Booking.comReviews 4,273

Booking. Com booked us into this hotel when it was closed. The Five Bells Ashford. Text Booking. Com and told to contact the owners three times even though I told them that the owner could not be contacted. Gave up and came home.

I booked a one-night stay through Booking.com. On arrival at the hotel, the other guest was refused entry as she did not have a vaccination passport. A vaccination was not listed among the hotel's Covid policies on Booking.com (see below images) and this was not a requirement for the region. As a result, given the lack of alternative accommodation available at that time, my friend and I, having just completed El Camino to Santiago, where forced to buy new tickets to return home that afternoon. Not only were we left out of pocket, but the end of our trip was ruined. Booking.com's response has been wholly inadequate. They offered a 25EURO voucher off of a future booking (less than the amount lost) and, a month later, it still hasn't appeared on my account, despite several emails. In order to gain a response, it appears that you need to send at least two emails (one was left unanswered for three weeks - only after another email was a response received). Shocking customer care.

Consistent with the 55% bad reviews of this company I can now see why. I booked a car on Booking.com and it clearly stated on the booking page "free cancellation." After having to cancel, due to Covid, Booking.com says there is a $40 cancellation fee. Even after calling, sending a screenshot of the free cancellation promise, they refuse to refund my money. Now going to fight using my credit card company to retrieve my stolen money. Please use the many other reputable companies out there to book your travel who will give you your money back and honor their promises and agreements. Bye bye Booking.com

I've ready many people's accounts of the same issue now - I reserved accomodation that really looked like it was going to cost me £777 pounds - and no cancellation fee. I had to cancel in the end - then I realised over £800 had come out of my account when I booked and the I was runded aroun £750! There is no fair warning of these charges - whatever the are - they said currency conversion!
I paid over £50 for a reservation I had for only a few weeks - cancelled well within the free cancellation deadline. There is no such thing as a free reservation.

I made the dumb mistake of reserving a hotel on the same day I thought I was going to check in. As in, I scheduled the reservation for September 19 on September 19th. 20 mins later, we decided not to stop at the city. Tried to cancel and was told I needed to give a 24 hour cancellation policy. How? Is common sense not possible? Or are they that hungry for money they won't cancel a reservation made within minutes? Furthermore, their lovely system told me I only had until September 17 to cancel when I scheduled it on September 19th. How?

La compañía ha cometido un error en el precio de la habitacion, una semana antes de mi viaje me piden que pague el precio real y si no cancelaran mi habitación.
Es increíble que una compañía de renombre como es booking no se haga cargo de los errores cometidos.
Muy defraudada especialmente cuando he reservado más de 30 hoteles con ellos.
Dejaré de utilizarla para futuros viajes, no se puede confiar en ellos.

Will not back you up when the hotel takes advantage of you. I lost a lot of money due to unexpected reasons.

I wish I could give this site zero stars. I specifically booked and paid for a beachfront room at a beachfront hotel. My room was to have 2 queen size beds and a beautiful view. I got a street side view with 2 full size beds and paid over 1000. 00 for 3 nights in Panama City at a Hampton Inn. I used this site years ago and the SAME thing happened at another hotel. I figured they would have improved after so much time. If it was not for the staff at Hilton, I would have a miserable vacation at a very expensive price, we still had to spend the first night in the room with a street view.

I have previously used this site with no issues. However, this summer there were issues with a hotel. You cannot get in touch with an agent. The chat forces you to leave a message. I've gotten responses a week later but when I reply with the requested Information I never hear back. There is no phone number for the US on the site so you have to hope everything is perfect or you are out of luck. I had a booking cancel my room with no notice (I found out when I arrived at 10:30 pm). Another hotel charged me a higher price than my guaranteed price and there is no way to resolve either issue.

On the 12th of August I made a complaint to booking.com regarding a hotel I didn't stay at. The hotel told booking to make me the full refund, this authorization was given on August 18th. On the 19th booking.com contacted me and said the refund would be in my account within 5 working days. On the 26th of August, I contact booking.com again as the refund was not yet in my bank account. The answer is that the money would be available within 7 to 14 days. Yesterday I called one more time booking.com as I'm still waiting. I was told that the money has been in their possession for a long time, but that refunds are delayed. I had never paid directly to booking. Usually paid directly at the hotel. And I guarantee I won't pay anything back to the booking.

El apartamento que alquilamos en Marbella no se presento nadie, Booking.com no os dio una solución en el momento, hemos estado un mes reclamando nuestro dinero y se lavan las manos metiendo a mi banco al medio.

Y o peor de todo facilitaron, los datos de mis tarjetas de crédito a la propiedad/estafadores los cuales intentaron hacer dos cargo fraudulentos 15 días después.

I tried to make a hotel reservation, but every card I used they rejected although all were good. Then I tried to contact customer service. They said I had to log in to chat or call... I logged in and there was no option to chat or call!? Ok, so I found their customer service number and called... the recording said they only take calls from people who had a reservation number! Insane, my problem was I couldn't get a reservation. Never again, they have the worst customer service I have ever experienced.

We booked a round trip plane ticket through this company. I never received the tickets on either my email address or on my phone app but they charged my debit card. I tried to call the 1-800 phone number and I was unable to connect with a live person because I did not have a confirmation number which I never received. I emailed them several times only to receive generic emails back stating that they need my confirmation number that they never gave me. I entered my phone in the email but no one has ever called me to discuss this matter. I had to re-order the tickets and pay for them again through a different company and file a dispute with my bank. My bank stated that I may not get a refund because I authorized the transaction. I would never trust this company ever again. The emails I received clearly came from another country and did not even have my name in them. Do not trust this company with your hard-earned money.

I made a hotel reservation using booking.com and needed to change the reservation. I contacted booking.com by phone and was told that I had to contact the hotel directly to make the change. I called the hotel and was told I had to make the change through booking.com. I wound up with the hotel and booking.com pointing their fingers at one another while I was charged over $250 for a hotel room I didn't use. I tried to dispute the charge with my credit card company and booking.com lied and said that I never attempted to change my reservation in the time allotted by the hotel. Nice SCAM booking.com and the hotel have going on.

Do not book with booking.com. They will NOT HELP CANCEL RESERVATIONS EVEN WITH "RESERVE NOW AND PAY AT THE PROPERTY " when you try to cancel. It has been flooding in Nyc and it was an issue with the reservation in Fairfield by Marriot In Goshen Indiana and they did nothing to cancel and get my money back. No one at Fairfield was helpful as well and they are running a hotel with no MANAGER on the property. Booking has had me call the hospital multiple times on my own and booking only spoke to an employee not a Manager on the 1 time they called to see about my reservation. I've had to call corporate Marriot which stated Booking should be able to cancel the reservation for me. Therefore, I don't recommend Booking.com. In the future go directly through the hotel because they won't be helpful. Also one more thing the representative at booking.com would not put me on to a supervisor when I asked and this is NOT HER AUTHORITY TO DO SO.