barcom Avenue in Sydney through Booking.com in Sept 2017.

On our arrival at 88-96 Barcom Avenue, no one there to receive us and we have to wait in the cold night for the person-in-charge (aussie lady) to lead us to unit 35. After 2 days stayed, there were cockroaches, spider, tap leaking and the cutlery filled with stains.

On our last day at about 10.25am, the aussie lady barged into our apartment and said "oh you gals are still here "GET OUT", I will bring my guys and boyfriend up". Next minute a tall bald head (her boyfriend) and a few cleaners came up. Her boyfriend starts throwing our bags out of the apartment and punch one of us and the aussie lady splashed water on to us (lucky is not hot water).

Even if we were supposed to check out at 10am, but they should give us time to take our bags out. Their uncivilised and unethical behaviour is unacceptable and we felt that we are in a underworld country.

With this kind of BAD experience, this will be our first and last trip to Sydney.

Michelle
*******@gmail.com

Charged us on average 40 dollars more than rooms were charging at front desk. Front desks were also charging us at their rates in addition to what booking.com already charged us on credit! All rooms were suppose to be nonsmoking, but smelled of tobacco or marijuanna. First employee hung up on us when we called because we were asking why the discrepancies and then when we called back, they told us no cancellations were possible (no refunds even though we called before the 24 hour notice was up! They now say they need 48 hrs notice...). Don't book with this company. It's definitely not worth your time or money.

After trying several times to contact the company, I am giving up. They really don't give a fart about anybody as long as they can get the money from you. There is NO customer service, NO email answers, NO phone number to call when your reservation is messed up, NO way to get help when you stand outside a place that is closed down or turn out to be non-existing.
On top of that, they will send you spam emails, disregard your opting out from unwanted mail and they will bug the heck out of you until you do like me and stop using them.
Finally, if you want to get a good deal... go with a reputable travel agency, or just simply use airBandB, to deal directly with the people you want.

I booked a room just after hurricane Irma for 2 nights when I arrived I was informed that not only were there no rooms, but no reservations should have even been taken, There were many other people in the same situation.

It didn't stop there, however. Two days later I was charged for the stay. I called the hotel and they said that it wasn't them as they never received my info, so I called Booking.com and they said they would take care of it. Two days after that I get an email saying that they had proof that I did indeed stay and check in and that the charge would stay. I was in a different town and in a different hotel!

I called the hotel to inquire about the proof and was told by the manager that he knew that I didn't stay there for those 2 days and that he would follow up on a refund. Called Booking.com and asked if they had my signature on anything? No. Did they have a copy of my Driver's License? No. Anything else to prove that I was there? No, just the say so of the girl at the front desk. The rep then called and spoke to the manager and confirmed that I did not check in and that I should be getting a refund.

I never should have had to go through this. I understand that due to the storm things were crazy, but the followup and lack of customer support was beyond pathetic!

Mysterious charges showing up long after I stayed at one of their properties... over a month and 7 emails were necessary to get them to even acknowledge that they had made a mistake (it had all the appearance of fraud) rather than boilerplate letters repeatedly asking for the same information I had already provided. Finally got the charges reversed through my Visa card, despite giving them every opportunity to make it right. It was only after I wrote directly to the CEO (*******@booking.com) AND posted on social media that they "woke up" and actually started responding... and finally offered me a $25 credit for the hours of wasted time.

You are always better off contacting the hotel directly to get best service and price.

Complained about the hotel and service we received through booking.com, the hotel was disgustingly dirty, rude staff, cold poor quality food and a dog constantly barking in the room next door, this is part of the response from booking.com, bearing in mind we searched for what we were told by the website was a good clean, friendly hotel with excellent all inclusive facilities.
Booking.com statement
"If you value good hotel facilities and service we suggest you book accommodation with an average rating of 7.5 or higher. (Dimitar G Customer Service Team)"
Maybe all potential customers of booking.com should be advised of this statement prior to using their services, am appalled at the way this company treats their customers.

Without consulting reviews I used booking.com to book a room in Washington DC. When booking it the site showed $0 to cancel or change the reservation.
The short version is that I inadvertently booked the wrong date. I was charged in spite of emailing immediately, not days later, not hours later, literally within minutes.
I just noticed yesterday on my credit card bill a third charge for another date I didn't book.
As to ease of use. It was easy. As to explaining how to correct a mistake or dispute a third charge, there is nothing.
Hopefully this scam site is run completely out of business sooner than later.
Just to be sure, I am filing a Better Business Bureau compliant since their site is not designed to assist with complaints. They roll it to the hotel which rolls it back to booking as the agent.

Booking.com was once very good. Their service was very considerate in the past, that was 7 years ago. But now, their website is filled with all kinds of misleading listings by hotels and private apartments in Spain, in Europe, in USA. In Spain, on the website, they are listing hotels with big letters of "free cancellation", I booked. The next day, I changed hotel and cancelled the booking, I was charged with full price for cancellation charge! When I called booking.com, I was placed for waiting for a long time and when finally some one pick up the the phone, they said they were going to find out from the hotel and call me back. They never did. I will never use booking.com again!