Booking.comReviews 4,273

Booking.com is Fraud!
I reserved a room through booking.com and my stayed supposed to cost me $125. That was a great deal according to hotel description in booking.com. However, when i arrived there, before even i stepped out of my i felt that is a crappy hotel. So i contacted booking.com (since when i received confirmation email, it stayed total cancellation fee is $31.50) and asked to see how much will the cost for cancellation. The person on phone confirm it will be $31.50 and i was happy i have used right booking site. I reserved another hotel with them and stayed and enjoyed my trip however, when i came back i saw $95.80 charge on my card due to cancellation fee. After few times contacting booking.com and being in hold abut 25 min, at the end they said you have stayed in hotel one night although i have not even touch the ground in front of hotel and they charge me that much. I submitted all document to show proof i didn't stayed there and they said this is what it is.
In sum costumer service is sucks and they lie before getting your money.

Their website advertised a free google mini with $150 worth of rooms booking. There were other criterias, date of booking, travel etc. I met all those criteria but the booking was in three transactions for total of $400. The website didnt accept the code because no 1 booking met the threshold. This is fine, I thought, I'll just call customer service. The customer service rep was really sympathetic, I think they contract out to a third party. She said this has happened before, many complains but they wont honor it. I told her i read the terms carefully and there is nothing about booking one hotel over $150 - it says more than $150 worth of rooms for travel between so-so etc. She was like there is nothing they can do. I booked on the site for the incentive and they cheated me. Not the end of the world but bad taste. I will not use them again.

I recently booked a car with booking.com and purchased it ahead of time with insurance. When we got the airport FireFly (company working with booking.com) did not have any cars at all so we were stranded. They also would not provide us with transportation to our rental that was 2 hours away. We ended up having to book a car with a different company on the spot and the rental was 5xs the price. It was that or stay at the airport for another day perhaps 2 and hope a car would come in. We called booking.com once we returned to our country to tell them what had happened. I really thought this was a no brainer. No car, of course, immediate refund... but no. Since we did not call that exact evening they would not help us or refund the money we had paid. They said they would have been able to find us a different car. We checked every single company and they were all out except one private company that does not book through third parties. They had three cars left. So we got one before there were no cars left. In addition, our cell plan does not have international calling so we did not think that it would be a huge deal to wait one week until we returned to tell booking.com what happened. Overall their policies are extremely not customer friendly and with dozens of other online choices, I would book through someone else next time. This entire fiasco is so far costing us well over a thousand dollars. Our credit card company is now taking them on to at least get our original rental fee back. Thank you REI card for supporting us!

Recently made a booking in which I made an error with the arrival date, I noticed the error about 30 seconds after I had booked and paid. I contacted Booking.com straight away and they were not able or woulndnt fix this issue. I could understand if the booking was next week but it wasnt it is for three months time.
When i first looked at the Hotel in question I thought I was going to the Htels web site But No! Seems that booking. Com have that covered as well
Dodgy Very Dodgy
I had to click on one star because they dont provide a negative!
Book direct through the hotels at least the hotels will discuss and assist with issues

Customer service is really bad and don't care you at all when you have had some problem done by hotel. They don't really even try to help you against the hotel even hotel is 100% wrong.

I had booked an apartment for a large group to spend the weekend in Zagreb for Advent. Much to my horror, the property owner cancelled 5 days before we were due to visit. Booking.com advised me of this and sent me a link to an alternative accommodation. It was 3 times more expensive than my original booking so I was reluctant to take the offer. The agent assured me I would be refunded the difference between the new arrangement and the original one. We went ahead with our trip and I sent Booking.com all of my receipts. The lived up to their promise and I received the refund. Not only was the alternative arrangement better than expected, the host was also great. Our group had a fantastic time and booking.com ensured all went smoothly. THANKS.

I made a booking for a holiday apartment in Sorrento, Italy via Booking.com in July 2019, a month before I was due to visit. I hadn't received a booking confirmation, and after several attempts to call and email the company I received no response! I was charged for the apartment which I was unable to use and now that I'm disputing the charge and non existent customer service, they really do show their true colours!

I have been using Booking.com for many years and it is a shame this money motivated company can just take people for their money with no regard of their own terrible service! They are very clever by avoiding any liability in their terms and conditions and this is not a company I any longer wish to give my money to! Please learn from me, don't use them!

YOUR MONEY IS NOT SAFE WITH BOOKINGS.COM.

Paid for an expensive weekend break with bookings.com, bokings.com are refusing to pay the property owner due to an admin issue, I raised a complaint to bookings.com and the property owner to help get resolved and now I am being chased by the property owner to pay again. I felt sorry for the property owner up to the point of being invoiced for the value of the break, I have no words for bookings.com other than thieves!

'HOLIDAY BUYER BEWARE' Before paying any money to bookings.com understand they are not based in the UK, they do not care for customers or suppliers, they collect your money and do not pay the property owner.

THREADS FROM BOOKINGS.COM CUSTOMER SERVICE TEAM.
Thank you for working with Booking.com.

We're writing to you about reservation *******592 for Chris Gurney, check-in date 2019-07-12.

M sorry due to your history with B.com the payment can not be processed.

Thank you for your cooperation.

Kind regards,

--
Juan Z.
Booking.com Customer Service Team
--------------------------------------------------------

Dear Georgia-Luxury 3-Cabin Motor Yacht in prestigious Salterns
Marina, Poole, Bournemouth,

Thank you for working with Booking.com.

We're writing to you about reservation *******592 for Chris
Gurney, check-in date 2019-07-12.

We are informing you that invoice in amount 1400 GBP has
Been paid.

Thank you for your cooperation.

Kind regards,

--
Brigita K. Booking.com Customer Service Team

Click the following link for the Customer Service phone number
In your country

UNTIL NOW I DID NOT RECEIVE THE CONFIRMATION OF THE BOOKING, i EMAIL THE HOTEL IN THAILAND AND THEY SAID THERE IS NO BOOKING UNDER MY NAME! I dont know who Im gonna contact regarding this issue>>
I book in booking basic as this is written in their policy:

From our partner provider: To offer you better prices, we sometimes partner with other providers and agents.

Non-refundable: If you cancel, make changes or don't show up, you won't be refunded.

Advanced payment: Pay securely with Booking.com today.

Confirmed within 24 hours: You'll get an email to let you know if your booking is confirmed within 24 hours.

Invoice not included: Booking.com isn't able to facilitate an invoice for you. You'll still get a payment confirmation PDF that you can download from your confirmation email.

No modifications: All your personal and booking details will be final. Changes cannot be made through customer service.

I booked accommodation through Booking.com one year before my trip. Booking.com confirmed it and took my money.

Shortly before the trip I got a notification that my trip is cancelled and I got a refund for the accommodation. They also made all kind of promises that they would help me re-book, even cover the difference if any.

Based on Booking.com confirmation I booked flights, paid conference fees, took time off for myself and family, etc.

By the time they cancelled my accommodation there was very limited, and therefore very expensive availability of alternative accommodation in the destination city. Booking.com offered few options, such as e.g. in another town almost 2 hours drive away. When I refused those options, they simply said that the alternative accommodation in the destination city is too expensive (despite their previous promises) and refused to help me further.

Booking.com incompetence and refusal to fix it caused me significant inconvenience and expense.

At 2.15 pm I arrived to check-in. The first time I came, I saw the hotel it has not the same as a picture. I tried to cancel, but the reception said that only the booking.com who can cancel. I called so many time but no one answered. When I connected the booking.com, the operator name Kevin said that he can't do anything. Because I paid for refundable. He said that the only person who can cancel is the property. He wasn't polite to answer me. I mentioned that I want to change a hotel and paid more. The hotel is very small, dirty and behind the pharmacy, it just like a room in the boarding house, near the gang. This is not a hotel this a rented room. I want a refund and change the other room. This is so unpleasant because I felt that I bought a merchandise in the box, after I open the box, the merchandise was not the same as I ordered. But the seller said that I could not return. I felt like I bought something from a scammer. The hotel hold my ID card. This is unacceptable and Not happening in other hotel.

Reserved two 2 double bed ocean view rooms Aug 2019 for a 6 person Cancun trip in Jan 2020, 5 months in advance so I would be guaranteed rooms at the best rate. Three wks prior to trip received email that the reservations were cancelled. Contacted Westin and Booking.com immediately to advise I did NOT cancel these reservations. Asked for the reservations to be reinstated with the same room type, amenities, dates, and price. Neither The Westin nor Booking.com was any help. The Booking.com agent Zeiron Renz M claimed she spoke to Daisy at in-house reservations at The Westin and she agreed to reinstate with same terms but I had to call Daisy directly, could not connect call. I called Daisy, she claims that was never discussed. Daisy confirmed same rooms were available but only willing to book new reservations at current rate which was substantially higher without same amenities. I asked to speak to a manager and Daisy said no. Zeiron Renz M then refused to take my call. Called Booking.com multiple times that day trying to resolve. Just want the reservations I NEVER CANCELLED to be reinstated. Spent several hours on the phone and in the end nothing was resolved nor will it be. So the reservations I made 5 months in advance were cancelled by someone at either The Westin or Booking.com 3 weeks before our trip and representatives at both companies were absolutely content with that and unwilling to do anything to resolve the issue.

Reserved two 2 double bed ocean view rooms Aug 2019 for a 6 person Cancun trip in Jan 2020, 5 months in advance so I would be guaranteed rooms at the best rate. Three wks prior to trip received email that the reservations were cancelled. Contacted Westin and Booking.com immediately to advise I did NOT cancel these reservations. Asked for the reservations to be reinstated with the same room type, amenities, dates, and price. Neither The Westin nor Booking.com was any help. The Booking.com agent Zeiron Renz M claimed she spoke to Daisy at in-house reservations at The Westin and she agreed to reinstate with same terms but I had to call Daisy directly, could not connect call. I called Daisy, she claims that was never discussed. Daisy confirmed same rooms were available but only willing to book new reservations at current rate which was substantially higher without same amenities. I asked to speak to a manager and Daisy said no. Zeiron Renz M then refused to take my call. Called Booking.com multiple times that day trying to resolve. Just want the reservations I NEVER CANCELLED to be reinstated. Spent several hours on the phone and in the end nothing was resolved nor will it be. So the reservations I made 5 months in advance were cancelled by someone at either The Westin or Booking.com 3 weeks before our trip and representatives at both companies were absolutely content with that and unwilling to do anything to resolve the issue.

Made a reservation for 3 nights at the loft koh samui hotel yesterday and we had to cancel before even sleeping 1 night because the bed was so bad it was painful laying on it and no water was coming out of the shower. I expected a full refund because we didnt even sleep 1 night but instead they charge me the full price and on top of that they charge me an extra cost for cancelation... no way To get my money back... Allways check your room before paying...