Booking.comReviews 4,273

We had 4 rooms booked for August at a very cheap price. They were booked almost one year in advance. 5 months before the trip date, Booking contacted us telling the hotel couldn't host us anymore and cancelled it after trying to provide two completely unsatisfying alternatives. After the cancellation, the same hotel offered those rooms for the same dates, but at triple the price. Very disappointing and unfair treatment by Booking.com, which left us with no other option to cancel our trip and lose our non-refundable flight tickets.

I usually book with bookit.com but thought I would give them a chance... what a mistake this was!
I had booked a trip to Catalina Island for April 13th and was forced to cancel due to the COVID-19 outbreak. On March 22nd, I tried to log in to cancel but was unsuccessful as the email I used to make the booking had been compromised by a hacker attack and had been locked. I immediately called booking.com to ask for help with the cancellation. I provided the reservation confirmation number, but they would not help me because I did not have the PIN number. I decided to email booking.com for help the same day, providing the reservation confirmation number, my information, the destination and dates of reservation and an explanation of my situation. I sent 3 emails in the span of 6 days to receive a generic reply from a representative named Nicholas stating they needed my confirmation number - which I already provided had he read the 3 emails - and the PIN number I explained I could not retrieve! I replied right away reiterating the issue and begged for them to help me... no reply... I have sent an additional 4 emails since and have not heard back!
I decided to cancel my card and have already contacted my bank to ensure they block the transaction if booking.com decides to try and run the $1000 transaction in any other manner! I am in complete disbelief and shock.
Booking.com should be ashamed of their lack of concern, empathy and communication which are the basic skills of customer service.

Booking.com is a scam. They have charged me $277. Plus another $48. They emailed me and told me to call the hotel Graceland. Graceland stated they received my cancellation but never received payment from bookings.com. Cancellation was due to the Coronavirus. All other hotels gave full refunds and the airlines, Car rental were all very gracious with there no fee cancellations. Cancellations were given more than 30 days. Cannot believe bookings.com would stoop so low during these stressful times

I had booked a 3 night stay in Yorba Linda back in January for a wedding. A week before, the wedding was canceled due to the Corona virus. I called to cancel the reservation and was informed that they could not refund the 502.00 even though California was under a stay at home order. B00king. Com took advantage of the situation to steal thousands of dollars from people for something that was out of anybody's control. I would urge anyone thinking about using this service to think twice. As the rest of the country are pulling together to fight this disaster, booking. Com is looking to profit off of this. They kept the money and did not have to pay the hotel.

My partner and I booked accommodation and flights to Airlie Beach staying at the Magnums. We both live in Tasmania Australia. Due to the current climate and unprecedented times we are unable to travel. We booked our flights prior to Covid 19 and before we were aware of the government restrictions on both flights and travel. My partner and I are both Registered Nurses working for the Department of Health and Human Services. They did not care or understand that we are unable to travel at this time. The airlines have canceled our flights and we are awaiting credit vouchers. Our manager from the Department of Health and Human Services has denied us from traveling at this critical time, due to our very important work commitments. Booking.com will not refund our money for our accommodation.

I have been trying to change, NOT CANCEL, my reservation with booking.com. I have spoken to the hotel and they are willing to make the change as they have availability. Booking.com is not helpful at all. The hotel just needs to be contacted by Booking.com to make this change and they have been unwilling to help us. I have changed every aspect of my wedding but Booking.com will not help at all change the dates or our stay. I will never use them again and I will recommend that no one else does either. In the unrepresented time I am not trying to get my money back, Just change the dates. There are many sources to use other than Booking.com. Please do not use them. I have been working for over a month to make this change and Booking.com is not going to help us. So we will have to pay their fee along with making the change. I really hope that no one eslie has to go through this.

Michelle & David

I wrote another review below about how horrible booking.com has been. For some reason my hotel doesn't realize I was charged which makes me think they will receive no money at all. When I called American Express to dispute the charge I was told we would all get vouchers for up to a year from now to use anywhere in the world which also means that my hotel will not receive any money if I book a completely different trip which I plan to do. I also find it interesting that I booked non refundable round trip ticket on Lufthansa and they had no problem refunding my money considering the current situation. Booking.com should be put out of business.

SCAMMERS. DO NOT USE! Heed my warning! Once you make a reservation, everything on their site just sends you in CIRCLES, over & over & over. Been trying for days to change (not even cancel) a reservation for a trip that was altered due to coronavirus. It's ALL automated, no one answers your online messages and there are NO HUMANS to answer your call. Total scam and BS. Site tells you to type a message then says you have to call Customer Service. After you spend 20 minutes getting through to Customer Service and another 10 punching in all their codes and info, you wait forever only to get a recording that "you need to go to the website and do this online. " When you do, it says you have to call... ad nauseam. HOW HAVE THEY NOT BEEN SHUT DOWN BY THE BETTER BUSINESS BUREAU?!

They are a horrible, totally Despicable website/company. Why hotels would affiliate themselves with them is beyond me! They take advantage of people by charges ridiculous fees, their polices are misleading and far from honorable. I'm writing bad reviews everywhere I can and will never ever make this mistake again! It's ridiculously bad, please don't use them! Our nation is in a world wide crisis, a state of emergency is going right now due to coronavirus, I had to beg and plead, really work to get my money back! They have the worst policies ever! Zero ethics. Despicable racket of a so called company! There is zero human customer service, it's all Automated! I would never recommend anyone to book with people like this, always book direct! Lesson learned.

Hi there. My name is Furkat Kasimov, and I was completely scammed by Booking.com earlier this year. I have used Booking.com many times to make travel arrangements, but I will not be doing so again after this horrible experience.

I made a reservation for 22 nights using the Booking.com service, hoping to stay at a hotel from March 1 through March 23. The day after I made the reservation, I got an email from Booking.com. This email was supposed to be a "booking confirmation email," and in many circumstances, I might not have even opened this email, since it seemed like just a standard confirmation.

Luckily, I did open the email as soon as I got it, and I'm glad I did because it contained a very nasty surprise. Apparently, my reservation had been canceled for no reason whatsoever. I called the Booking.com customer service team to try and sort this out. When I did so, I was informed that their "internal team" made a decision based on my data. The customer service rep gave me no further information, and they would not connect me to a manager who could tell me more.

I also was not allowed to refund my reservation, and they would not let me dispute the charge. This was 3 days before my trip when I found this out, and I had to scramble to make a new reservation, not to mention the money I lost.

My issue here is the total lack of communication. If I had just received more warning or more information, I might have been less upset about this whole issue. I get plenty of spammy text messages and emails from Booking.com, but nothing about this important turn of events.

If I hadn't had the extra money available to make a new reservation, or if I hadn't looked at the email when I did, I might have shown up to my destination completely out of luck. I could have easily shown up to the hotel with no means of getting a reservation anywhere else, stuck without a place to stay.

Overall, I will not be using Booking.com again, as they scammed me out of my money and also my time. I recommend to anyone that you should use a different service for booking your travel reservations.

We booked a place in Dublin some time ago. We paid 288 euro. But our flights from UK got cancelled and traveling nowadays is a risk so we contacted owners and they agreed to change our reservation but they said we have to contact Booking.com first. We did and the person in customer service told us we have to pay 160 euro more ( he wasn't really sure what to tell us and he was acting very strange) and if situation won't change we can negotiate refunds then and maybe we can get 90% (wich is not sure at all). But he didn't want to give us any confirmation of this agreement via e-mail. We said that we will think about it and after this phone call 115 euros disappeared from our account. They should't use situation which is hard for everyone now to rip of people.

BEYOND DISAPPOINTMENT WITH Bookings.com. Terrible customer service experience on multiple occasions. They do not put their customers first.

I called bookings.com 4 times regarding my full refund which I am entitled for due to COVID-19. The customer rep refuses to escalate my call to a supervisor after I've called 4x and continue to redirect the issue to me as the "problem". I've provided all the documentation - proof of charge etc. to them as a part of the processing and yet, after 2 months, refund is still not provided. This is after they reassured me each time that bookings.com will refund the full charge if they do not hear back from the hotel. Clearly their system and process are broken, their customer service representatives lacks training and consistency and to redirect their issue to their customer is beyond poor customer service experience. This company DON NOT have integrity, has no accountability and I would not trust their site for booking in the future.

I hope their CEO and other Executive leaders are looking at this. From all the review I've seen posted, no one is happy with their customer experience. I hope they take drastic measures.

Mother passed away and booked rental car out of ORD to get family. Rental is a SCAM. I booked a car during the flight (same day), cancelled the reservation but did not read/see the buried FINE PRINT. There is NO REFUND if you book and cancel within minutes. It is a policy but totally hidden. Tough enough dealing with a loss of a parent than to deal with a dishonest greedy company. I can afford the $60+ they charged that did not cost them a dime. I travel and stay at hotels almost half of each year. THIS COMPANY IS A RIP OFF, STAY AWAY. Just deleted them from my phone. BYE, BYE.