Booking.comReviews 4,273

Booking.com does not have the customer protection that airbnb has. During covid-19 pandemic, airbnb promptly refunded money to guaranteed customers, while booking.com did nothing for theirs. My brother and I each had apts reserved in the same building. My brother booked theough airbnb and got a refund with no effort. I booked theough booking.com. When we tried to get a refund we were told it wasnt their problem. Use booking.com at your own risk.

I will never do business with them again. My event got canceled the day of my car rental pick up and I tried calling the number on the printed off confirmation ALL DAY. No one ever answered. The next day I called the only other number on the conformation which was listed under "problems on the road" which made me think that's the number to call if you have mechanical problems during your rental. This number actually went to Booking.com who said I should have called them first. HOW WOULD I HAVE KNOW THAT? NOWHERE on the conformation does it give a number to call to cancel. Then Booking.com proceeds to tell me that they can't refund anything even a partial amount because I'm calling after my pick up time. It doesn't matter that I had been calling since BEFORE my pickup time ALL DAY and couldn't get through to anyone. With the Global Pandemic going on right now and peoples plans getting changed because of Government mandates it's obvious Booking.com truly doesn't give a crap about it's customers or doing what's best for them or even being willing to work with them during a time when things are out of their control. They are clearly a greedy selfish company that only cares about making as much money as they can even at the cost of loosing customers. What a horrible way to do business.

I booked two rooms for a baby shower in free cancellation rooms. I had to cancel due to the coronavirus and this fraudulent thief of a site tried to charge my card $151.30 anyhow! I called my financial institution and the banker said this is not the first time he's put a stop payment on booking.com for the same reason! Stay away from this site... they are con artists and liars!

About their clients at all, do not care about safety. Only what they care about are the owners of the properties and money! Due to COVID-19, my all flights were canceled from the US to the UK (by the air companies) and they even didn't want to contact the owner to discuss the Force Majeure situation. In their opinion, it is normal to charge people for the week of stay just because they do not have updated protocols. Horrible customer service and horrible company mentality. You will never succeed if you not respecting your clients and do not care about people's safeties and comfort. I can only compare you with burglars who rob my family during this hard time.

My hotel in Orlando was paid for months in advance. My reservation was confirmed that week. After driving for 28 hours from Canada, I arrived at the hotel at 11.30 pm to learn that me (and about 10 others) did not have a room. They provided a phone no. To call- which we tried 4 times (the office was closed). I tried calling booking.com- (unsuccessfully) and left the hotel at 12.30 pm. All the hotels in the area were fully booked. I was exhausted and slept in my car in a rest area en route to my next destination. Took about a month to get my money back and many long phone calls. My first few calls were a total waste of time- the attendants said the matter had been "expedited", but turns out what they had done actually did nothing. Won't use this website again.

It with no pleasure that I write this review. The mandatory quarantine of people traveling to infected areas such as Spain forced me to cancel a trip Mar 13-20. I was planning on taking my famly that includes three small children aged 4,2, and 8mo to the Fallas festival. Valencia saw fit to cancel this event earlier this week in response to the outbreak. Since then, everyday has brought new and complicated governmental decisions affecting travel, re-entry, containment, quarantine and other measures in response to this pandemic that forced a change in plans. Mine was not a frivolous cancellation. After several attempts with Booking and the Hotel manager, they refused to refund my stay or accept a voucher request for later travel despite Booking's own Force Majeure Policies. Apparently, greed and willful ignorance win out. It's far better to adhere to strict "no refund policies" than to do the right thing. I should expose my children to the coronavirus via air travel and holiday in an infected area; i should expose them to mandatory quarantine with its own set of subsequent unintended consequences so that Palacio Rojas can earn the money they just stole from me. Booking: you have the platform to enforce your policies. Shame on you both. May you receive the same treatment for your single-minded unreasonable decision.

https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus

Never have I stayed in a hotel that was this bad AFTER checking it out and relying on a very well known agency's ratings. First of all they charged my card BEFORE I checked in... They have me the wrong room! And said they can only offer a 1950s fold out cot as a remedy. The room reeked of smoke... There was things smeared on every wall and surface... uughhh. I reserved a two queen bed and pull out sofa... But for a the last room they had available... I can't sleep or take a shower & it's too late to go somewhere else. I asked for the time the manager would be in and was told around 11 or so... maybe... It's just disgusting and in the season of the COVID 19 VIRUS! And BOOKING.com IT'S YOUR FAULT! I WILL NEVER DEAL WITH YOUR SITE AGAIN!

I made several hundred bookings with booking.com and spend many thousands of euro there. Automated system its okay as long as everything goes fine with the local accomodation.

Last time I had a booking during carnival with a hotel in Venice. I made the booking a week in advance. Once I showed up at the hotel the told me its a price mistake and I can't have the room. I wrote booking.com about this and they don't even bother to answer me within two weeks after so many bookings with them.

The booking is still active even I never got the room and got stranded there during a major event like carnival. The apparently absolutely don't care about there customers at booking.com as soon it required a little but of customer are and it can't be automated. Well in future the will make significant less money on me thats for sure, not that there wouldn't be any alternatives!

Never in my life have i experienced such bad support. Honestly shocked at how in capable these people are. DO NOT USE THIS COMPANY! I was charged fraudulently and requested the transaction be canceled, i attatched a paypal receipt as proof, they then proceed to ask me six times for my confirmation details on my booking. It seems they open their emails and guess what is writen within them. They have now stolen
$280.00 from my account and have told me without a confirmation number they can't help regardless of supplying them the fraudulent receipt from paypal etc. Booking.com is well known for facilitating fraudulent transactions for organised crime. Refused to put me onto a supervisor, instead puting the phone down for 40 minutes and then hung up on me.

I am on a really nice vacation in New Zealand. I got to the south and heard about Stewart island and all of it's attractions and rare bird species and penguins you can see. I hurried through traffic and made it to the ferry just in time to go online and make sure there was a place to stay on Stewart island since it is a very small place. I booked a hotel on booking.com and then ran and jumped on the ferry and barely made it, I was so happy! After an hour ferry ride to Stewart island I got off the boat and went to go check into my hotel. Booking.com had sent me a confirmation for not the night that I was there like I booked but for two nights in April... The following month! I had taken the last ferry over to the island and ended up making calls to every hotel in the island plus every Airbnb and VRBO to even rent a whole house. With no luck at all! There were no more ferrys back and no way to contact a helicopter to fly me back and no one would help me in the town so I ended up sleeping in a bus stop shanty which was actually okay till about 3:30 a.m. when a 30 mph rain storm kicked up and poured rain till 7:30 a.m. soaking wet and with mild hypothermia I limped over to the ferry terminal and got on the first god damn ferry off that island! I had contacted booking.com the day before about the problem and got a recording saying they were having problems, obviously while my booking was incorrect in the first place, and to call back another time! When I finally got a hold of them they acted like they were doing me a favor by refunding my booking they had screwed up and offered no help whatsoever not even a future discount on a hotel stay. What a bunch of absolute morons! I will never use booking.com again they have no accountability they were absolutely no help whatsoever and I could have died from their incompetence! So please don't use booking.com unless u wanna sleep on a park bench in the rain!

Regarding our reservation *******351 at London Hotel in Milan, check-in date 2020-03-05, and check-out date 2020-03-08, we had to cancel our trips to Milan due to the coronavirus and they did NOTHING for the refund or changing our visit to another day, and keep us stalling for days and daysHow do you thing we can go to Milan while all the flights are cancelled by the authorities in our country? In this case, it's clear that you did nothing for your customers. And I'm not sure about, we both live in the same world? Are you aware of Corona Virus? If not, please read some news! If yes, do something asap! Stay away from this hotel. They don't care about their customers at all and kept our money even in this dangerous situation! This is same as stealing for me!