Booking.comReviews 4,273

Since booking.com started to handle all payments you don't have any influence what they do to you. They do refunds without permission and you can not do anything about it. It did happens twice now to us. We called them and we talked 1 hour to about 4 agents than we gave up. They accused it was our fault und we hit the "wrong" button. They treated us as if we were $#*!ed!

They are not supporting hoteliers only the costumers.

They give costumer's too much power. They can leave almost every review they want. A bad review is almost not to compensate. You can have four excellent 10 scaled reviews. Only one bad review will put you down again.

I hope there will be soon another platform so we can change.

I always used their app for booking hotels which is very simple to use. I was always happy, because I never had any issues. Until I booked a hotel that was in the worst condition and oppositie of what they advertised on booking.com and I needed their help. Not only was it very difficult to find their contact details, there was no way I could reach them. Called over and over but the line was always busy and when on hold you can wait forever. I never got through. I emailed them several times, but 5 months have passed and I never received a reply. While keeping a close look on this scam resort, I started to notice how they received their 5-star reviews, as it's their staff and friends who post the reviews. For example, their photographer on Instagram (who lives at the resort and has been with them for well over a year apparently) has left 3 reviews of 5-stars (a 10). So you really can't (always) really on a good overall score apparently. I will avoid Booking.com. $#*!tiest company to deal with.

Made a reservarion and booking charged me the full price, however, when I arrived to the hotel the hotel denied receiving any payment from booking.com, and charged me again.
I called booking.com never received any help just talking to some Indian people who don't care.
Horibble customer service. One night costed me $320 WITH BOOKING AND $300 WITH THE HOTEL. I NEVER RECEIVED REFUND FROM BOOKING, AND THEY FAIL TO SHOW ME PROOF OF PAYMENT MADE TO THE HOTEL.

Absolutely gutted about our experience, driving down from Brisbane, organised time off work for this weekend we had been looking so forward to, Mother Nature had other plans with very heavy rain, flash flooding and road closures we were unable to make it down, we rang through still very early on to let them know we can't make it down and are we able to reschedule and change the date, they could not have cared less, just take our money with no compassion about people's circumstances, very disappointed

Booked a motel on line in St. Petersburg Fl. When I got to the place a Budget Inn, it was a Dump in a Very Bad Area. I was driving an expensive car (427 Cobra) with no top. I went inside to Cancel the Reservation the people at Budget Inn said they Could Not Help. Trying to Call Booking dot com was a Joke. After trying for 45 minutes trying to Cancel the Reservations I gave up and called American Express. I was told "Sir, No Problem Well Take Care Of It". At this point Booking Dot Com is Still Trying To Charge My AE Card. (3 months) Saying I was a "No Show". Hell I Showed Up But Refused To Stay In The Dump.

I booked a reservation through booking.com for a hotel in Orlando, when I got there that hotel gave my room away, despite them having me on file and me showing a confirmed reservation from booking.com for a queen room. They told me they simply don't have that room or any queen rooms available and refused to tell me why my confirmed room was no longer available! (because they gave it away that's why) They downgraded me to a Full size bed and then proceeded to tell me that because I booked through a third party they cannot offer any refund. I went to Booking.com and explained the situation, and they refused to provide a refund, despite the inconvenience to my wife and I sleeping on a bed smaller than could fit us. it was an uncomfortable and unsatisfying experience and not what we paid for. Booking.com is interested in your money and that's it, they don't know the meaning of the word customer service, it's as foreign to them as the concept of customer satisfaction. Proceed with them at your own risk, don't expect any help if anything goes sideways, you are very much on your own. You have been warned!

BUNCH OF COWBOYS. Please read all the reviews about them before even attempting to book through www.booking.com. A shameful service, they are offering various deals, upon booking with them, which actually cannot be materialised. For my booking they advertised that on my booking of over £300 there will be a free airport Taxi, nothing was mentioned under terms and conditions. Upon getting the hotel accommodation, when we tried to book the Taxi then we found out that a minimum 48 hours notice was required to avail that offer. The customer service advisors are highly untrained, when they find out that they cannot sort out the problem, they simply put the phone down. So, in essence, an offer, which we cannot avail and have to pay for our trip from Airport to hotel, absolutely dreadful experience. I have now canceled my account not to deal with these jokers again.

I book a room for 6 nights with BOOKING.COM, then i received an e mail telling me that my card was declined. Then the hotel contact me, to ask me to provide another card detail or my booking would be automatically canceled. I could not provide another card. Then the day of my booking arrived, i did not come to the hotel. Booking.com inform me that the hotel made me pay for my reservation, all At once my card worked. I explained the situation to booking.com, i did not have any answer!

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JeremyGB

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Review of Booking.com

Jeremy

3 reviews

10 minutes ago

BEWARE BEWARE BEWARE

A complete ripoff and I will never use this site again. I was looking for accommodation near Northampton so I typed in "Guilsborough, Northampton" and it brought back results in what I thought was that village. So I booked a room in a country pub. An hour later my wife told me the post code was near Middlesbrough! So I quickly cancelled it and they took my £60 as a cancellation fee! Their search engine isn't very good and I complained by email and all they said was contact the hotel. It wasn't their fault I booked in error, no customer service, poor quality site so my advice is find another site

Giving you 1 star is being generous, I booked a hotel with you guys. Chose the pay when you're at the hotel option since I have a busy work schedule and pay at the hotel secures me, and I do need to pay an extra fee to pay by the hotel. But you guys charged me immediately and when I tried to cancel they said according to the "hotel's policy" you can't cancel the booking. So basically you guys are doing false advertisement, I paid for something which I didn't sign up for and now I didn't even end up going to that hotel and I have to pay for the hotel? This is a SCAM!